Community Manager Property
Resume:
Angel Dugan
West Columbia, SC *****
************@*****.***
Leverage my extensive experience and expertise to effectively manage and maximize the success of property owners. Dedicated to implementing strategic plans, ensuring regulatory compliance, and delivering exceptional service as a representative of property owners. With a proven track record of achieving operational excellence and optimizing property performance, I am committed to driving profitability and enhancing the value of all properties under my direction. Authorized to work in the US for any employer
Work Experience
Community Manager
West Shore LLC-Columbia, SC
Present
Community Manager
West Shore LLC
Resman
Lead, manage, direct and develop assigned communities' management, leasing and maintenance teams Serve as hiring manager and participated in interviews and hiring decisions, oversee direct team's performance management and employee development in accordance to company best practices and brand standards
Oversee marketing, leasing campaigns and renewal programs as directed by company standards Manage the customer experience and ensure community met company standard Oversee property and resident files, general leasing and renewal activities, and rent collection Oversee the development of property operating budgets and strategic planning Ensure community operated within approved budgets and executed on defined strategies Review weekly operating reports and financial statements to ensure financial performance goals and company standards were attained
Ensure property maintenance met company quality standards at all times Oversee daily operations of the community and ensured that grounds, maintenance, and property remained in superior condition
Ensure team completion of work in accordance to all required compliance standards and applicable regulations
Plan and conduct team meetings and trainings on an as needed basis Manage Capital Improvement projects as needed
Area Property Manager
TruBild Management, LLC-Midlands, SC
March 2024 to July 2024
Approve all Residential Lease Contracts, ensuring all documents are signed/counter-signed, and lease verbiage is consistent with Federal and State Fair Housing Legislation. Code and approve all invoices through AvidXchange. Coordinate with vendors and contractors to solicit proposals for needed projects.Utilize standard and advanced marketing techniques to achieve 100% Community Occupancy across all properties within portfolio.
Generate, update and manage daily, weekly, monthly, quarterly and annual reports. Consistently enforce community and company policies, issue violations for noncompliance, and work with residents to mitigate issued violations.
File evictions and court documents, attend court appearances, legally represent ownership of all properties in each Magistrate court to ensure the best overall legal decisions for owners. Consistently work to minimize ownership liability risks within properties by regularly completing community and unit inspections, identifying and anticipating any possible deficiencies, ensuring all deficiencies are remedied as soon as realistically possible, and preventing possibility for future risk. Generate move out inspection reports and submit write offs for collections when applicable. Property Manager
Rookwood Properties-Columbia, SC
July 2022 to March 2024
Rent Manager
Generate and counter-sign lease documents and applicable addenda. Schedule and conduct appointments of tours, move in/ move out inspections, lease signing appointments, and walk through inspections.
Recruit office and maintenance staff and provide adequate training and onboarding to ensure success in their roles.
Execute administrative duties and legal responsibilities on behalf of property owners in magistrate court. Implement marketing and community networking strategies to maintain 100% occupancy income. Manage reports, generate notices, and file notices with local magistrate court. Manage and review financial account ledgers, identify and amend discrepancies of charges, credits, unapplied concessions and outstanding balances on accounts. Establish and implement rental rate increases and enforce collection procedures consistent with established policy and state legal procedures.
Generate move out inspection reports and submit write offs for collection. Review monthly operating statements and compare with annual budget and implement plans of action to optimize site profitability; increase income and decrease expenses. Oversee new construction project of complete interior, exterior and clubhouse renovation. Coordinate daily activities of service department to ensure proper response to service requests, preparation of market ready vacancies and overall quality of the community’s appearance. Perform and document interior and exterior physical inspections. Coordinate with construction department, crews, contractors, and city inspectors pertaining to interior, exterior and clubhouse renovations.
Office Manager
Jordan River Moving & Storage-Columbia, SC
January 2022 to July 2022
QuickBooks, Microsoft Office
Work with prospective customers to identify moving & storage needs. Create and manage daily schedules for local, long distance, military, and international moves. Direct and supervise a team of up to 23 material handlers, dispatch department personnel, and incoming and outgoing drivers hauling freight.
