Customer Service Power Bi

General Business - Tenneco Confidential

CHIMANLAL. R. CHAUDHARI

Mayur Society, Flat No: 5, Vivek Nagar, Akurdi

*********.***********@*****.***

PUNE – 411035

Cell: 976-***-****

Career Statement: Trust worthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in meeting deadlines, able to multi-task effectively.

Software Skills:

Three-year Software Engg. Diploma (EACCP) FROM APTECH LTD PIMPRI CENTER. EMPLOYMENT HISTORY

Tenneco Automotive India Pvt. Ltd

(Purchasing Shared Service Centre)

From: 1st June 2018 to till date

Job Profile: Senior Finance Analyst

Skill Summary

Working on SAP ERP, SAP HANA, Azure, Power BI, SharePoint

Training to users globally on various software’s & tools specially with region (EU, CN,SA, NA

& IN)

Able to adopt new environment quickly.

Able to manage multiple tasks

Self-motived with smart working and creative person

Good interpersonal skills

Ability to give the best result in pressure situations

Good knowledge of MS Office & Advance Excel

KEY RESPONSIBILITIES HANDLED:

Creates and delivers operational reports based on functional designs tools either in an automated or manual way or using templates.

Supports Global Service Management Centre goals by ensuring the quality of delivery of the reporting services from the Centre of Excellence

Assist in training team for new processes and tool functionality with presentations.

Take a lead in analysing, executing, and responding to information requests from end users.

Generating reports, charts, and tables on financial information also run existing reports and deliver to clients.

Prepare accurate, timely and monthly reporting to various clients.

Striving for continuous process improvements

Performed the high-quality analysis on financial data and global reports.

Using SAP (ERP) for validations or amendment of client database

Quick learner with aptitude for various systems and processes. General Business - Tenneco Confidential

Providing Support to supplier development team (Certification uploading, Exchange Letter type regarding quality)

Activities using Powerstering Tool: (Upland Software)

Upland Software Inc provides cloud-based enterprise work management software. Offers software applications that enable organizations to plan, manage and execute projects and work.

Centralize data from disparate sources to visualize real-time performance metrics related to resources, financials, and project progress.

Forecast, plan, and track all project-related costs including financials and actual real dollar savings.

Planning of Actual & Future Forecasting about projects

Entering the new projects in to Powerstering system

Checking & validating the approval cycle for each project.

Validating the fields in like Project Owner, projects, Managers, Directors, Executive Directors, VP and updating financial figures requested by client.

Downloading the various types of financial reports from Powerstering validate them as per the client requirement send them across globally to our clients for reporting purpose.

Creating various types of dashboards depending on financial as per the client requirements. InfoTech Software & Systems (P) Ltd: (Baner)

23rd Nov 2017 to 31st May 2018

Job Profile: Senior Project Executive

Interacting with Clients & Vendors for resolving queries related project

Processing the Purchase Order

Handling and follow up of supplier invoices ensuring payment on time.

Solving the clients queries via phone and email & ensuring providing best support to customer

Providing the best and quality services to clients Own Business:

From 5TH March 2015 to 25 OCT 2017

International Project (Data Validation) (Work from home) 1 Working on Healthcare form submission

2 Data Validation (Customer details updating on system) 3 Correcting invoices, Vendor details update

4 Vendor Bank details updating, Vendor Payment updating. 5 Quality checking

6 Interaction with clients for daily updates through email and chat General Business - Tenneco Confidential

Company: Searce Logistics and Analytics LLP: (Hinjewadi) International KPO Job Profile: Senior Process Associate (Back-End Operations International) (KPO) From 5TH March 2014 to 30th Dec 2014

KEY RESPONSIBILITIES HANDLED:

Auditing the all transitions related to payments and invoices process in moth

Ensure that we receive timely payments from our customers as per the schedule.

Provide all the necessary backup documents needed for the process.

Communicating with the international clients for urgent queries through email

Preparing daily reports and send to the client daily basic ( Through Oracle system) Company: Syntel Ltd: International KPO (Talwade IT Park) Job Profile: Senior Process Associate (International Back Office) (KPO) From: 3rd April 2013 to 5th Nov 2013

Process: Bank Reconciliation (Reconcile the invoices) 1 Processing the vendor invoices

2 Daily reports to banks

3 Ensure the payment made to correct client.

4 Updating the clients database (Address, Name, bank details) 5 Responding to all international client queries relating to invoices PERSONALITY TRAITS:

Strong motivational skills

Remarkable analytical, logical skills

Quick Learner and a Good Listener

Enthusiastic to learn new processes.

General Business - Tenneco Confidential

Company: Xansa India Ltd now taken over by ( STERIA INDIA LTD ) 3rd Oct 2006 – 31st Oct 2012

Job Profile: Senior Process Associate (Back Office International) (BPO) Accounts Payable ( 1-oct 2008 to 31st Oct 2012 )

1. Working for A/C Payable Process (Processing Invoices) For NHS SBS Client as Senior Process Executive. Using Oracle Apps Software 2. Interacting with UK Clients for resolving invoice queries 3. Interacting with clients for their queries and conduct monthly client calls for improving services and giving team feedback accordingly.

Checking the vendor invoices.

Ensuring the invoices are processed in oracle.

Handling and follow up of supplier invoices ensuring payment on time. Responding to all queries relating to vendor invoices Meet Month End Deadlines

Preparing daily reports with accuracy & timeliness for the Clients. CSE Team (Client Service Centre)

1 Interacting with UK Clients and resolving their problems via email or by VC 2 Providing the best and quality services to clients. 3 Using VQSM tool resolve the client queries.

4 Increasing the customer satisfaction level for more business. The Team was awarded STAR team award across the teams all over India. Consistent performance with regards to accuracy and productivity. 2. A2R (Accounting To Reporting) Team which mainly deals into the following three mail boxes-: 1 Management reporting

2 Portal

3 GL Request

Management reporting deals into Setup of Cost centre, Amendment and Hierarchy Changes. Auctioning the request, which comes in as an Email from the authorised signatory, and processing it with an 1 day of SLA as agreed.

Portal is an Reporting tool where in our work involves Creating users, giving them the required access and amendment or deletion of the users, so that the users can view the reports and analyse the deviation between actuals and Budgets. Our main area it to achieve the TAT i.e one day, and communicating to the clients about the same

General Business - Tenneco Confidential

Process

3. Accounts Receivables – Debt Management Team.

To raise credit memos manually. A Credit Memo is raised when the invoice is incorrect due to the incorrect amount or some other dispute with the customer. To raise credit memos through notification. This procedure is used whenever a credit note cannot be produced automatically by the system and needs to be issued.

* Statement Runs: process is to print the copies of statements, showing the outstanding balance amount till date and arrange the dispatch of statements. The Team was awarded STAR team award across the teams all over India.

** Consistent performance with regards to accuracy and productivity. 4. Account Receivable Team –

Setup and Maintenance: Manage customer account.

Validating the customer addresses and class, removing the credit holds and checks in order that the invoice reaches the customer promptly. Also ensuring that duplicate accounts are not created for the same customer.

Process

5. Vat & Tax: Work profile here includes allocating correct Tax Codes to the invoices and validating the same. Once invoices are validated invoices are forwarded for payment Previous Experience

Company : IBM DAKSH Pvt Ltd (May’06 to Oct’06)

Job Profile : Customer Care Executive

Process : Mumbai Prepaid ( Airtel )

Company : Agogue Technologies Pvt Ltd (Jan’05 to Dec’05) Designation : