Administrative Support Regulatory Compliance

** ******* **, *********, ****** STATES, *****

**********@*****.*** 781-***-****

https://www.linkedin.com/in/tania-bailey-67608572/

TANIA BAILEY

Administrative Professional

PROFESSIONAL SUMMARY

Experienced Administrative Professional with over 20 years of expertise in administrative support, regulatory compliance, and contract analysis. Proven track record in managing complex workflows, drafting, reviewing, and negotiating contracts, and ensuring compliance with industry standards and regulatory requirements. Adept at streamlining operations, managing documentation, and collaborating with cross-functional teams to meet organizational objectives. Highly organized, detail-oriented, and committed to delivering accurate and efficient administrative support in fast-paced environments. Fluent in Portuguese and English, with intermediate proficiency in Spanish.

EMPLOYMENT HISTORY

PERSONAL ADMINISTRATIVE - Jan 2022 - Present – Multiple Clients

Manage complex personal schedules, ensuring seamless daily operations.

Administer accounts and budgets, maintaining financial accuracy and efficiency.

Organize and maintain appointments, emails, and correspondence, enhancing communication flow.

Screen phone calls and inquiries, addressing them appropriately to support management.

Plan and coordinate travel logistics, ensuring smooth and timely arrangements.

BUSINESS OPERATIONS MANAGER - Apr 2018 - Mar 2020 - Escarole Restaurant - Brazil

Demonstrated exceptional organizational skills by planning, supervising, and coordinating all restaurant activities, ensuring seamless daily operations and high standards of service

Proficiently managed comprehensive administrative, personnel, and financial tasks, maintaining impeccable records, ensuring regulatory compliance, and optimizing resource allocation

Led training and development initiatives to enhance service quality and operational efficiency, resulting in measurable improvements in staff performance and customer satisfaction

Successfully motivated and managed a diverse team, fostering a culture of excellence, collaboration, and accountability, and achieving outstanding operational and financial results.

REGULATORY COMPLIANCE MANAGER - May 2010 - May 2018 - Algar Telecom - Brazil

Developed and implemented compliance policies and procedures in line with telecommunications regulations.

Monitored regulatory changes, advising management on necessary policy adjustments.

Conducted compliance audits and assessments to identify improvement areas.

Managed relationships with regulatory bodies and ensured timely responses to inquiries.

Coordinated training programs to raise awareness of compliance obligations.

Prepared and submitted accurate regulatory filings and reports.

Collaborated with teams to integrate compliance into business operations.

Investigated compliance incidents, leading corrective actions to mitigate risks.

Maintained a centralized system for tracking regulatory obligations and audit findings.

CONTRACT MANAGER - Mar 2005 - May 2010 - Algar Telecom - Brazil

Assisted in drafting, reviewing, and negotiating a variety of contracts, including NDAs, MSAs, SOWs, and SaaS agreements, ensuring compliance with company policies and legal requirements.

Collaborated with internal departments such as legal, finance, and operations to align contract terms with business objectives, supporting cross-functional teams to drive company goals.

Managed the execution, retention, and organization of contracts, including vendor and service agreements, to meet project milestones and ensure timely completion within a fast-paced environment.

Maintained and updated a centralized contract management system to ensure accurate tracking, reporting, and compliance with internal policies and regulatory requirements.

Monitored contract performance, including tracking payments, renewals, and amendments, and resolved contract disputes to maintain strong relationships with suppliers and vendors.

Prepared and presented detailed reports on contract activities to senior management, offering insights on compliance and identifying areas for improvement to enhance operational efficiency.

Provided training and guidance to team members on contract processes, best practices, and legal compliance, driving continuous improvement and efficiency in contract management processes.

EDUCATION

BACHELOR in Law - Jan 2011 - Dec 2015 - UNIUBE – Uberaba - Brazil

BACHELOR in Business Administration - Jan 1996 - Dec 2000 - UNIPAM – Patos de Minas - Brazil

SKILLS

Independent Decision-Making

Cross-functional Collaboration

Organizational Skills

Time Management

Communication

Attention to Detail

Problem-Solving

Proficiency in Office Software

Data Management

Customer Service

Event and Meeting Coordination

Regulatory Compliance

LANGUAGES

English (Native), Portuguese (Native), Spanish (Proficient).

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