Customer Service Data Entry

EC

ESPERANZA CRUZ

********@*******.*** 385-***-**** Tooele, UT 84074

I am seeking a full or part time long-term position with a good company that offers opportunities to advance. I am willing to learn if you are willing to teach me. I am not afraid to learn new things and I am very quick at what I do. I have a positive attitude to get the job done and would like to be part of your team. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Certified Notary Public with a background in handling various types of legal documents. Experience includes witnessing and authenticating signatures, administering oaths, and verifying identities to deter fraud. Strong organizational skills coupled with an understanding of real estate laws, loan signing procedures, and ethics pertaining to notarial duties. Previous roles have demonstrated success in providing high-quality service while maintaining confidentiality and integrity at all times. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer Service Oriented

Organization skills

Dependable

Quick Learner

Hard Working

Basic Computer Skills

Advanced Computer Skills

Team Player

Leadership skills

Professional Communication

Recordkeeping skills

Administrative Support

Document Review

Document evaluations

Organizational Skills

Typing 35 WPM

Document Scanning

Invoice Processing

Billing Processing

Problem-Solving

Word Processing

Customer Service

Google Drive

Remote Office Availability

Quickbooks

Data Entry

HIPPA

office management

multi-line phone system

packaging

Google suits

Google docs

Microsoft Excel

Assembly

Calender Management

Microsoft outlook

Event Planning

Proofreading

Communication Skills

Self Motivation

Multitasking

Records Maintenance

Document Preparation

Adaptability

Attention to Detail

Excellent Communication

Confidentiality

Microsoft Office

Reliability

Teamwork and Collaboration

Professionalism

Objective

Skills & Highlights

Career Experiences

self employed Tooel, UT

Certified Notary Public

02/2024 - Current

Notarized documents, such as wills and trusts, to ensure authenticity of signatures.

Verified identities of individuals signing documents by examining valid forms of identification.

Administered oaths and affirmations for affidavits and other notarial acts. Maintained a log book to record all notary signings. Provided information to customers regarding state notary laws and regulations.

Assisted in document preparation for customers needing notarization services.

Performed pre-notarization review of documents to confirm completeness and accuracy.

Checked that signers were willing participants who fully understood the contents of their documents.

Confirmed signer identity using valid photo ID's such as driver's license or passport.

Interpreted legal terminology contained within real estate documents. Answered questions related to Notary procedures from customers. Collected appropriate fees associated with each notarial act performed. Kept up-to-date on changes in state laws pertaining to Notaries Public. Attended continuing education seminars in order to maintain active status as a Certified Notary Public.

Scheduled appointments for customers needing notarial services. Provided customer service in an efficient manner while adhering to company policies and procedures.

Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.

Self-employeed Salt Lake City, UT

Small Business Owner Cosmetics and

Make up

11/2020 - Current

Negotiated contracts with vendors, suppliers, and customers. Developed displays to promote cosmetics products.

Organized cosmetic products on shelves according to company guidelines. customer service

Organize inventory.

ordered inventory

Took special orders in person and over telephone, generating additional revenue every month.

ordered new products

update website pictures

social media updates

Aladdin Bail Bonds West Valley, UT

Bail Bond Agent

05/2022 - 04/2024

Developed and maintained relationships with clients to determine their financial status for bail bond applications.

Assessed potential risks associated with each client before providing services.

Monitored the activities of defendants released on bond to ensure compliance with court orders.

Organized paperwork related to bonds and ensured accuracy of all documents.

Calculated and collected payments from clients according to payment plan agreements.

Provided guidance and advice to family members of incarcerated individuals regarding legal processes.

Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.

Collaborated with law enforcement personnel in order to facilitate the release of incarcerated individuals on bond.

Evaluated criminal records and background checks prior to releasing defendants on bond.

Maintained updated records of all transactions including fees paid by clients for services provided.

Managed accounts receivable and payable activities including tracking payments received or due.

