Customer Service Sales Representative

N E K E I S H A P A R K E R

OBJECTIVE

To acquire a position within an organization that will utilize my strong background in sales, human resource management and exceptional customer service

EXPERIENCE

2017- Present First Family Realty

Realtor

• Assist residential and commercial buyers

• Awarded top agent 2021, 2022, 2023

• Built my community organizational contacts by attending community events

• Initiated negotiation processes, consulted with clients concerning fair market values, market trends, zoning and property taxes

2014-2018 AT&T

Retail Sales Representative /Customer Service Agent/Customer Service Manager/HR Coordinator

Demonstrate equipment functions and network capabilities

Meet and exceed quota/revenue targets for customer activations, customer renewals, accessories, handsets and enhanced phone services.

Ensure customer satisfaction and resolve all customer issues and concerns

Accurately process customer transactions, audit and reconcile daily cash receipts

Conducted employee onboarding and helped organize training/development initiatives

Led talent acquisition and recruitment processes

Administered new hire compensation and benefit plans 2012-2014 UPS

Inside Sales Executive/ Cargo freight agent

Explore UPS products and services with existing and new customers

Develop and build customer relationships

Provide compelling value proposals to existing and new customers

Drive results on the the key metrics, sales goals and customer satisfaction

Proven abilities to answer calls timely and multi-task in a fast paced customer service call center environment 2003-2013 Verizon Wireless

Senior Sales Representative/ Customer Service Manager

Performed customer rate package evaluations and propose other solutions to best fit the customer

Exhibited excellent and quality customer service to customers

Analyzed and resolved complaints

Accurately processed customer transactions and daily balancing cash/credit receipts

Supervised and managed schedules for approximately twelve employees 2001-2003 Abbeville County Memorial Hospital

Medical Billing Specialist

Provided financial counseling to patients

Trained co-workers on how to process Medicare, Medicaid, and other insurance company claims

Proficient in submitting claims electronically and paper claims when necessary

Experience using multiple billing software programs such as Medsoft

Answer incoming calls regarding the resolution of billing amd insurance inquiries 1996-1999 Food-Lion Inc

Cashier/Bookkeeper/Customer Service Manager

Supervised eight to ten employees

Trained new incoming employees on company procedures and safety protocols

Operated front end cash registers when needed

Provided excellent customer service to customers EDUCATION

Piedmont Technical College Associate of Arts in Business Administration

• Graduation 2008

University of Arizona Bachelor of Science in Business Administration

• Graduation 2019

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