Customer Service Front Office

Location:

Los Angeles, CA

Salary:

5000

Posted:

October 09, 2024

Contact this candidate

Resume:

KHAN MUHAMMAD ADEEL ZAHID

Trainee Host Manager/ Trainee Shift Manager/ Exam Invigilator and

Administrations

+86-185******** **********@*****.***

https://www.linkedin.com/in/adeel-zahid-6b548813b? utm_source=share&utm_campaign=share_via&utm_content=profil e&utm_medium=ios_app

Fengtai District

SUMMARY

I am a hospitality professional with experience in various roles, including invigilator at the British Council, trainee shift manager at Mattanys, the lead server at PF Changs, management trainee at Mezan Tea, and front office receptionist at Envoy Continental Hotel. Through these experiences, I have gained a solid foundation in customer service, team management, and problem-solving.My ultimate career goal is to become a hospitality specialist, and I am constantly seeking opportunities to learn and grow in this field. I am passionate about providing excellent service and creating memorable experiences for guests, and I am committed to delivering high-quality results in everything I do.In addition to my professional experience, I value honesty, integrity, and teamwork. These values are essential to building solid relationships with colleagues, clients, and customers.Outside of work, I enjoy exploring new cuisines, traveling, and learning about different cultures. These interests make my passion for the hospitality industry and drive me to improve my skills and knowledge continuously.

EXPERIENCE

Host Trainee Manager 07/2024 - Present

达西雅俄式餐厅 Fengtai District, Beijing,

China

Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.

Responsible for providing professional, attentive service, with a personable approach. Attends all food and wine tastings and is expected to have full menu knowledge. Greets guests, creates a welcoming dining environment, presents menus, and explains daily specials to guests.

Works as a team to seamlessly execute all special events and theme dinners and lunches. Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest, consequently exceeding our guest service scores. Responds to guest issues promptly and in a courteous manner. Makes decisions for service recovery and follows up with guest and manager to ensure complete satisfaction. Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.

Maintains a calm demeanor during periods of high volume or unusual events and sets the pace for an enjoyable dining experience.

Anticipates guests’ needs by constantly evaluating environment and guests for cues. Communicates information to chefs and wine stewards so that the team can respond as necessary to create the most efficient service possible. Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Promotes other specialty restaurants, special events and meets revenue targets. Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.

Maintains a clean and organized workspace at all times. Is responsible for pre-shift set up.

Maintains regular and consistent attendance and punctuality. Follows health, safety and sanitation guidelines in the workplace and for all products. Carries out any other duties and responsibilities as assigned. LANGUAGES

Chinese,English,Urdu,Pash

Advanced

Pashto Advanced

Urdu Advanced

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EXPERIENCE

Exam Invigilator 02/2023 - 08/2024

British Council Pakistan

Company Description

Exam Room Setup: Arranging and preparing the exam room before the candidates arrive. This involves setting up the desks, chairs, examination materials, and any necessary equipment.

Candidate Registration: Checking candidates' identification documents, verifying their identities, and ensuring they are registered for the correct examination. This may involve checking their exam admission tickets or confirming their details on a registration list. Rules and Procedures: Briefing candidates on the exam rules and procedures, ensuring they understand what is expected of them during the examination. This includes explaining regulations regarding mobile phones, personal belongings, and behavior during the test.

Test Distribution: Distributing exam materials to the candidates, such as question papers, answer booklets, or computer login details. Ensuring that each candidate receives the correct test materials.

Monitoring: Vigilantly supervising the examination room to prevent cheating or any form of misconduct. This includes actively observing candidates, ensuring they are following the exam rules, and intervening if necessary.

Accommodations: Providing necessary support or accommodations to candidates with special needs or disabilities, as specified by the examination board's guidelines. Timekeeping: Accurately keeping track of the time allocated for each section or task of the examination. Announcing the remaining time to the candidates at regular intervals. Troubleshooting: Resolving any technical issues or disruptions that may occur during the examination, such as malfunctioning computers or power outages. Confidentiality and Security: Ensuring the confidentiality and security of the examination materials before, during, and after the test. Collecting and securely storing completed answer booklets or other exam materials.

Report Writing: Writing reports on any incidents, irregularities, or breaches of exam regulations that occur during the examination.

Trainee Shift Manager 06/2020 - 02/2023

MATTANYS Islāmābād, Pakistan

I was responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.

Delegate tasks to restaurant staff and supervise their performance. Maintain a fully-stocked inventory and order food supplies, as needed. Manage dining reservations.

Arrange to have shifts covered (e.g. when employees take time off). Help staff resolve on-the-job challenges.

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EXPERIENCE

Lead Server 12/2021 - 06/2022

PF Chang's Pakistan Islāmābād, Pakistan

Lead server at PF Chang's is a front-of-house position that is responsible for managing the dining experience for guests. The lead server acts as a liaison between the kitchen and the dining room, ensuring that food is prepared correctly and delivered promptly. In addition, the lead server must possess excellent communication and interpersonal skills to build relationships with customers and fellow team members. Overall, a lead server at PF Chang's must possess a combination of technical and soft skills to provide a high level of service to customers while leading and supporting their team. Customer service: The lead server must be able to greet customers, take their orders, and answer any questions they may have. They must be friendly, approachable, and able to anticipate customers' needs.

Leadership: The lead server is responsible for managing and delegating tasks to the other servers, ensuring that all duties are completed efficiently and effectively. Menu knowledge: The lead server must have an in-depth understanding of the menu, including ingredients, preparation methods, allergens protocols, and dietary restrictions. Communication: The lead server must have excellent communication skills and be able to communicate effectively with both customers and team members. Time management: The lead server must be able to multitask and manage their time effectively, ensuring that food is prepared and delivered promptly. Upselling: The lead server must be able to identify opportunities to upsell menu items, increasing revenue for the restaurant.

MTO(Internee) 08/2020 - 06/2021

Mezan Tea (Pvt) Ltd Islamabad,Pakistan

Experience in the FMCG industry and the skills or below as working as an MTO(Internee) Good Business Knowledge

Practice About Market Trends

Consumer Trends

Competitive Environment

Presentation Skills

Leadership Skills

Interpersonal Skills

Problem-solving Skills

Organizational Skills

Answered emails and confirmed meetings with clients, and input customers' data into company systems—Organized workflow and appointment by reading and routing correspondence, and collecting customer information. I'd like for you to plan the shifts and appointments of employees and patients. Organize company and employee data through timesheets. Front Office Receptionist 03/2016 - 09/2016

Envoy Continental Hotel Islamabad,Pakistan

Greeting and welcoming guests and giving them a positive first impression of the organization. I have a further understanding of the hotel operation system and the position of my role in the hotel.

Directing guests and answering their questions.

Notifying other workers of visitor arrival.

Coordinating guest Service.

Handling in-house communication through PBX.

EDUCATION

Master of Business Administration - MBA, Business

Administration and Management, General

09/2023 - 09/2025

Beijing Institute of Graphic Communication

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EDUCATION

Bachelor's degree, Business Administration and

Management, General

09/2016 - 07/2020

Beijing Technology and Business University

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