Customer Service Administrative Assistant

Asia Skinner

**** ******** **.

Columbus, GA ****7

************@*****.***

Customer Service and Administrative Assistant Professional

Tenured professional with over 20 years of experience providing exceptional customer service across multiple industries. A champion of providing best in class customer experiences in food services and retail. Effective communicator with the innate ability to grasp team concepts and contribute to overall performance and business annual operating plan. Consistent record of exceptional performance in administration and customer service. Seeking an opportunity of increased responsibility and career growth opportunities.

Professional Experience

Bartender, The Juicy Crab, Columbus, GA 2023 – Present

Head of bar operations at renowned seafood restaurant. Curating top notch guest experiences through inclusive events to include sports, entertainment and dining. Ensures bar operations are running efficiently while maintaining frugality of operating expenses. Provides feedback and suggestions to general management for improvements to drive repeat business.

Contributed to restaurants annual operating sales plan exceeding $4M in revenue in fiscal 2023 through exceptional service and driving returning customers.

Server, Buffalo Wild Wings, Columbus, GA 2014 – 2023

Value added team member offering years of experience in providing exceptional service to game day patrons. Operating in fast pace environment ensuring superior customer service and creating the best customer experience possible. Go-to-associate of immediate customer solutions.

Exceptional rapport with customer base.

Customer experience expert.

Dining Facility Associate Lead, L&S Services, Fort Benning, GA 2007-2014

Lead associate and contributor to providing superior dining experience to government professionals, both elected and non-elected officials. Ensured regulated sanitation standards were met in accordance with company polices. Selected by management as lead trainer for newly on boarded personnel. Complied headcount data for supported customers and file management of supporting documentation.

Selected as lead trainer for newly assigned Dining Facility Associates.

Recognized for high level of rapport with customer base.

Relied upon by supervisors and management for day to day operations.

Customer Service Associate, Kreston Liquor Mart, Wilmington, DE 2006-2007

Provided exceptional customer experience for retail patrons. Lead in-store marketing projects through effective merchandising. Built strong vendor relationships for products and services. Accounted for and maintained record keeping for rotational stock which led to high inventory turns of perishable goods.

Sought out my store management for increased responsibilities.

Recognized for superior performance.

Bar & Grill Supervisor, Damon’s Grill 2003-2006

Led and trained bar staff at regionally chained bar and grill. Aided in beverage menu selections and preparations with bar management. Supported new cocktail launches to new and returning patrons. Facilitated the overall bar experience through value based customer focus.

Promoted to Bartender Supervisor ahead of peers.

Highly regarded in region for having the best bar staff in the chain.

Education

Star Technical Institute, Computer Science Certificate 1995

Thomas McKean High School, Diploma 1989

Additional Skills & Certifications

Microsoft Office Suite (Word, Power Point, Excel)

Computer based automation Systems, OPEX

Food Service Handling and Sanitation

Data Entry

Problem Solving

Team building

Government and Military training

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