Customer Service Patient Care

Experience

Kroger Frankfort, KY

Patient Care Technician 04/2023 - 02/2024

Registered patients when coming in for appointment or walk in. Took insurance & other information. Answered phone and answered any questions a patient could have! Collaborated with physicians to design at-home medication guidelines Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance. Followed directions of licensed nurses to help get patient seen faster. Toyota Georgetown, KY

Shuttle driver 02/2022 - 03/2023

Drove cars out of Toyota plant into parking lot. Parked them in designated location to be shipped off. Conduent Lexington, KY

Customer Service Representative 06/2020 - 04/2022 Developed strong product knowledge to provide informed recommendations based on individual customer needs. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Utilized customer service software to manage interactions and track customer satisfaction. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Skills

Communication skills, Computer skills, Microsoft office, Computer literacy, Customer service, Documentation review, Microsoft excel, Data collection, Guest services, Analysis skills, Medical terminology, Medical terminology Education

Tates Creek High School Lexington, KY

05/2017

Justina Dean

859-***-**** *************@*****.*** Lexington, KY

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