Adhered to state laws governing the practice of bail bonding agents while providing services.

Conducted investigations into cases involving suspects who have violated terms of their bond agreement.

Participated in meetings with attorneys, judges, prosecutors, and other stakeholders as needed.

Ensured that all forms were filled out correctly prior to submitting them for processing.

Prepared reports detailing information about individual cases such as arrest warrants issued or revoked bonds.

Communicated regularly with clients via phone calls or emails regarding their case status updates.

Paid bonds and submitted documents to court allowing defendants to be released from jail.

Secured bonds for defendants by processing payments. Tracked, detained and brought suspects to authorities for failures to appear in court.

Performed background and credit checks on defendants to assess repaying bail bonds.

Made payment arrangements to prevent further litigation action. Received and posted payments to loan accounts.

Contacted customers per day to collect overdue payments. Aladdin Bail Bonds West Valley City, UT

Administrative Coordinator

11/2021 - 04/2024

Organized and maintained filing systems for sensitive documents. Answered phones and routed calls to appropriate personnel. Prepared detailed reports and presentations for executive staff. Provided administrative support to various departments within the organization.

Maintained calendars for multiple executives.

Created expense reports using company software applications. Greeted visitors in a courteous manner and directed them to the appropriate office or person.

Ordered office supplies as needed to maintain adequate inventory levels. Maintained accurate records of employee attendance, vacation requests, absences.

Processed invoices from vendors in a timely manner according to company policies.

Responded to customer inquiries via phone or email in a professional manner.

Managed incoming mail distribution and outgoing courier services. Proofread correspondence before sending out on behalf of the executive team.

Issued bonds based on established company policies and procedures. Maintained records of all transactions related to bail bonds. Interacted with law enforcement personnel to facilitate release from jail or detention centers.

Prepared and processed documents such as invoices, reports, memos and correspondence.

Organized and maintained filing systems both electronically and manually. Managed daily office operations, including scheduling appointments and managing incoming calls.

Developed spreadsheets to track accounts receivable balances due from customers.

Compiled statistical reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant data. Reviewed files, records and other documents to obtain information or respond to requests.

Nexeo

Warehouse Worker

Packaging, Labeling, Organization, Taking and Shipping Orders. Received and tracked incoming inventory shipments. Organized warehouse space for efficient storage of products. Assembled orders according to customer requests.

Inspected damaged goods prior to disposal or return to vendor. Maintained a clean work area by sweeping, mopping, dusting shelves. Snap Finance

Call Center/ Customer Service/Collection

Agent

Calling customers to collect debt on past due accounts and also collection accounts

Also take incoming calls for current customers and take payments on those accounts.

Complete Recovery

Call Center/ Customer Service for

Comcast

Calling customers to collect equipment that was not returned. Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.

Provided assistance to customers regarding product features, pricing and availability.

Assisted customers with placing orders, returning products, resolving billing issues and other customer service related tasks. Handled escalated customer complaints using problem solving skills to resolve difficult situations quickly and efficiently.

Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes. Maintained up-to-date knowledge of company's products, services and policies in order to assist customers effectively.

Followed up on customer inquiries not immediately resolved during the phone conversation.

Performed outbound calls as needed to follow-up on customer requests or inform them of new promotions or services offered by the company. Suggested process improvements to increase efficiency while providing excellent customer service.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Updated customer accounts, addresses and contact information within call management databases.

Trails Gentleman's Club Greet customers, Customer Service, Sales take orders, make drinks, set-up Sr. Waitress/Bartender schedules for employees.

Tele-Performance- Qwest

Customer Service Rep.

Incoming calls for potential clients to offer a variety of services such as Satellite, Phone and Internet

Assist current clients with issues, concerns or questions in the call center. Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Developed strong relationships with customers by providing personalized assistance and support.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Mentored new employees on procedures and policies to maximize team performance.

Nayarit Mexico, NY

High School Diploma

06/2010

2024-2028

School

Licensed Notary Public

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