Project Management Customer Service

Becky Wilson

*****.******.****@*****.*** ***** **0th Street, Maryville MO 64468 Tel: 660-***-****

Accomplished Leader

I’m a focused and organized leader with vast knowledge within building operations, construction, grounds and environmental services. I’m experienced in managing people, providing customer service to both internal and external customers, project management, and overseeing numerous projects and day-to-day operations at the same time. My expertise also includes organization, office management work and working towards meeting both short- and long-term goals. I’m seeking a role with an organization where I can utilize my management, leadership, organizational and motivational skills.

CORE PROFICIENCIES

Project Management

Accounts Receivable – code and process invoices, resolve billing disputes, daily/weekly/monthly reconciliations

Working directly with Contractors securing bids and setting up work schedules

Overseeing and monitoring contracted work

Set up work schedules for employees to

complete work orders efficiently and timely

Schedule and work with outside vendors for non-internal work such as pest control, snow removal, grounds work, etc

Maximize resources to complete tasks and projects timely and within budget

Organizing and maintaining all records related to building operations to follow codes, guidelines and regulations

Conduct and manage scheduled rounding and inspections, document accordingly, and follow up on action items needed to remedy any issues

Organize and run meetings, teams and groups as needed

Coaching and mentoring staff

Provide clear communication to both internal and external customers

Work through email, text and voicemail in a very timely and efficient manner

Log notes and minutes from meetings and encounters

Knowledgeable in many applications such as Outlook, Excel, Word, Kronos, Lawson, SAP

PROFESSIONAL EXPERIENCE

Project Manager – Quality Drywall Maryville, MO [Part-Time] (June 2024 – Present)

Project management, scheduling contractors / supplies, payroll, organization, help on job-sites / grounds / owned buildings

Facilities Lead – Mosaic Medical Center – Maryville Maryville, MO [Full-Time] (2021 – 2024)

Worked directly with the Facilities Director to oversee and manage the hospital, clinics and owned buildings

Helped manage 3 departments in the hospital: Maintenance, Environmental Services, Security

Managed all aspects of projects - new construction, remodeling, grounds and environmental services

Worked directly with contractors to secure bids, work and build relationships between the contractor and organization

Overseen and scheduled preventative maintenance with staff, key stakeholders in departments it would affect, and document the maintenance schedules

Maintain and update policy and procedures as it related to various rules and regulations

Managed timekeeping, payroll and invoices daily

Surgical Scrub Tech – St. Francis Hospital and Health Services Maryville, MO [Full-Time] (2004 – 2021)

Worked in the surgery department as a Surgical Scrub Tech setting up for surgical procedures, ensuring sterile practices and assisting the Surgeons with their cases

Worked alongside Sterile Processing in the cleaning and sterilization of instruments

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