Customer Service Security Guard

Rahul Jhatta

Edmonton, AB T*X*G* • 250-***-**** • *******@*****.***

Professional Summary

To become a successful Businessman and contribute towards the completion of own business

objectives and in the process enrich my knowledge and skills. Able to direct and lead others to

produce desired results. To work with leading Companies and quickly become a valuable Dealer in

the organization.

Skills

Good Communication Skill Team Development

Punctual Time Management

Accepting New Challenges Ability to Be a Leader

Work History

Security Guard, 12/2022 to Current

Domcor Health Safety & Security – Edmonton, AB

Answered alarms, investigated disturbances, and contacted law enforcement personnel to

escalate crises.

Recorded observations and occurrences and interviewed witnesses to complete and submit

incident report.

Responded quickly to emergency situations to assess and deflect issues.

Analyzed and produced course-of-action reports and escalated issues outside scope of

expertise to management.

Responded quickly to incidents and assessed active situations for security concerns.

Worked independently and collaboratively to resolve urgent issues to protect lives and

property.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while

making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful

situations.

Secured premises and personnel by patrolling property and monitoring surveillance

equipment.

Checked and verified photo identification prior to granting facility access.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Checked identification of persons entering and exiting facility to eliminate unauthorized

visitors.

Regulated vehicle and pedestrian traffic onto building grounds.

Assistant Store Leader, 09/2022 to Current

7 Eleven Store – Edmonton, AB

Built relationships with team members to encourage willingness to address concerns and

issues.

Supervised associates by providing direction and instruction for stocking shelves, rotating

stock, and receiving deliveries.

Conducted inventory analysis to determine optimal stock levels.

Boosted sales by delivering superior customer service.

Arranged and organized staff work schedules to guarantee proper coverage for peak business

hours.

Educated and trained staff to equip with knowledge about products, customer service and

store policies.

Developed marketing strategies by creating and implementing plans to promote store, attract

new customers and increase sales.

Maintained customer satisfaction with quick and professional handling of product returns.

Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Retail Store Supervisor, 11/2019 to 08/2022

Dap Group Ltd – Fort Nelson, BC

Supervision of sales staff and cashiers

Prepare work schedules and assign work to sales workers

Authorize payments, return merchandise and sell merchandise.

Trained and oriented associates to maximize team performance.

Resolve customer complaints.

Prepare and manage inventory and order merchandise.

Oversaw employees and store functions on daily basis.

Conducted inventory analysis to determine optimal stock levels.

Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up

promotions to move out aging products.

Retail Sales Manager, 06/2016 to 11/2018

Kwality Packers and Printers – Bathinda, Punjab India

Manage day to day operation of retail business.

Inventory and vendor management, margin management, finance and cash handling, reports,

customer service, cleaning, stocking, merchandising etc.

Supervision of sales staff and cashiers.

Compiled and analyzed data to determine approaches to improve sales and performance.

Authorize payments, return merchandise and sell merchandise.

Resolve customer complaints.

Prepare and manage inventory and order merchandise.

Built relationships with customers and community to establish long-term business growth.

Prepare daily, weekly and monthly reports.

Managed day-to-day staffing and handled scheduling for all store employees.

Manager, 08/2008 to 05/2016

HDFC BANK Ltd. – Punjab, India

Selling Liabilities, Assets and Banking products.

Handling Customer services along with Branch Operations.

Overseeing the sales and marketing operations for the products, thereby achieving sales

growth.

Ensuring that transactions are processed on time with no processing error, controlling the

issues pertaining to RTGS, NEFT, Demand drafts, Pay orders and Balance transfers.

Assuring the timely delivery of process multi pay cheques, formulating the MIS reports and

documents for the smooth movement of operations.

Building new relationships and interacting with the existing clients for marketing of the

various products offered by the bank.

Handling customer queries and complaints at the branch.

Handling, leading and monitoring the performance of the team members for maintaining

excellence in the service.

Education

Masters in Finance And Control: Accounting And Finance, 06/2008

Punjabi University, Patiala - Punjab, India

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