Analyze and optimize operations including bookkeeping, payroll, supplies, and other clerical and H.R services.
Manage invoices from vendors to assist the accounting department and ensure timely payment to vendors.
Senior Leasing Specialist
Balfour Beatty Investments, LLC-Columbia, SC
June 2021 to January 2022
Yardi Voyager
Work with active-duty US Military members to identify housing needs and preferences. Screen and approve qualified applicants in accordance with company policy and Fair Housing regulations and local laws.
Generate Lease documents and associated move-in documentation. Monitor and manage the prospective resident waitlist. Prepare property model and vacant- ready units for daily showings, including opening/closing model units and amenities, walking the marketing path, and ensuring the overall appearance of the property and model are presentable and welcoming.
Conduct pre-move-in home inspections to ensure units are ready for occupancy, as well as move-out inspections, C.M and B.O.M inspections.
Manage the new resident move-in process to ensure a smooth transition into the community. Senior Leasing Specialist
Solomon Realty Advisors-Halfmoon, NY
August 2019 to April 2021
Yardi
Oversee team of 4 Leasing Specialists and assist with all aspects of the leasing and marketing process of 998 units.
Schedule and conduct tour appointments.
Coordinate and execute lease signing appointments and move-in inspections with new residents. Provide adequate training and completion of onboarding processes to ensure successful onboarding for new hires.
Attend court hearings, provide testimony, and coordinate with legal counsel for eviction and legal court appearances on behalf of the property, to ensure the best possible legal outcome for the property. Implement marketing and community networking strategies to increase property exposure, profitability, and traffic.
Keep logs of, and submit daily, weekly, and monthly traffic reports. Property Manager
Primerty Holdings, LLC-Troy, NY
September 2012 to May 2019
Rent Manager
Management of 185 multi-family, single-family, student and commercial rental properties located across 5 counties.
Manage and update listings on the NYSMLS platform. Schedule and conduct tours and group showings with prospective tenants. Maintain a high level of communication with building owners, always acting in the best interests of the owner while adhering to NY state and Federal fair housing regulations. Coordinate with Maintenance staff, vendors, real estate agents, brokers, social services organizations, city code enforcement and animal control agencies. Generate lease documents and execute lease signing appointments. Manage resident files.
Generate legal notices and documentation.
Deliver legal notices to delinquent tenants.
Schedule, attend, and document unit inspections with city and local housing and code enforcement agencies as needed.
Arrange for maintenance, upkeep and repairs including renovations of properties. Work with utility companies to arrange for transfer of services on behalf of building owners. Education
ASSOCIATE OF SCIENCE in BUSINESS ADMINISTRATION
BRYANT & STRATTON COLLEGE - Albany, NY
REGENTS DIPLOMA
COLONIE CENTRAL HIGH SCHOOL - Albany, NY
Skills
• Team Building
• Project Management
• Accounting
• Operations Management
• Payroll Processing
• Coaching
• Multifamily Property Construction
• Conflict Management
• Property Inspections
• Marketing, Social Media Marketing
• Legal Compliance
• Budgeting
• Coaching
• Leasing
• Onboarding
• Evictions
• Tenant Retention
• Leadership
• Capital Expense Budgeting, Planning and Implementation
• Lead Generation
• Sales
• Marketing
• Corrective and Preventative Action (CAPA)
• Yardi
• Human Resources
• Property Leasing
• Project Coordination
• Fair Housing Regulations
• Negotiation
• Account Management
• Accounts Payable
• Property Management
• Office Management
• Team development
• Team management
• Strategic Planning
• Analysis skills
• Communication skills
• Conflict management
Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
SC Property Manager in Charge
May 2023 to June 2028
Assessments
Working with MS Word documents — Proficient
December 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Recruiting — Proficient
May 2024
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Social media — Proficient
October 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Marketing — Proficient
April 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Business math — Proficient
December 2021
Using basic math to solve problems in a business context Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Basic maintenance and repair — Proficient
October 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative support professional fit — Proficient November 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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