Customer Service Food
Resume:
Willie B. Cornwell
****************@*****.***
Troutman, NC,28166
Professional Summary
● 8 years of experience in the food service, hospitality, & customer service industry
● 4 years of janitorial cleaning experience
● 2yrs+ in the warehouse industry
● 5 years of cooking experience
Knowledge, Skills, & Abilities
● Hospitality & Customer Service
● Food service
● Facility Cleaning and Maintenance
Professional Experience
Southern Bajan (So-Ba) Hospitality, Greensboro, NC 12/2010 to Present (SEASONAL) Hospitality Specialist/Catering Coordinator
● Participate as member of the So-Ba team by volunteering and participating in projects, committees, and task forces to provide input and suggestions on current and future events.
● Serve food and beverage ensuring guest receive friendly, courteous service always.
● Maintain storage facilities of banquet and special event equipment such as: tables, chairs, platforms, dance floors, display equipment and accessories.
● Transport and set up items needed for functions i.e., dance floors, tables, chairs, and platforms as well as conducting timely breakdown and removal of all event equipment, ensuring properly stored.
● Communicate with hospitality team and customer to fulfill and address service requests, issues, or event items as requested by customer; anticipate service issues by proactively identifying potential incidents and/or resolving issues ensuring complete resolution with employees.
● Participate in monthly inventory and count of supplies
● Worked on special projects as assigned and other duties as required by management.
● Conduct small maintenance job and repairs as needed to equipment and/or job sites as well as landscaping work.
Jani King, Greensboro, NC 9/5/16-10/11/17
Janitor
● Cleaned commercial offices
● Degreased restaurant kitchen floors
● Pressure washed facilities
● Cleaned club venues
Service Master, Greensboro, NC 9/3/17-4/12/18
Janitorial/Water Technician
● Removed mold and mildew
● Removed trash and debris
● Dehumidifying commercial buildings
● Moving furniture
Marriott & Embassy Suites, Greensboro, NC 5/6/18-12/5/18 Custodian/Caterer
● Prepared food
● Greeted and escorted guests to their seats
● Cleaned the facility
Wilson Brown sock company (warehouse) 3/17/21-8/11/23
● Forklift operator
● Machine operator
● Package handler
CVS Pharmacy, Greensboro, NC 4/20/12-8/20/13
Customer Service Associate
● Provided excellent customer service by actively addressing customer needs and proactively anticipating service concerns, answering customer phone calls
● Followed company policies and procedure regarding cash register performance by handling cash, checks, and credit card transactions; prepared returns using the UPP systems.
● Performed inventory management by maintaining sales floor by stocking and restocking shelves, upload, and load trays/cases of up to 35 pounds maximum to a height of 4 feet, performed price changes; rest departmental end caps following POG Displays and sign design for weekly, promotional and seasonal merchandise; prepare and mark down damaged inventory
● Supported multiple departments such as: cosmetic, photo, pharmacy, and retail area by processing photofinishing orders, maintaining check-out areas: filled register supplies, and ensured filled stocked, applying appropriate signage for sales and departmental units
● Assisted pharmacy personnel to complete in-store transactions while maintaining patient confidentiality
● Maintained cleanliness by cleaning break area and rest rooms, vacuuming, dusting, cleaning windows, rubbish removal, maintained exterior sweeping
● Adhered to company policy when active or potential shoplifters encountered. Billy Jack Shack 01/24-09/24
● Grill Cook
● Fry cook
● shift lead
Capriottis Sandwich shop 10/23-12/23
● Grill Cook
● Shift lead
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