Customer Service Representative
Resume:
Chakara Ceasar
Cedar Hill, TX *****
**********@*****.***
Seeking Customer Service Rep role with 6 years of experience. Excelled in previous positions by reducing response times, maintaining high satisfaction levels, and streamlining service protocols. Skilled in multi- channel support, team collaboration, and process improvement. Work Experience
Customer Service Associate
Genpact-Richardson, TX
March 2023 to October 2023
• Addressed customer inquiries regarding product details, order status, and return procedures.
• Conducted training for new hires on customer service standards and organizational guidelines.
• Enhanced efficiency by overhauling inquiry management, resulting in a 35% decrease in response times.
Customer Service Representative
The CMI Group-Dallas, TX
August 2022 to November 2022
• Addressed customer inquiries through multiple channels including phone, email, and chat, ensuring issues were resolved efficiently and accurately.
• Enhanced customer satisfaction by employing active listening skills and formulating effective problem- solving strategies.
• Contributed to team efforts by exchanging best practices, aiming to elevate the overall quality of service delivery, and meticulously documenting customer interactions and updates in the database. Customer Service Representative
Walmart-Aubrey, TX
January 2021 to February 2022
• Assisted customers by accurately selecting and compiling requested items to fulfill orders.
• Ensured customer satisfaction by providing timely and precise order fulfillment. Cashier/Customer Service
Whataburger-Aubrey, TX
March 2019 to January 2021
• Provided comprehensive customer service, ensuring guest satisfaction and maintaining lobby cleanliness and organization.
• Managed inventory and supply restocking to support daily operations and maintain a well-organized work environment.
• Facilitated onboarding of new employees by guiding them through company policies and operational procedures.
Cashier/Customer Service
McDonald's-Plano, TX
April 2018 to March 2019
• Provided high-quality customer service, ensuring a positive and efficient checkout experience for patrons.
• Assisted in the training of new staff, contributing to team readiness and adherence to store policies. Cashier/Customer Service
Chicken Express-Dallas, TX
March 2017 to April 2018
• Provided comprehensive customer service, assisting with order placement and efficiently resolving inquiries to enhance client satisfaction.
• Facilitated peer training, overseeing the onboarding process for new employees, and maintained operational flow between drive-through and front counter services. Education
High School Diploma in General Education
Newman Smith HS - Carrollton, TX
August 2015 to June 2019
Skills
• Active Listening
• Scheduling
• Cash Handling
• Customer Service
• Strong Problem-Solving Abilities
• Microsoft Excel
• Order Picker
• Data Entry
• Data Collection
• Food Service
• Food Safety
• Quality Control
Contact this candidate