Executive Assistant Administrative Support
Resume:
Latoya Shannon Joppy
Stafford, VA, 22554
****************@*****.***
PROFESSIONAL SUMMARY
Dedicated Executive Assistant with over 15 years of experience providing high-level administrative support to C-suite executives in fast-paced environments. Demonstrated ability to enhance organizational efficiency through superior calendar management, travel coordination, and communication skills. Skilled in managing sensitive information with discretion and professionalism, aiming to leverage expertise to support a dynamic executive team and contribute to the organization's success.
CORE COMPETENCIES
Executive Calendar Management
Travel Coordination & Logistics
Confidential Information Handling
Communication & Interpersonal Skills
Project Management
Document Preparation & Filing
Meeting Coordination & Event Planning
Financial Administration (QuickBooks)
PROFESSIONAL EXPERIENCE
INOVA Health System
Patient Access Representative VA
08/2022 - Present
Collaborate with clinical and administrative teams to optimize patient care delivery.
Develop and maintain positive patient relationships, significantly improving satisfaction scores.
Conduct comprehensive patient interviews to gather and update demographic and insurance information.
Efficiently manage patient appointments, ensuring timely notifications and compliance with service delivery.
Uphold HIPAA regulations while managing sensitive patient data and records.
Update reference materials with Medicare, Medicaid, and third-party payer requirements and guidelines.
Review eligibility responses to assess patient benefit levels and prepare estimates.
Ahmad Tea USA
Office / Program Manager Fairfax, VA
04/2017 - 09/2017
Supported the President/CEO by managing the executive calendar and travel logistics.
Oversaw program management for key customers, enhancing operational efficiency.
Established foundational office functions, including IT setup and vendor management.
Utilized QuickBooks for comprehensive financial management, including invoicing and inventory tracking.
(Company went bankrupt.)
George Washington Medical Faculty Associates
Senior Executive Assistant Washington, DC
01/2014 - 03/2016
Provided high-level administrative support to the Chairman and board of directors, including travel arrangements and scheduling.
Managed scheduling for faculty, residents, and students, ensuring smooth operational flow.
Developed a database for tracking alumni communications, enhancing departmental outreach efforts.
Processed financial documents using QuickBooks Pro, ensuring accuracy in accounts receivable and reimbursements.
Senior Office Assistant
01/2010 - 01/2014
Assisted in the medical billing department, ensuring efficient patient registration processes.
Coordinated scheduling for diverse patient procedures and managed special accommodation requests.
Maintained patient files in a standardized system, ensuring effective records management and retrieval.
Billing and Coding Assistant
01/2009 - 01/2010
Supported billing operations, including claims processing and insurance verification.
Assisted staff in processing referrals, appeals, and resubmissions.
Performed claims reimbursement and billing (patients and insurance companies).
Maintained spreadsheets with patient information.
EDUCATION
Bachelor of Science in Developmental Psychology
Liberty University, Lynchburg, VA
Expected Graduation: 2025
Studied Healthcare Administration
Everest College, McLean, VA
Graduated: 2010
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
QuickBooks
Touch Works
Coding and Billing Software
EPIC Software
REFERENCES
Available upon request.
Contact this candidate