Customer Service Data Entry

ANGELA GUTIERREZ *** CANTERBURY LN CONVERSE, TX **109 210-***-**** *.********@*****.***

Summary

Accounts Payable professional with over 12 years’ experience in invoice processing, data entry, audit, vendor relations & customer service. Responsible, detail oriented with strong organizational, analytical, problem solving skills. Accurately providing exceptional internal & external customer service.

Payroll Admin in the oil field industry for 4+ years handling district employee hours & data entry within Kronos system. Creating

& managed reports for District managers, integration of hours & reports to corporate on a weekly basis for payroll processing. Reliable & attention to detail managing payroll hours for 350 + employees w/ the ability to multitask & prioritize all duties & responsibilities.

VITA Assistant w/ 40 hrs of tax law & tax wise certification provided by the IRS for tax season 2019. Gaining principles & practices of basic tax laws and or filing tax returns w/ the knowledge of applicable Federal, State and local law and regulations. Building upon strong interpersonal skills w/ the ability to exercise initiative, good judgment & tact. Also, while establishing & maintaining effective cooperative relationships w/ individuals in the surrounding community including fellow co-workers on site. Skills

SAP ACCOUNTING SW

KRONOS SYSTEM

ADP

CUSTOMER SERVICE

WORKDAY

MS WORD/EXCEL/ACCESS

OUTLOOK

10-KEY BY TOUCH

LARGE VOLUME INVOICE

PROCESSInG

TRAIN OTHERS

(Please also note most

recent mgmt position as

listed bellow.)

09/2019 to 01/2023

Cashier/Operations Mgr

Dollar Tree-San Antonio,TX

Responsible for assisting with merchandising and freight processing tasks that have been delegated and assigned by the Store Manager. Assist with the hiring, training and development of store associates as delegated by the Store Manager. 01/2019 to 04/2019

Vita Tax Associate

Tri Star Staffing San Antonio, TX

Initiates and completes the Intake/Interview Quality Review form with each assigned tax payer Reviews all tax information for relevance, accuracy, and completion Ensures compliance with federal IRS rules and regulations Assist with taxpayer request and inquiries

Assist in providing a variety of duties involved in supporting the administrative operations of assigned VITA site 02/2014 to 08/2018

Payroll Assoc

FTS International Services LLC Pleasanton, TX

Processed district employee’s payroll hours into KRONOS system on a weekly basis Created district & corporate reports for payroll processing Handled high volume employee inquiry by phone, email & office Primary office responsibilities & additional duties as per required by office manager 05/2002 to 07/2013

Accounts Payable Specialist

Kraft Foods/Mondelez International San Antonio, TX Performed 3-way match, verifying invoice info to Purchase order & receipt Review, verify and process construction contract application payment forms Created training modules for capital projects invoice processing using UPERFORM learning management software; trained new hires

Verified accuracy of invoice information

Researched & corrected vendor invoices & payments; handled exception resolution & return correspondence.

Education and Training

Associate of Applied Science: Accounting (AAS) 2001 St. Philip's College San Antonio, TX

Certifications: 2019 VITA TAX BASICS & INTERMEDIATE Ability to complete and pass 40 hours of tax law instruction and 40 hours of Tax wise instruction provided by the IRS. Knowledge of basic tax laws and/or filing tax returns. Knowledge of applicable Federal, State and local laws and regulations. Reviews all tax information for relevance, accuracy, and completion. Ensures compliance with federal IRS rules and regulations

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