Business and IT Professional
Resume:
Kenneth Focht
service-oriented professional with a passion for efficiency and quality
*****.*****@*****.*** M: 972-***-**** San Antonio, TX linkedin.com/in/kennethfocht EXPERIENCE
July 2024 to present
Assistant Store Manager, Circle K
• I supervise the operation of a large, 24-hours convenience store, which offers: regular, premium, and diesel fuel; fresh hot and cold foods; grocery and other basic commodities; candy; alcohol; tobacco; lottery.
• I lead junior team members in the safe operation of a register during high volume sales.
• I complete daily paperwork to reconcile the sales and the money on hand.
• I conduct routine inventory audits.
• I assist the manager in scheduling and payroll.
• I investigate, document, and submit service reports for any property damage or equipment malfunction.
• I maintain all safety logs and perform routine audits of all safety aspects of the operation. December 2021 to June 2024
Business Analyst, iHeartMedia
• I assisted the project manager in preparing weekly executive reports, analyzing team performance, and managing the delivery and requirements of the project.
• I translated business requirements and technical solutions into user stories, with developers consistently meeting my acceptance criteria.
• I managed the development team’s work backlog.
• I was the liaison between the stakeholders, users, consultants, other departments, vendors, and developers.
• I troubleshot user-reported issues; with developers we determined the root cause and implemented a solution.
• I learned, analyzed, and documented internal and external software solutions for radio and podcast talent management services.
June 2016 to December 2021
Business Analyst, DXC Technology
• I worked as a business analyst from project launch through four years of successful releases for one of the company’s largest and most expensive projects in decades, designed to modernize the software an insurance company uses to sell and manage insurance.
• I assisted product managers with change controls, product vision, and gap analysis.
• I was the liaison between the stakeholders, users, consultants, other departments, vendors, and developers.
• Using the guidelines in the Business Analyst Body of Knowledge I conducted requirements gathering meetings with stakeholders.
• I translated business requirements and technical solutions into user stories, with developers consistently meeting my acceptance criteria.
• I implemented the first official user interface design guidelines for the Assure Policy Admin system, which successfully assisted up to five teams in developing a modern and efficient user interface/user experience.
Kenneth Focht
service-oriented professional with a passion for efficiency and quality *****.*****@*****.*** M: 972-***-**** San Antonio, TX linkedin.com/in/kennethfocht
• I updated GitHub wikis for the DXC Assure Policy development team, ensuring developers across the entire SaaS project were always aware of key development training and progress.
• As a primary feature tester, I overalled a key Junit automated test case, which led to a quicker and reusable test case suite for all testing going forward.
• I wrote and executed test plans for user interface features for the Assure Policy Admin system.
• I updated and improved the minimal online system help documentation, delivering the first full system manual and answering 85% of end-users’ questions.
• I maintained a high level of industry knowledge in life insurance and annuities – including the day-to-day operation of an insurance provider, the life-cycle management of a policy, the insurance and annuities laws, and the customer-facing applications and services. December 2015 to June 2016
Crew Member, Trader Joe’s
• I managed the day-to-day operation of the dairy department.
• I stocked all sections of the store.
• I operated the cash register.
August 2012 to November 2014
Crew Member, Trader Joe’s
• I managed the day-to-day operation of the beverage and dairy department.
• I stocked and maintained inventory, signage, and cleanliness for all departments.
• I maintained an inventory using a just-in-time method, meeting customers’ needs with minimal backstock or spoilage.
• I taught customers about products, including wine and foods for various dietary needs.
• I led the team in marketing the sections I managed, from building unique displays to conducting product tastings and strategic shelf planogramming.
• food industry SWOT, benchmark, financial analyses
• I operated the cash register.
March 2009 to August 2012
Lead Stocker, United Supermarkets
• I served as the night lead, managing a crew of up to 20 in stocking the store.
• I oversaw the loading and unloading of trucks, keeping the team safe and the warehouse operating efficiently.
• I managed the warehouse, optimizing space usage and product access.
• My team and I were outsourced to set up new store locations and overhaul older locations.
• I was the first level authority for my team’s performance reviews and disciplinary write-ups. July 2003 to July 2008
IT Supervisor, US Navy
• For the USS Cushing DD-985 and USS Stethem DDG-63, I updated and/or wrote standard operating procedures for the ships’ telecommunications and computer network systems, enabling personnel to better understand and quickly troubleshoot complex equipment and processes during peacetime and war-time missions.
Kenneth Focht
service-oriented professional with a passion for efficiency and quality *****.*****@*****.*** M: 972-***-**** San Antonio, TX linkedin.com/in/kennethfocht
• I coached and mentored my team in the daily operations of the telecommunications systems.
• I completed a daily inventory of all printed and electronic publications relating to the entire operation of the IT department.
• I wrote routine sales orders to replenish the department’s supply needs.
• As one of the fully trained team members in OSHA safety, I led the safety training and reporting.
• As Communications Watch Officer on board the USS Cushing DD-985 and USS Stethem DDG-63, I managed the ships’ external communication systems during peace and wartimes, ensuring steady communication with our fleet and allies.
• As the 3M Work Center Supervisor aboard USS Stethem DDG-63 I ensured my team adhered to the highest quality and safety standards for our IT preventative maintenance program.
• As training coordinator for my ship, I was recognized for my devotion and influence with the new fleet level training program implementation, in which my command scored consistently high.
• As the team supervisor, I conducted performance evaluations with each team member. older employment available upon request
EDUCATION
January 2012 to May 2016
The University of Texas at Dallas
B.S. in Information Technology and Systems
September 2003 to February 2004
Naval Training Support Center, Great Lakes, IL
Certificate in Information Systems Technology
Distinguished Military Graduate
VOLUNTEERING
July 2022 - present
Popcorn Kernel, Scouting America
• As the lead volunteer for Cub Scout Pack 485’s popcorn program, I manage the following: o recruiting and training other volunteers.
o all paperwork for the program (flyers, sales trackers, inventory). o Scouts’ online sales accounts.
o planning, organizing, and leading the pack’s sales booths at local businesses. o collecting all fundraising money from customers and Scout parents. o depositing fundraising money into the pack’s bank account. TOP SKILLS
• customer service
• computer
administration
• organization
• training
• process analysis and
improvement
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