TRISHIA F. WILLIAMS
Camp Springs, MD 20746
*******.********@*****.***
Phone: 240-***-****
SKILLS
My software and office equipment experience includes:
Skyline, Pay Plus, Pay Scan, Building Link, Tornado, Yardi, Microsoft Word, Excel, PowerPoint, Lotus Notes, Outlook (MS), Windows 95 and 98, various banking equipment, Lawson, Vendor Café, 12line telephone system, AS400 Financial System
EXPERIENCE
August 2014 - Present
A/P & A/R Supervisor – The Westchester – Washington, DC
Process billing on a weekly, monthly, and quarterly basis for up to 500 owners including customers totaling over $2.5M per month.
Assess contracts and perform maintenance on a weekly basis
Perform various A/R functions such as processing customer payments, applying customer payments and researching customer payments
Upload invoices to various customer sites
Create new customer accounts and update existing customer information
Research and process customer requests to include but not limited to invoice updates and revisions
Process credit/debit memos and voids
Receive and respond to customer emails in timely manner
July2010 – August 2014
Branch Manager - V, AVP, SunTrust Bank – Chevy Chase, MD
Staff and Lead sales, Service, and Operational Performance of Branch
Partner with Branch Business Manager to achieve business sales goals.
Manage day-to-day sales efforts in the branch, including frequent, active growth coaching of Relationship Bankers
Directly manage platform staff, including career development, performance management and recognition
Managed Retail Sales and Services for a branch that produced 6M in monthly new deposits
Responsible for training and coaching sales team members
Developed and administered budgets, business goals, and objectives
Created staffing models, schedules, and performance standards
Ensured that customers financial and services needs were met
EDUCATION
Florence Darlington Tech
Florence, SC – May 1987
Certification for data entry and receptionist skills