Customer Service Data Entry
Resume:
ALEXCIA GARCIA
Grand Prairie, TX *****
*************@******.***
Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom’s call center of more than 200 customer representatives. Efficient in managing and tracking client’s attendance records. Results-oriented professional who’s able to ensure customer representatives deliver an outstanding experience. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Account Manager
Omni Logistics-Coppell, TX
December 2022 to July 2024
• Handled high-volume paperwork and collaborated with 3PL department to resolve invoicing and shipping problems.
• Reviewed order data on daily basis to verify transactions and shipping dates.
• Completed timely data entry of new orders, labeled containers, and placed in accurate storage locations.
• Printed tickets, picked supplies and filled packages under tight deadlines.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Tracking and tracing shipments via emails and agent website. Receptionist
ALLIED INTERIORS-Dallas, TX
August 2022 to December 2022
· Greet and welcome guests as soon as they arrive at the office
· Direct visitors to the appropriate person and office
· Answer, screen and forward incoming phone calls
· Provide basic and accurate information in-person and via phone/email
· Receive, sort and distribute daily mail/deliveries
· Order front office supplies and keep inventory of stock
· Keep updated records of office expenses and costs
· Go around and ask if anyone needs my assist when times are slow. Customer Service Rep
mr cooper-remote
December 2021 to March 2022
• Assisted customers with a warm and professional attitude • Managed customer accounts
• Provided escrow account information
• Took over inbound 60-80 calls a day
• Took payment for the mortgage, principal, and escrow • Collected and documented orders Logistics Angent
mach 1 Global Services, Inc-coppell
October 2019 to August 2020
• Handled high-volume paperwork and collaborated with 3PL department to resolve invoicing and shipping problems.
• Reviewed order data on daily basis to verify transactions and shipping dates.
• Completed timely data entry of new orders, labeled containers, and placed in accurate storage locations.
• Printed tickets, picked supplies and filled packages under tight deadlines.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Customer Service Rep
royal Manufacturing-irving
March 2018 to October 2019
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• compiled customer feedback and recommended service delivery improvements to management
• answered customer telephone calls promptly to avoid on-hold wait times
• assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
• communicated with vendors regarding back order availability, future inventory and special orders
• entered customer interaction details to track requests, document problems and record solutions offered Education
HIGH SCHOOL DIPLOMA
August 2012 to May 2015
Skills
• Billing
• Scheduling
• Remodeling
• Customer service
• Receptionist
• Call center
• Fast learner
• Scheduling
• Microsoft Excel
• Commutation skills
• Microsoft Office
• Mortgage servicing (Less than 1 year)
• Logistics
• Administrative support
• Escrow
• Empathy (10+ years)
• Front desk
• Office Administration
• Restaurant experience (1 year)
• Account Management
• Cold Calling
• Cold calling (1 year)
• Housekeeping management (4 years)
• Communication skills
• Organizational skills
• Time management
• Account management
• Leadership
• Negotiation
• Computer skills
• English
• Administrative experience
• Microsoft Powerpoint
• Office experience
Certifications and Licenses
Driver's License
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