General Manager Quality Control
Resume:
San Juanita Saenz
Conroe, TX *****
************@*****.***
I am a dedicated and focused all around manager who excels at prioritizing, while multitasking to achieve project goals. Seeking full time employment with the opportunity for advancement. Experience of over 32 years in customer satisfaction within the service industry dealing in restaurants. Proficient in reading, writing and speaking both English and Spanish. Work Experience
General Manager
Big City Wings - Spring, TX
October 2023 to Present
Quality control, Guest experience, inventory, financials, labor control, Cost of goods, LBW, managers schedules,
Kitchen Manager
Buffalo Wild Wings - New Caney, TX
April 2021 to August 2023
March 07, 2021 to April 20, 2021
Pappasitos Cantina #14
Server, Front of The House Manager, Bar Manager, Senior Service Manager, Assistant General Manger
April 12, 2014- March 20, 2021
Saltgrass Steakhouse McAllen, Texas
Saltgrass Steakhouse, Humble, Texas
Provide world class service, to ensure a 100% customer satisfaction. Maintaining the front of the house clean providing the necessary tools for employees to have to give excellent service, maintaining bar supplies, tools, schedules, bar inventory to provide full bar service to our guest, Training of all servers, schedules, maintaining a clean routine to up keep the equipment clean and maintain maintenance. General inventory, administrative duties. Hourly Key Manager
The Tilted Kilt - McAllen, TX
October 2013 to February 2014
Managing and training servers while maintaining a 100% table touch. Creating a schedule for servers and conducting pre-shift meetings.
Trainer, Server, Shift Leader
Mambos Seafood - McAllen, TX
January 2013 to December 2013
Train new employees to provide them with the skills needed to have self-confidence serving our guest. Equip trainers with the proper tools to train. Organize floor plans for servers at each shift, shelfing and touching tables, to ensure maximum satisfaction.
Cash Office Associate
Walmart - Mission, TX
September 2012 to December 2012
Receive and disburse the store currency while maintaining the balances of the cash registers, prepare daily deposits, maintain cash office balances, make sure dollars, checks, and pesos are properly deposited and balanced
General Manager
Club Montrose
October 1997 to November 2011
Opening duties, inventory, ordering all product for the bars, bartenders and servers schedules, payroll, daily cash deposits, organizing main events, upkeep all equipment clean and in good working conditions. Assistant General Manager
Don Juan’s Restaurant
September 1989 to October 2011
Customer service, 100% touching tables, helping the back of the house as well full control of the front of the house. Inventory, ordering product for the restaurant, scheduling of all employees, daily cash deposits making sure equipment is kept clean and working properly. Customer Service
Microsoft
Handling customers effectively by identifying needs, quickly gaining their trust, approaching complex situations and resolving problems to maximize efficiency. Responsible for training all new employees to ensure continued quality of customer service. Multitasking
Demonstrated efficiencies in telephone, e-mail, fax and front desk reception within high-volume environment.
Developed and implemented employee manuals outlining all proper business procedures and office policies.
Scheduling
Manager daily and weekly schedules for both front of the house and back of the house. Successfully planned and execute corporate meeting, lunches special events for groups of 100 people. Inventory Management
Managed inventory and office budget of supplies.
Improve office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document. Service Manager Kitchen Manager
Education
Nursing
Escuela de Enfermeria Dr
2010
Business Administration
New Start School - McAllen, TX
2010
Business Administration
Universidad Regiomontana
1997
High School Diploma
McAllen High School - McAllen, TX
1988
South Texas Community College - McAllen, TX
Pan American University - Edinburg, TX
Skills
• Event Planning
Data Organization
• Server Management
• Kitchen Management Experience
• Budgeting
• Restaurant Management
• Microsoft Windows Server
Certifications and Licenses
TABC Certification
Food Handler Certification
Contact this candidate