It Support, Cyber Security, Computer Networking.

• Prepare and maintain comprehensive documentation, including network diagrams, standard operating procedures, and troubleshooting guides.

Ricoh USA (Contract with Nelson Mullins, LLP) Washington, DC March 2019 – August 2021

Operations Manager

August 2019 – August 2021

•Oversaw all daily on-site operations

•Delegated tasks amongst three-person team

•Assisted with onboarding and offboarding of employees within the law firm

•Configured all new devices for network usage

•Generated statistics on document and report usage for all Ricoh products on assigned sites

•Managed printer fleet tools databases

•Assured on-site hardware & consumables inventory standard capacity is maintained

•Responded to customer support troubleshoot tickets and ensure that they are resolved quickly, accurately, and professionally

•Provided end users with detailed remote access training and documents

Field Service Representative

March 2019 – August 2019

•Assisted with daily operations within the copy/print center and mail room

•Assisted in daily print fleet support

•Utilized TRAC for tracking on site deliveries, shipments, and work orders

•Ensured field compliance with RICOH Service Excellence performance requirements

•Effectively and efficiently solved technical issues within service sites

•Utilized services and personnel resources beyond the site level to meet ticket deadlines

EDUCATION

Bachelor of Cyber Security Technology

University of Maryland Global Campus Adelphi, MD

December 2024

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