Driver license, stocking

Marquita Benjamin

252-***-**** *****************@*****.*** Greenville, NC 27858

SUMMARY

Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher. Knowledgeable Substitute Teacher committed to sharing knowledge and adapting lessons to allow children to succeed. Well-educated in identifying instructional methods and materials and creating classroom environment conducive to learning. Proficient in Microsoft Word and Excel. Certified Substitute Teacher with over 2 years of experience instructing in classrooms. Enthusiastic, creative and adaptable to institutional needs. Encouraging and compassionate professional dedicated to fostering positive learning environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

SKILLS

Staff Collaboration

Information Confidentiality

Records Management

Organization and Planning

Enforcing Classroom Rules

Student Progress Reporting

Classroom Management

Multitasking and Organization

Relationship Building

EXPERIENCE

Substitute Teacher, ESS inc, October 2021-Current

Greenville, North Carolina

Enforced classroom routines to keep students on schedule and operating at consistent level.

Provided classroom instruction outlined in teacher's lesson plans.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Requested as substitute teacher based on excellent referrals and trusted performance.

Established and enforced rules for behavior and procedures to maintain order among students.

Educated students in various subjects to provide seamless transition during absence of head teacher.

Maintained rules of conduct that encouraged self-discipline and responsibility.

Engaged students in discussions to promote interest and drive learning.

Created classroom environment conducive to learning and appropriate to student maturity and interests.

Monitored appropriate use and care of equipment, materials and facilities.

Tutored students individually and in small groups to help with difficult subjects.

Prepared, administered and graded tests and assignments to evaluate student progress.

Followed established lesson plans to continue learning trajectory.

Supervised students during recess, break times and dismissal periods to prevent injuries and fights.

Took attendance and maintained attendance records during period as substitute.

Led or moderated classroom discussions and guided exploratory thought.

Office Assistant, Foodlion Grocery Store, June 2021-January 2023

Greenville, North Carolina

Answered phone calls and welcomed visitors to office.

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Greeted visitors or callers to handle questions or direct to appropriate staff.

Maintained business records by updating customer information.

Collected payments, issued receipts and updated accounts to reflect new balances.

Collected and coded various documents to prepare for filing, storage and processing.

Monitored calendars and scheduled appointments based on availability and established load limits.

Answered telephones, directed calls and took messages.

Delivered messages and ran errands.

Maintained and updated filing, inventory and database systems, manually or using computer.

Copied, sorted and filed records of office activities and business transactions.

Opened, sorted and routed incoming mail and prepared outgoing mail.

Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Coordinated office activities to streamline operations and promote compliance with organizational policies.

Prepared meeting agendas, attended meetings and recorded and transcribed minutes.

Customer Service Representative, Arise Platform, August 2020-September 2021

Greenville, NC

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Answered inbound calls, chats and emails to facilitate customer service.

Developed strong customer relationships to encourage repeat business.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Set up and activated customer accounts.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

Used proven techniques to de-escalate angry customers during telephone interactions.

Made outbound calls to obtain account information.

Improved customer service wait times to mitigate complaints.

Mentored new employees on procedures and policies to maximize team performance.

EDUCATION AND TRAINING

High School Diploma

North Pitt High School, Bethel NC June 2020

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