Customer Service Representative

Keisha Parker

Dover, Delaware, ***** 917-***-**** ******@*****.***

SUMMARY OF QUALIFICATIONS

Healthcare professional with over a decade of experience seeking to be selected as a Senior Customer Service Representative. I have a proven dedication to delivering exceptional customer experiences through active listening, empathy, and problem solving skills. Adept at handling customer inquiries, complaints, and requests in a professional and courteous manner.

EDUCATION

High School Diploma: Springfield Gardens High School EXPERIENCE

Employer: Elevance Health

Title: Customer Service Advocate (06/2005 to 02/2024) RULES & RESPONSIBILITIES

Assisted members with

•Requesting Replacement ID Cards

•Address Changes

•Claims Questions

•Finding In-Network Providers

•Contract Questions

•Complaints

•Authorizations

•Responsible For making members aware of additional benefits available to them based on certain conditions & diagnosis

SKILLS

Proficient in translating health care related jargon. Proficient conflict management skills.

Familiarity with computer and windows applications. Ability to learn new computer applications.

Ability to keep sensitive documents secure.

Effective Communicator.

Efficient Team Member.

Active Listener.

Problem-Solver.

Contact this candidate