Case Manager Customer Relations

PB

PAMELA BORSKEY

**********@*****.*** 225-***-**** Gonzales, LA 70737

Efficient Closing Specialist offering many years of hands-on experience facilitating closings and disbursements for governmental project funding. Proficient in gathering closing documentation, reviewing loans for accuracy and interfacing with external and internal clients. Responsive and friendly professional proficient in the Diaster Recovery and Customer Relations. Excellent multitasking, time management and organizational skills. Collateral Value Checks

Contract Closeouts

Familiarity with Government Standards

Digital Applications

Customer Communication and Conflict Resolution

Settlement Statements

Personal Reference Verification

Customer Accounts Management

Closing Documentation

Federal Statutes Compliance

HGI ENTERPRISES

PUBLIC ASSISTANT CLOSE OUT

SPECIALIST

02/2022 - 06/2023

Assisting the state of Louisiana with PA closeout

Reconciling final claims on behalf of the applicant within the guidelines of the state of Louisiana

Creating RRF packets including the invoices and proof of payment. Insuring that the applicant has followed rules and regulations of the Robert T. Stafford Act in accordance with FEMA regulations and protocol. Review all contracts and procurements to insure they are within Federal and FEMA guidelines.

Process PWs to make sure that all work is approved within the scope of work.

Request outstanding documents needed to complete the process from the applicant and proceed within the process.

HUB Enterprises Inc.

Contact Tracer

07/2020 - 12/2021

Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

Helped vulnerable individuals navigate complex healthcare system. Targeted specific community groups with wellness and disease management information.

Developed and implemented opportunities to educate community residents concerning symptoms, infectious periods and treatments. FLUOR/TRS

TAC Coordinator

02/2019 - 04/2019

Gathered and organized materials to support operations. Received and responded to customer requests via letters, emails, and telephone calls

Entered data, generated reports and produced tracking documents. Assist FEMA and TAC management with administration and staffing responsibilities

Develop and maintain work performance, lodging, and daily tracking Summary

Skills

Experience

spreadsheets

Monitor, maintain and submit time sheets, hour caps and overtime reports RESTORE LA/PLEXOS GROUP

Case Manager

01/2018 - 04/2018

Review files to determine eligibility for program funding Worked closely with homeowners in obtaining required documents (i.e insurance, utilities, etc)

Prepared files for second phase processing (grant petition, closing and management)

Maintained line of communication with homeowners concerning the status of their file and provided resolutions to any obstacles and conflicts that may arise

THE ROAD HOME

PROGRAM/HAMMERMAN & GAINER

Case Manager/Assistant Team Leader

06/2010 - 01/2018

Conducted monthly and quarterly audits to insure all files retained documents required for the program (initial applications, proof of homeownership, power of attorney's, insurance verification, etc.) Maintained a spreadsheet and submitted reports to OCD on audit findings. Notified and worked with all Case Managers in document recovery of missed files.

Fulfilled all subpoena request and tracked receipt and mail out of request. Annually purged Ineligible files and packaged them for our storage facility.

Performed all duties required by state regulations. HOPE BIBLE INSTITUTE Baton Rouge, LA

Master of Arts in Religious Studies

05/2019

HOPE BIBLE INSTITUTE Baton Rouge, LA

Bachelor of Arts in Theology

04/2016

Education and Training

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