Strategic Account Sales Manager
Resume:
Beth Zein ********@*****.*** • 760-***-****
LinkedIn • Encinitas, CA
Accomplished Renewals Specialist with over two decades of experience in nurturing client relations and consistently surpassing retention goals in the telecommunications sector. Demonstrable expertise in strategizing sales initiatives that fortify customer loyalty and drive remarkable renewal rates. Highly skilled in fostering enduring client relationships and leveraging exceptional follow-up skills with a genuine commitment to service excellence. Armed with a proven track record of successful negotiations and strategic account management, adept at enhancing customer retention and satisfaction. Proficient in solution-based selling, adeptly articulating the value of telephony and UCaaS solutions to a diverse client base. Areas of Expertise
Strategic Sales Initiatives
Pipeline Management
Contract Negotiation
Client Relationship Management
Telecommunications Knowledge
Strategic Account Management
Sales & Retention Strategy
Customer Service Excellence
Solution-Based Selling
Professional Experience
SpectrumVoIP, Plano, TX
Renewals Specialist, Jan 2021 - Present
August 2019 — Present
Oversee creation of renewal documents and communication with clients to negotiate contract terms. Collaborate with sales, finance, and customer success teams, identifying trends to improve retention rates. Develop renewal strategies to reduce churn and increase upsell/cross-sell opportunities. Drive contract renewals and secure customer loyalty by consistently exceeding quarterly targets in dynamic telecommunications environment.
Executive Sales Manager, Aug 2019 - Jan 2021
Effectively communicated value propositions of UCaaS and SpectrumVoIP to technology and business stakeholders, including senior-level contacts. Collaborated with business referral partners to create Territory Sales Plans, Target Account Plans, and build pipelines. Strategized territory plans for sales growth, managed complex sales cycles, and negotiated win-win agreements based on value-based selling principles. Specialized in solution-based selling across Enterprise, Mid-Market, Government, and Military segments, focusing on SaaS, Unified Communications, Cloud applications, VoIP, and telephony. Worked closely in co-selling environment with partners.
Achieved nationwide recognition as subject matter expert (SME) for SpectrumVoIP's collaborative solutions during client meetings.
Demonstrated success in prospecting, engaging, and acquiring net new logos. OnSite Waste Solutions, Carlsbad, CA August 2015 — December 2018 Exceeded Q1 renewal/sales target by 200%, demonstrating effective sales strategies and relationship management. Achieved 124% renewal/sales rate in Q2, reflecting strong customer rapport and trust. InsideSales/Renewals Specialist
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Regional Sales Manager
Collaborated closely with senior leadership to devise strategic marketing and sales initiatives targeting major hospitality and restaurant chains. Focused on expanding market share by engaging with high-profile clients. Fostered strong client relationships to establish trust and secure long-term partnerships with leading food service providers. Ensured consistent follow-up and customer engagement to maintain robust sales pipeline and drive company growth. Orchestrated targeted marketing and sales programs for renowned hotel chains like Hyatt, Sheraton, Starwood, and Marriott, driving brand visibility and customer engagement.
Spearheaded innovative marketing and sales strategies for popular restaurant chains including Yard House, Cheesecake Factory, PF Chang's, BJ's, Panda Express, and Flemings, resulting in increased foot traffic and revenue growth. Additional Experience
Strategic Account Manager, NobelBiz, Carlsbas, CA
National Sales Account Executive, MCI - Verizon Business, San Diego, CA Education
Bachelor of Science in Marketing
Wright State University, Dayton OH
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