Customer Service Technical Support

Daemireal Taylor

Eatonton, GA

**************@*****.***

+1-470-***-****

• communication skills

• customer service

• food service

• cash handling

• cashier

• teamwork

• food preparation experience

• food handling experience

• sales experience

• retail experience

• food safety experience

• restaurant experience

• serving experience

• fashion retail

• guest services

• billing

• remote work

• outbound calls

• Microsoft Word

• Microsoft Office

• Excell

• reinstatements

• administrative

• auto dialer

• outbound calling

• inbound calling

• health insurance

• technical support

• setting appointments

• typing

Willing to relocate to: Decatur, GA - Stone Mountain, GA - Lithonia, GA Authorized to work in the US for any employer

Work Experience

Lead Teacher

Kidz Choice Academy-Lilburn, GA

January 2024 to April 2024

• establish positive relationships with parents by engaging them in their child’s education

• followed licensing guidelines and company standards to optimize daily care of children

• organized and used variety of teaching techniques, maximizing individual and group learning

• created and maintained a positive learning environment for all students, including those with special needs

Health Insurance Agent

TTEC-Duluth, GA

July 2022 to October 2023

• processed paperwork related to policy changes, cancellations, claims payments, and new enrollments accurately and efficiently

• provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information

• assisted customers in understanding their health insurance policies and options, providing professional advice tailored to individual needs

• maintained up-to-date knowledge of the health insurance industry, including applicable laws and regulation

Remote Member Services Representative

Chime Solutions-Morrow, GA

May 2021 to May 2022

• handled sensitive and confidential information with discretion to maintain department security

• processed member applications, updated accounts, and maintained records

• answered inquiries and provided information to members regarding services and products

• navigated multiple computer systems and applications and utilized search tools to find information Remote Technical Support Representative

Continuum Global Solutions-Dallas, TX

June 2021 to January 2022

• provided technical support for customers via phone, email, and chat; responded to customer inquiries promptly and professionally

• utilized troubleshooting techniques to identify, analyze, and resolve customer issues quickly

• handled customer complaints and escalated issues according to procedures

• diagnosed issues through process of elimination by asking probing questions Warehouse Worker

Marshalls-Decatur, GA

June 2020 to April 2021

• pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping

• packed orders in accordance with customer specifications

• maintained facility equipment and materials in neat, clean, and orderly fashion

• monitored incoming and outgoing shipments for accuracy

• checked products for accuracy against paperwork, damage, or signs of infestation PCA Personal Care Assistant

Personal-Touch Home Care-Minneapolis, MN

May 2019 to March 2020

• provided assistance with daily living activities, including bathing, dressing, and grooming

• assisted residents in activities of daily living to maintain health and dignity

• responded to resident dining needs and assisted with feeding

• assisted in maintaining a clean, safe environment by following infection control policies and procedures

• helped clients with daily tasks, such as laundry, housekeeping, and shopping

• monitored vital signs such as temperature, pulse rate, respiration rate, weight

• reported health changes and provided proper documentation to appropriate staff Lead Cashier

Burlington Stores-Saint Louis Park, MN

May 2018 to March 2019

• balanced cash drawer and performed daily audit procedures

• delivered quick, professional, and friendly check-out experience to customers

• handled large amounts of money and supported accuracy of financial transactions

• refunded customers and returned items for product issues

• verified customer identification for age-restricted items Wendy's Crew Member/Cashier

Wendy's (Saren Restaurants, Inc.)-Minneapolis, MN

July 2017 to April 2018

• performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies

• maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles

• delivered quick, professional, and friendly check-out experience to customers

• resolved customer issues promptly by communicating effectively with customers to identify needs and solutions

Cashier Assistant

Burger King-Brooklyn Center, MN

February 2017 to June 2017

• assisted with opening and closing procedures

• maintained accuracy of all transactions by properly handling cash, checks, and credit cards

• developed strong customer service skills by assisting customers with their purchases

• maintained a clean work area to ensure compliance with health standards Education

GED

Technical College System of Georgia - Atlanta, GA

January 2023 to January 2023

Skills

• Communications (10+ years)

• Customer Service (3 years)

• Food Service (3 years)

• Cash Handling (3 years)

• Cashier (3 years)

• Teamwork (10+ years)

• Food Preparation Experience (3 years)

• Food Handling (3 years)

• Food Safety Experience (3 years)

• Sales Experience (3 years)

• Retail Sales (3 years)

• Restaurant Experience (3 years)

• Serving Experience (3 years)

• Fashion Retail (1 year)

• Guest Services (3 years)

• Hospitality Experience (3 years)

• Heavy Lifting (3 years)

• Front Desk (3 years)

• Cleaning Experience (3 years)

• Sanitation (3 years)

• Active Listening (10+ years)

• Adaptability (10+ years)

• Attention to Detail (5 years)

• Collaboration (5 years)

• Conflict Resolution (5 years)

• Critical Thinking (10+ years)

• Decision Making (10+ years)

• Flexibility (5 years)

• Handling Pressure (10+ years)

• Initiative (5 years)

• Leadership Experience (5 years)

• Marketing (5 years)

• Motivation Skills (5 years)

• Multi Tasking (10+ years)

• Negotiation (5 years)

• Organizational Skills (10+ years)

• Patience Skills (10+ years)

• People Skills (5 years)

• Problem Resolution (5 years)

• Responsibility (10+ years)

• Social Skills (10+ years)

• Social Listening (5 years)

• Self Confidence (10+ years)

• Time Management (10+ years)

• Customer support (5 years)

• Technical Support (1 year)

• Salesforce (5 years)

• Troubleshooting (1 year)

• Cooking (10+ years)

• Merchandising (5 years)

• Windows

• CRM software

Certifications and Licenses

Driver's License

State Tested Nursing Assistant

Certified Property Manager

Certified Apartment Manager

CMCA

Child Development Associate Certification

Food Handler Certification

Teaching Certification

Certified Medication Aide

BLS Certification

Certified Medical Assistant

LPN

LVN

RN License

Guard Card

Armed Security License

Class D Security

ACLS Certification

PALS Certification

Compact State Nurse License

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