Customer Service Representative

Work Experience

Fraud Specialist

*****************@*****.***

Camden, NJ, 08102, USA 484-***-****

Jeanine Hudson

Fraud Specialist

JPMorgan Chase Columbus

-

Initiated claims for customers in regards to their bank account. Provided claim status for new and closed claims.

Instructed customers about what documentation was needed to finish process of claims Filed Elderly Abuse Claims for customers over the age 65 who got scammed Froze and Unfroze customers account according to bank policies Jun 2023 Sep 2024

Customer Service Representative

Contact US Columbus

-

Registered Whirlpool brand appliances, and upsell Appliance Care Provided customers with accurate details about their warranties and extended service plans. Transferred clients to either service or Whirlpool to either update payment information or to request a Technician come out and service appliance.

Utilized Salesforce, and Focus software

Feb 2023 Jun 2023

Program Coordinator

Impact Community Action Columbus

-

Pulled various applications to process for emergency rental payments, and utilities which included water, gas and electric.

Communicated with clients via email and sometimes phone call to inform them that they were missing certain items that were required to process applications.

Also for every application that I pulled I was required to make a note containing the actions that I performed. Once all necessary documents were in order they were moved to Processing payment for the Finance Department to approve.

Oct 2022 Dec 2022

Payroll Assistant

United Parcel Service UPS Columbus

-

Made adjustments to employees prior and current time cards. Issued Entitlements to employees according to their locals. Added missing hours to time cards.

Create missing time cards.

Processed grievances using the UPS system. QWS, and the Oracle as well as Workday I also stuffed checks for employees and supervisors to be overnighted to them for immediate pay to avoid grievances . May 2022 Oct 2022

Human Resources Assistant

Safelite AutoGlass Columbus

-

Placed employees on leave due to Covid related symptoms. Sep 2021 Mar 2022

H.R. duties ensuring accurate information is in employee documents in workday and Adp Posted MVA (Motor Vehicle Agreements) to employees Workday file. Answered emails pertaining to Unemployment and Garnishments. Office Manager

United Home Health Services Columbus

-

In charge of running a Home Health Service business. Performed payroll duties. Cross referenced employees hours with a time sheet and electronic device so that they were properly paid.

Input hours in ADP

Hired new HHA's, RN's, and LPN's.

Ensured that the HR files on all employees to ensure that folders are complete and up to date. Feb 2021 Sep 2021

Receptionist/Accounts Payable

Majestic Care Whitehall Columbus

-

Answered phones

Take messages and documentation for the Don, Adon, Executive Director, Business Management, Admissions, Therapy, Social Services, and Dietary

Also organized their schedules, faxed invoices, made copies, distributed mail and money to the residents upon request. Greeted staff and the public ensured their temperature was taken, and directed them to their destination. Aug 2020 Feb 2021

Emergency Relay Dispatcher

Continental Message Solutions, Inc Columbus

-

I took urgent/emergency messages for various clients. I documented and communicated to On call physicians, Lawyers, 24/7 Maintenance Technicians, Attendance Call Off Lines.

I also scheduled appointments for numerous healthcare facilities for ultrasounds, and x-rays . My duties also include taking down a report/complaint for smoke free agencies and work compliance complaints. Sep 2019 Jun 2020

Case Manager

Airbnb Columbus

-

Handled incoming calls from both host and guest's concerning issues with reservations. Pertaining to cancellations, alterations and general questions about the platform itself. Educated users about the cancellation policies and refund expectation guidelines. Ensured that payout was made for either host and guest. Mediated if there was an issue that had arrised from a guest's stay. Mar 2019 Sep 2019

Customer Service Representative

Teleperformance Columbus

-

I assist individuals in placing orders for customers, edit orders, also refunded some orders. Give information about orders and product.

Problem Solver

May 2018 Mar 2019

Amazon Fulfillment Associates Obetz

-

Utilized a laptop for 10 hrs fixing pallet labels, destroying pallets, checking in freight, adding freight in and moving items from 1 location to another virtually.

Also assisted with training new employees on Safety and also how to be a Problem Solver. Jul 2016 Mar 2018

Heavy Machine Operator

Abbott Nutrition Columbus

-

Maintained a line assuring that Similac was properly distributed in 32 oz bottles, caps were secure on bottles. Unclogged any jams that were on the line.

Performed scheduled checks to make sure machines were working properly Trained new employees on how to do hourly checks on all machines and Similac that was produced, and log them onto the sheet.

Jan 2015 Mar 2016

District Attorney Secretary

Delaware County District Attorney Office Chester

-

Wrote subpoenas for victims, and or witnesses.

Prepared files for court.

Faxed documents.

Xeroxed files.

Answered the phones, scheduled appointments.

Proofread Private Criminal Complaints for the District Attorneys' to approve. Nov 2010 Oct 2013

Warehouse Associate

Cardinal Health Swedesboro

-

Picked and packed various items for completion of hospital orders. Counted inventory and restocked shelves and floor locations for afternoon pickers to complete orders. Also had the opportunity to pick in the Chemical Vault and the Refer Refrigerator for separate orders for hospitals that were requesting either Chemicals or Refrigerated items. Oct 2004 Jul 2007

Sorter

Direct Express Swedesboro

-

Sorted mail by their zip codes.

Placed sorted mail in mail tubs that were to a specific mail zone. Microsoft Excel

Data Entry

Clerical Experience

Office Management

Case Management

Accounts Payable

Microsoft Word

Workday and Kronos

Sep 2003 Oct 2004

Core Skills

Knowledge of Belcor 150, Video, Jet Case packer (1 year), Customer Service, Call Center, Receptionist, Scheduling, Outlook, Office Experience, Proofreading, Typing, Proofreading, Typing Education

-

Certificate Computer Support Technician

Jan 2009 Dec 2010

Murry Bergtraum High School -

High School Diploma Information Processing

Sep 1987 Jun 1991

Contact this candidate