Customer Service High School
Resume:
BROOKLYN MCBRIDE
References available upon request
CONTACT
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EDUCATION
Brazoswood High School
****-**07
[Drill Team, Choir, Pals]
Devry University
2008-2010
[CIS-Computer Information Systems]
WGU
2023-present (estimated graduation date 1/2025 )
[ Child Psychology & Behavior Science ]
Certifications
CPI
RBT
Paraprofessional Aide II
WORK EXPERIENCE
BISD- Paraprofessional (prek3)
2022-present
Collaborated with an assigned teacher to support daily routines in a pre-k classroom, delivering instructional reinforcement to individuals and small groups of students. Facilitated classroom and outdoor activities, prepared instructional materials, and executed various administrative tasks as delegated. Provided assistance in managing student behavior, including discipline and event coordination. Positioned as a reliable support system for the teacher, ensuring a safe and engaging learning environment to promote consistent student attendance and enthusiasm. Additionally, equipped with experience in data collection, behavior intervention for verbal and physical aggression. Attend staff meetings, training sessions, and professional development opportunities to enhance teaching skills and knowledge. Build positive relationships with children to help them feel comfortable, supported and valued in a school setting. Making schedules inputting data contacting parents regarding paper work or payments.
Wells Fargo – Loan Advisor/part-time teller
2019-2023
Assist clients in understanding loan products and services including personal, auto, and mortgage loans. Evaluate client’s financial situations and recommend appropriate loan options based on their needs and eligibility. Guide clients through the loan process, ensuring all required documentation is collected and accurately completed. Conduct preliminary credit checks and assess risk factors to determine loan eligibility. Provide exceptional customer service by addressing inquiries, resolving Issues, and ensuring a positive client experience. Build and maintain accurate records of transactions and assist with balancing cash drawers. Ensure compliance with all banking regulations and lending practices and policies, including KYC, AML requirements. Identify and report and suspicious activities or discrepancies in accordance with regulatory guidelines. Promote bank products and services to clients, identifying opportunities for cross selling and increasing customer engagement. Collaborate with other bank staff to ensure a seamless experience for clients seeking loans and other financial services. Assist with admin tasks related to loan processing including filing, data entry, and maintaining loan files. Participate in team meetings and extra training sessions to stay update on new loan products and policies.
Brazos Hospital & Urgent Care- Customer Service Rep. 2010-2013
Greet and assist patients and visitors with a friendly demeanor. Manage patient check-ins and registration, verifying personal and insurance information. Schedule and confirm patient appointments. Answer phone calls, addressing inquiries and directing calls as needed. Maintain patient records with accuracy in the electronic health record (EHR) system. Collect co-pays and inform patients of their financial responsibilities. Assist patients with forms and provide support as needed. Handle patient concerns and complaints professionally. Always ensure a clean and organized workplace.
Wee-Place Preschool-Teacher- Ast. Director
2013-2021
Establish and enforce rules of behavior for children in their classrooms. Make up lesson plans and sent out weekly emails to communicate what we are doing in the classroom so every parent can stay involved .Provide basic needs for children Provide tools and resources for children to use and explore during learning and play activities Adapt teaching methods and materials to meet the interests and learning styles of children Develop and maintain positive relationships with children and parents Manage classroom activities including lessons, play, breaks and meals Track children’s’ progress and report to parents Maintain a clean and tidy classroom Help children reach developmental milestones Collaborate with others to implement lesson plans Encourage children to interact with each other to develop social skills Provide appropriate supervision for children at all times Maintain inventory system for classroom materials and supplies Facilitate various activities for children including songs, games and storytelling Adhere to health/safety and sanitation procedure. 4 years of experience in PEIMS and TEA procedures and protocols.
Child Care Directors typically work for daycare centers, preschools or nurseries to provide leadership to their staff and maintain a clean facility. They train Child Care Workers and make sure that the facility and its employees comply with child care laws. Their job is to organize parent contact information and dietary restrictions or medical conditions for each child. They contact parents when a child becomes ill and collect payment from parents. They may also oversee the
implementation of safety measures like installing security cameras and automatic-locking doors to promote a safe environment for the children and workers. Taking payment inputting all paperwork and making sure everything is accurately filed for state inspections.
Ocean Village Hotel – Front Desk Supervisor
2012-2015
Responsible for overseeing the operations of a lodging facility located at the beach. I would ensure guest satisfaction and enhance the establishments reputation among travelers. Key duties included hiring and training staff members, managing budgets for items such as cleaning supplies, furniture, and engaging with guests to resolve room-related issues. Supervised a team of 23 restaurant employees, 16 housekeepers, and 3 beach house employees, while also managing special event calendars and timesheets.
Ms. Elaine’s Wee Care Day Care
2008-2011
Teacher for ages 2-4
Plan and implement age-appropriate activities to stimulate the learning and development of children, create a safe and nurturing environment for children to learn and play. Provide basic care for children, including feeding changing and assisting with basic care needs. Communicate effectively with parents and higher up staff about children’s progress, behavior or personal concerns. Observe and asses children’s behavior and development, and make recommendations for appropriate interventions and support. Collaborate with other teachers and staff to create a cohesive and supportive educational environment. Maintain a clean and organized classroom, including setting up learning material and cleaning up after activities. Ensure compliance with daycare regulations and safety standards at all times. Attend staff meetings, training sessions, and professional development opportunities to enhance teaching skills and knowledge. Build positive relationships with children to help them feel comfortable, supported and valued in a school-based setting.
SKILLS
• Computer and technology
• Communication
• Child behavior management
• CPI certified
• CPR and first aid certified
• Mental Health Awareness
• Social awareness
• SPED Training and data entry logs
• Over 8 years of experience in a classroom setting.
• 4 years of knowledge in PEIMS and TEA procedures and protocols
• Customer service 6+ years
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