Customer Service Key Holder

LESLY PEREZ

**********@*****.*** 646-***-**** Vermilyea 10034, Manhattan :

PROFESSIONAL SUMMARY

I came from a really good country called the Dominican Republic, and as a young Latina I've always had a desire to work because I liked the way it made me feel. I love keeping myself busy and learning new things overall. I started working at the age of 12 and figured out I was a quick and efficient learner, from working to retail jobs, customer service, in different countries and states like New York City, Dominican Republic and Florida you can gather a lot knowledge about how the work industry works :) I’m also in school for Marketing as well.

SKILLS

Business Operations Understanding

Expense Reporting

Multi-Line Telephone Systems

Telephone Skills

Business Administration

Time Management

Verbal and Written Communication

Schedule Management

Data Inputting

Good at handling difficult situations

WORK HISTORY

Sales Ambassador CALZEDONIA- SOHO. Current-

Maintained the responsibility of a key holder/ Sales lead

Met KPI goals

Developed strong relationships within the company and customers as well.

Cash handling and upselling is a MUSTTT!

Key holder GUESS Factory - Sunrise, FL 04/2024 – 07/24

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Closed and opened the store.

Made the dollar amount for each hour.

Receptionist European wax center (Coral Springs, Florida) 04/2023 - 12/2024

Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions

Delivered accurate phone messages to personnel with legibly written call-back numbers and names

Followed scheduling guidelines to maximize efficiency when booking meetings or external events

Transmitted information and documents to customers via computer and mail.

Sales Lead Aldo shoe company (Coral Springs, Florida,) 10/2022 - 04/2023

Responded quickly to meet customer needs and resolve problems

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives

Participated in ongoing training to enhance own job skills and knowledge

Sought continuing education opportunities to stay current with industry trends.

Sales associates H&M ( New York City, Times Square) 06/2015-10/2017

Keeping each section presentable throughout the day.

Register.

Overnight shifts/restock

Receptionist Family owned dentist ( Dominican Republic, Santiago) 01/2019 - 03/2020

Provided typing, word processing, and clerical support and assisted with special projects

Maintained office and faculty supplies to keep optimum stock on hand

Processed incoming and outgoing documents via electronic methods and systems

Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

EDUCATION

Broward College, Fort Lauderdale, FL

Associate Of Applied Business: Marketing

PERSONAL INFORMATION

Title: RECEPTIONIST

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

French

Limited Working

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