Customer Service Administrative Assistant

BOLAJI JUMMAI AUGUSTINA

Gbagada, Lagos State 070********, 070******** ******.******@*****.***

PROFESSIONAL SUMMARY

A dedicated Executive Administrative Assistant with 5 years of proven experience supporting businesses, senior level executives and managing teams. Meets deadlines and works with a high level of professionalism, adaptability, and confidentiality. I am result driven, customer oriented, reliable and highly productive. SKILLS AND CORE COMPETENCIES

• People Management

• Prioritizing

• Planning & Organizing

• Inventory Management

• Operational and service delivery

• Both Excellent written and verbal skills

• Flexible

• Customer Service oriented

• Relationship Builder

• Logistics

• Problem Assessment

• Attention to details and accuracy

WORK EXPERIENCE

FRONT DESK OFFICER CITIBANK NIGERIA May 2023

• Welcome clients and visitors with a friendly and professional demeanour.

• Maintain relationships with clients by providing support, information and guidance.

• Assist customers with general inquiries and direct them to the appropriate banking personnel.

• Answer and direct incoming calls promptly and professionally.

• Provide information to callers or route calls to the appropriate staff.

• Work closely with other departments to ensure seamless customer service. ADMIN/CUSTOMER SERVICE EXECUTIVE SOUVENOR BANK Sept 2022 - May 2023

• Maintain relationships with clients by providing support, information and guidance.

• Ensure smooth day to day business activities

• Manage Social media page and manage enquiries

• Manage orders and stocks

• Provide end to end communication with delivery partners

• Ensure prompt customer satisfaction.

RELATIONSHIP OFFICER(NYSC) BESTBRIDGE INVESTMENT LTD Apr 2019 – Mar 2020

• Maintain relationships with clients by providing support, information and guidance

• Assist with the development of BestBridge BDC Sales Plans

• Contribute to the achievement of financial targets via sales of BestBridge BDC products and services

• Participate in Sales campaigns and effective delivery of all organizational programs that promotes BestBridge BDC visibility and client base expansion

• Serve as direct access between clients and FX Operation unit regularly

• Converting potential clients into clients

• Maintain weekly customer acquisition rate and the cost of customer acquisition

• Ensure customer satisfaction and retention rate

CONTENT MANAGER CASTLE MAGAZINE June 2017 – Oct 2017

• Prepare, compile and sort documents for entry on the company website.

• Check company magazine and agent entries for accuracy.

• Verify data and correct data where necessary.

• Obtain further information for incomplete documents from advertisers.

• Update data and delete unnecessary files from the company website.

• Enter data from company magazine into computer database.

• Transcribe information into required electronic format.

• Scan documents into document managements systems/database.

• Check completed work for accuracy & stored completed documents in designated locations.

• Maintain records of activities and tasks.

OFFICE ASSISTANT DIVCON STUDIOS Oct 2011 – Nov 2013

• Handling incoming calls and other communications

• Managing filing system & Recording information as needed

• Greeting clients and visitors as needed

• Updating paperwork, maintaining documents and word processing

• Organize and maintain office common areas

• Performing general office clerk duties and errands

• Organizing travel by booking accommodations and reservations needed as required

• Coordinating events as necessary

• Maintaining supply inventory & office equipment as needed

• Aiding with client reception as needed.

EDUCATION

Estam University, Cotonou (ecole superieur de mgt), B.sc Economics 2018 Bola Olat Private College, Bariga, Lagos State – Senior School Leaving Certificate 2011 Federal Government College, Nasarawa State – Junior School Leaving Certificate 2008 Model Primary School, Odogbolu, Ogun State – Primary School Leaving Certificate 2005 Bishop Crowder Memorial Primary School, Bariga, Lagos State 2002 REFEREES

Available on request

Contact this candidate