Store Manager Customer Service
Resume:
PROFESSIONAL EXPERIENCE
A proactive Professional with 12+ years of experience in Renowned Retail Industries, having excellent communication, interpersonal and managerial skills. KEY SKILLS.
SALES MAXIMISATION
INVENTORY MANAGEMENT
SHRINKAGE CONTROL
PEOPLE MANAGEMENT
TRAINING AND DEVELOPMENT
ADHERENCE TO STANDARD OPERATION PROCEDURE.
PRESENT ORGANIZATION:
1. Working as Store Manager for” MUMU FAMILY/ MUMUSO ” Black fortune (L.L.C), Oman, Muscat from December 2022 till date. Size of 4000 Sqft.
Effectively recruit, induct, lead, and manage floor staff.
Play a significant role in long term planning, including an initiative geared towards operational excellence.
MRS. KARABI K. CHAKRABORTY
Muscat, Sultanate of Oman
Cont: +968-********
Email- ******.*******@*****.**/*******.******@*****.***
Ensuring all performance issue, and other issue within the store, is addressed in an appropriate and timely manner.
Supervise and coach store staff on weekly basis.
Improving store sales profit and motivate the staff to achieve the same goal by having consistent performance improving the KPI.
Ensuring planning of stock pre and post launching of season.
Analyzing and planning on basis of aging, category, sale through for liquidation plan.
Monitoring on slow seller and suggesting promotion or incentive for each individual for liquidating the same.
Monitoring stocks in store, ensuring there is adequate supplies.
Liaises with the brand principal for the corrective measures on display and right product mix.
Maintaining high awareness by providing training to store staff on Loss and prevention.
Effectively train the store staff on new product and new collection and all store procedures.
Ensuring store score 95% above in Audit.
Improve the operational system, processes and policies in support of organizations mission –specifically, support better management reporting, information flow and management, business process and organizational planning.
Drive initiatives in the store team and organizationally that contribute long term operational excellence.
KEY RESPONSIBLE OF THE POSITION
Consider the needs of customers at all times.
Implements a high standard of customer focus within the store.
Regularly assesses customer service standards within store.
Leads by example in all aspects of customer service.
Actively seeks ways to achieve or exceed shop sales targets.
Ensures all members of team have an understanding of figures and targets achieved.
Ensures any promotional offers, regarding stock, are implemented within own store.
Ensures store maintenance budgets are used effectively to maintain smooth running of the store.
Regularly audits own store administration and resolves any issues.
Ensuring store score 90% above in Audit.
Implements, within own store, any changes in administration procedure positively and effectively.
Is aware of the key competitors for the store & monitors competition on all aspects on a regular basis.
Suggests proactive measures to the Area Manager to counter competition threats
Liaises with Retail and Planning Manager to ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures a high standard of visual merchandising and maintenance amongst all staff
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow Planogram and display accordingly.
Maintaining the back store operation and replenishment of the merchandise
Monitors/ Manages schedules for salesperson work hours, vacations and days off;
Resolves staff complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary.
Encourage full participation of staff in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Ensure Training is given as per schedule and special training is given as per CRE’s requirement.
Maintain the Leave Record of staff.
Staff performance on learning programs on regular basis.
Ensures security procedures are adhered to throughout the store e.g., Staff bag checks
Maintains a high standard of security awareness, regarding stock, fixture within store
Completes all reporting requirements of the Area Manager on time. PREVIOUS WORK EXPERIENCE
1. Working as Store Manager for” Cotton on”
Sharaf Trading (L.L.C),Oman, Muscat from December 2018 to December 10th 2022 SOS (TYPO AND RUBI ) Store Size of 4200 Sqft.
2. Apparel International LLC., Garage, Store
Incharge Muscat, Sultanate of Oman (Store
Size of 2900 Sqft) JAN 2015 to November
2018.
ACHIEVEMENT
Top sales performer IN GCC 2015, 2016, 2017 (GARAGE) Top IN Sales,ATV and UPT: 2015, 2016, 2017(appreciation letter) 3. Apparel International LLC., Garage, Asst. Store Incharge Muscat, Sultanate of Oman (Store Size of 2900 Sqft) December 2013 joined as a sales staff after 1 year promoted as an asst store manager. 4. Da Milano India Leather Pvt Ltd., Senior Sales Executive/Store incharge Bangalore, India
November 2012 to December 2013
5. VIBGYOR HIGH SCHOOL, Laboratory Incharge (Admin) Bangalore, India
April 2011 to October 2012
PERSONAL
Possessing a professional, focused and understanding attitude towards customers.
Committed to continuing education and training.
Ability to respond quickly to emergencies.
Strong influencing and communication skills.
Ability to pick up new skills and knowledge quickly.
Having a flexible attitude and positive approach.
Responsible attitude & willing to undertake additional professional responsibilities.
Strategies to improve customer service, drive store sales, increase profitability.
Create store policies and increase sales and grow the existing customer base. EDUCATION
Purulia Govt. Girls High School, Purulia, West Bengal, India. Higher Secondary Education (10+2)
Completed coursework towards Higher Secondary (Science), April 2005
Burdawan University, West Bengal, India
Bachelor of Science
Completed coursework towards BSc. (Hons.), April 2008
Vivekananda Shubh Bharti university (Distance education), India Bachelor of Library Science
Completed coursework towards B. Lib. (Library Science.), April 2019.
Vivekananda Shubh Bharti university (Distance education), India Master of Business Administration
1st year cleared
Pursuing MBA (2021) delayed due to covid 19
COMPUTER SKILLS
Worked in various version of OS & MS OFFICE. (Basic Knowledge)
POS
NAVISION
TIMEPAQ
RAMCO
PERSONAL DETAILS
Father’s Name : Narendra Nath Kuiri
DOB : 10th December, 1985.
Gender : Female
Marital Status : Married
Nationality : Indian
Language Known : English, Hindi, Bengali, Kannada & Basic Arabic Passport No : J3679804 (Valid till 2030)
Visa Status : On employment till 12/05/2023
YOURS SINCERELY
KARABI KUIRI CHAKRABORTY
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