Customer Service Business Development

SF

SHARON FOX

***********@*****.*** 660-***-**** Clinton, MO 64735

Highly skilled in managing optical practices with substantial knowledge of eyewear products, optometric devices, and vision care. Proven ability to manage inventory, and deliver superior customer service while maintaining strict compliance with industry standards and regulations. Strong communication skills complemented by the ability to multitask effectively and drive practice growth through strategic business development initiatives. Insurance Billing

Patient Management

Computer Skills

Supply Management

Customer Service

Retail Sales

Transaction Processing

Insurance Verification

Attention to Detail

Physician's Optical Clinton

Managing Optician

08/2016 - Current

Managed the daily operations of an optometry office, including scheduling appointments, verifying insurance coverage and processing payments. Maintained accurate records of patient information, such as contact lens prescriptions, medical histories and vision test results. Ordered optical supplies such as lenses, frames and contact lenses when needed.

Performed administrative tasks such as filing paperwork and keeping track of inventory levels.

Provided excellent customer service by greeting patients warmly upon arrival, answering questions regarding services and products and helping them find the right eyewear for their needs.

Trained new staff members on proper optometric procedures, safety protocols and customer service etiquette.

Educated patients about eye health topics like nutrition, disease prevention and how to properly use contact lenses or glasses for optimal vision. Provided guidance on selecting eyeglasses frames according to style preference, face shape and lifestyle needs.

Explained different types of eyeglass lens options available from single- vision lenses to bifocals to progressive lenses based on prescription needs. Handled customer complaints professionally in order to maintain a positive reputation among clients.

Kept abreast of current trends in optometry technology by attending seminars and conferences.

Cultivated relationships with vendors in order to secure discounts on products.

Ensured compliance with HIPAA regulations related to patient privacy rights.

Summary

Skills

Experience

Instructed customers on methods for adapting to glasses, proper wear and necessary care.

Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.

Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.

Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.

Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt. Investigated and resolved customer complaints and adjusted and repaired customer eyewear.

Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.

Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction. Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.

Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment. Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Recommended specific lenses, coatings and frames to suit individual client needs.

Submitted patient insurance forms and managed simple bookkeeping. Maintained records of prescriptions, orders and payments. Repaired and adjusted frames to meet customer needs. Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.

Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments. Used hands, heat and tools to bend and shape frames to fit customer's face. Managed client frame selection processes and walked through lens options. Checked finished lenses for conformance to order specifications, quality and customer needs.

Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client. Verified finished lenses ground to prescription specifications. Smith's Restaurant Clinton, Missouri

Waitress

10/2016 - 03/2021

Greeted customers and provided menus.

Assisted in seating guests at tables or booths.

Took orders for food and drinks and delivered them to guests. Replenished beverages when necessary.

Answered questions about menu items, ingredients, and pricing. Communicated daily specials to customers.

Bussed tables as needed during peak hours.

Maintained a clean work station by restocking supplies, wiping down counters.

Provided excellent customer service by addressing any complaints or concerns promptly.

Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Performed basic math calculations when computing bills for customers' meals.

Organized take-out orders efficiently according to customer requests. Provided accurate change for cash transactions using a cash register system.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Prepared salads, appetizers, and garnishes to assist kitchen staff. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Stocked service areas with supplies during slow periods. Twin Lakes community support services

Warsaw, Missouri

Community Support Worker

09/2004 - 08/2007

Provided support to individuals with disabilities in activities of daily living.

Assisted clients in developing life skills and independent living abilities. Developed individualized plans for clients and monitored progress towards goals.

Participated in team meetings, providing input regarding client care plans. Facilitated recreational activities that encouraged socialization and skill development.

Supported clients during medical appointments, advocating on their behalf when needed.

Coordinated with other agencies to ensure comprehensive services were provided to clients.

Provided transportation for clients to various appointments or activities as required.

Maintained accurate records of client progress, services provided, and any issues encountered.

Served as an advocate for clients in securing resources such as housing, employment.

Monitored medications and assisted with medication administration as needed.

Created a safe environment by identifying potential risks and implementing appropriate interventions.

Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.

Organized social events to promote community involvement among clients.

Educated families about available resources within the community. Collaborated with other professionals such as physicians or therapists to coordinate care plans.

Provided emotional support and encouragement throughout treatment process.

Responded quickly to emergency situations involving clients in order to protect their safety.

Supervised community outings, enabling clients to achieve maximum personal independence.

Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs. ConAgra Frozen Foods Marshall,

Missouri

Production Line Worker

10/1995 - 10/1996

Prepared raw materials for production line operations. Assembled components to produce finished products.

Maintained production machines and equipment.

Performed quality control checks on assembled items. Loaded and unloaded materials from conveyor belts as required. Identified defective products during quality assurance inspections. Assisted with troubleshooting issues that arose during the production process.

Cleaned work areas regularly to ensure a safe working environment. Adhered to strict safety guidelines while operating machinery. Collaborated with team members to meet daily production goals. Communicated effectively with supervisors regarding any changes or updates related to the production process.

I worked the deboning line and was promoted to dicing line. State Fair Community College Clinton, MO

Some College (No Degree) in Social Services

Education and Training

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