Executive Administrator

SHAULONDA RITTENHOUSE

**********@*****.*** 832-***-****

https://www.linkedin.com/in/shaulonda-rittenhouse-50a04837 Professional Summary

Exemplary assistant with over Sixteen (16) years of experience providing administrative and operational support to leaders ranging from Executive Directors to CEOs. My brand is my integrity and honesty as well as a cheerful outlook and strong business acumen. I operate with the utmost professionalism and have a stellar record of maintaining confidentiality. I pride myself on my being initiative-taking to ensure that my executives/teams are always prepared. I am adept in assessing situations and resolving issues expeditiously. I can build a rapport with colleagues at all levels while remaining mature, self-aware, and professional. Can receive and provide constructive feedback to align with the overall focus, goal, and success of the company. Meticulous, driven, and flexible to work the additional hours needed to meet my deadlines. Possess a high degree of emotional intelligence, intuitiveness, and common sense. Technical Skills

Microsoft Office

Google Suite

Calendar & Email Management

Client & Employee Relations

Organizational Skills

Budget Management

Spend & Travel Management

Expense Reporting

Project & Program Management

HR Generalist/People

Operations

Corporate Events Coordination

Learning & Development

Administrator

Remote Online Notary Public

Research & Data Analysis

Office Management

Education

Course Work towards Bachelor’s in Business Administration Galveston College, Galveston, TX Course Work towards Bachelor’s in Business Administration Kaplan University, Online Liberal Arts- Associate’s Degree College of the Sequoias, Visalia, CA Certifications

● Online Notary Public Commission

● Professional Administrative Certification

of Excellence

● Microsoft Power BI

● Texas Department of State Health Services

Community Health Worker/Mental Health

First Responder

● Texas State Library and Archives

Commission Records Management

Professional Experience

RSM US LLP February 2024 to Present

Administrative Operations Specialist

● Ensured the day-to-day activities, meetings, and events of the company ran smoothly and effectively for a staff of 400 in the Houston office.

● Analyzed systems and procedures, making recommendations for strategic/operational improvements, implementing solutions to optimize performance.

● Created weekly and monthly logistics reports for the Location Services Team.

● Liaised and managed relationships with vendors, clients, and internal stakeholders to improve communication and workflow processes where possible.

● Appointed Lead for the Culture of Inclusion Council for RSM. bp Oil & Gas April 2023 – June 2023

Contract- Personal Assistant to Legal Team Group Leaders

● Managed and organized the General Counsels’ calendars to include scheduling appointments/meetings as well as complex travel arrangements and accommodations across multiple time zones and countries.

● Acted as “gatekeeper” for 3 Legal Group Leaders, with a proven talent for quickly acquiring expertise in new systems and procedures.

● Processed legal documentation, obtained signatures, and filed them within designated repositories.

Medical Informatics Corp March 2020 – January 2023 Administrative Operations Manager/Sr. Executive Assistant to the CEO

● Assisted the CEO and Executive Leadership Team with daily administrative and operational duties to include managing active calendars, composing correspondence, and travel coordination.

● Instrumental in helping to secure $27M in Series B Funding. Worked with ELT to create budgets, job descriptions and a companywide new hire onboarding program of 40 new employees upon receipt of funding.

● Worked with the ELT to create efficient structures and processes to improve efficiency. Implemented action plans and training as the Corporate Training Administrator to ensure that policies and procedures were adhered to and that Compliance and Regulatory Guidelines were met.

● Organized companywide training and events throughout the year.

● HR Generalist recruiting, screening, and onboarding new employees.

● Office Manager working with building management and outside vendors to keep office maintained and established return to office/operations protocols after COVID.

● Supported the CEO as a Personal Assistant, external commitments related to the company such as service on external boards, committees, and other groups. ACCC Insurance Company July 2015 – March 2023

Administrative Training Coordinator

● Created departmental processes. Collaborated with the Learning and Development Department Manager, Training Supervisor, and Project Manager to streamline/maintain departmental effectiveness/outcomes.

● Maintained and monitored project plans, schedules, budgets, and training outcomes for the L&D Department while corresponding with internal stakeholders.

● Scheduled and coordinated trainings and travel logistics for individuals/companywide. The University of Texas Medical Branch December 2013 – July 2015 Executive Assistant to the Assistant Vice President of Community Outreach

● Rendered administrative support to the Vice President of Community Outreach, Physician’s Assistant Program, and the Texas AHEC East Programs.

● Prepared detailed financial/statistical reports, and processed expense reports.

● Elected as Co-Chair of Infrastructure on the UTMB Diversity, Equity, and Inclusion Council. Assisted in implementing the UTMB Veteran’s Resource Group Committee as Secretary. The City of Galveston Park Board of Trustees March 2008 – April 2013 Executive Assistant to the CEO

● Administrative support to the CEO and managed daily office operations.

● Monitored and maintained building and operational licenses/permits and scheduled maintenance/repairs as needed.

● Served as HR Generalist processing candidates and new hires for the Park Board, Beach Patrol and Beach Maintenance Departments.

● Served as Board Reporter, transcribing and filing meeting minutes with Galveston City Hall.

● Project Coordinator for the Apffel Park Pavilion, Seawall Sargassum Planting Project, and Seawolf RV Park Pavilion.

● Helped to orchestrate the annual Sandcastle Competition, Lone Star Biker Rally, and other Galveston Island events.

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