Data Entry Customer Service

KELLI ANDREWS

Gainesville, FL ***** 352-***-****, *************@*****.***

SKILLS

Customer and client relations

Multitasking and prioritization

Telephone skills

Organization skills

Data inputting

Appointment Scheduling

PROFESSIONAL SUMMARY

Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills.

EXPERIENCE

Warehouse Worker

Kellogg’s Lewisville, Texas

July 2023 - September 2023

Quickly moved products using conveyor belts and staged items to keep line moving.

Met promised delivery times using excellent sorting skills and strong attention to detail.

Excelled at Preparing orders quickly, pulling and packing products for quick shipment.

Wrapped pallets securely in preparation for shipping.

Assembled and disassembled temporary storage structures, such as shelves or racks.

Store Associate

Goodwill Las Vegas, Nevada

January 2021 - February 2022

Monitored dressing rooms to ensure shopper satisfaction and maintain security against shoplifting.

Collected items from dressing rooms, folded or hung in original form, and placed in appropriate locations.

Performed price changes on merchandise based on updated pricing guidelines from management.

Operated cash register, accurately handling cash and credit transactions.

Unloaded merchandise and organized incoming shipments.

Verified shift sales with cash count and drawer balancing.

Inbound Call Center Representative

Personal Communications Las Vegas, Nevada

February 2018 - November 2020

Adapted quickly to changes in policies, procedures, or client requests.

Trained new employees by sharing knowledge of company processes and call handling techniques.

Detailed records kept of customer interactions or transactions, recording details of inquiries and actions taken.

Answered incoming calls, chat messages and email communications to handle client/product concerns.

Dispatched calls while conversing with other clients and navigating multiple computer applications.

Completed high volume of inbound and outbound calls within deadlines.

EDUCATION

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