Customer Service Business Development

Andrea Bustos

PH.775-***-****

**** ***** ***** **. *** L3 Reno Nv, 89523 Email:

***********@*****.***

Resourceful professional with production operations experience and demonstrated expertise streamlining processes to

save time and money seeks next great challenge. Exceptional interpersonal skills that establish and maintain

relationships and credibility quickly, energetic self-starter will gain immediate respect from employees and co-workers

CORE COMPETENCIES

• Employee retention • Customer service • Prioritization/judgment

• Staff training • Strategic problem solving • Staff motivation

• Time management • Integrity • Business development

• Organization

Panasonic Feb 2019 – Present

• Shift Lead Oct 2022-Present

• Employee of the Month Awarded May 2022

• Panasonic Yellow belt certified March 2021

• Skilled Machine Operator III October 2020

• Knows the value and how important Production, Quality and Safety is on a daily bases

• Maintains a high efficacy rate – always one of the top performers on a nightly basis

• Knowledge on operating a winding machine and became fairly versed in how to fix a lot for the error codes that

come up.

• If I am unable to fix the error I can identify where the problem is and hand off to MT

Dickeys BBQ April 2016 – Jan 2018

General Manager

• Oversaw Daily Operation at two locations (Plum Lane and Robb Drive Reno, NV)

• Exceptional customer service

• Built relationships with vendors

• Ensured high stands if food quality

• Responsible for a of team of 14 associates

• Maintained high Employee retention rate of 90%

• Managed daily books and deposits

Reno/Sparks Gospel Mission December 2012 – March 2016

Clothing Supervisor

• Oversaw daily operation

• Manage clothing inventory for multiple store

• Responsible for a staff of 20 associates

• High Employee retention rate of 85%

• Maintain outstanding customer service standards

Sneakers Bar and Grill August 2008 –November 2012

● Bartender / Server

● Managed bar area including cocktail design and menu, inventory

● High quality customer relationships to increase restaurant value

● Maintained all sanitation procedures and food safety guidelines

● Demonstrated flexibility in regard to work assignments

Smith Food and Drug Aug 2006 – July 2008

Customer Service Manager (CSM)

• Oversee front end operations for 15 employees

• Employee retention rate of 90%

• Outstanding customer service

• Manager department inventory

• Bookkeeping

• Cashier

• Employee of the month (July 2007 and April 2007)

Education

TMCC Diploma 2005

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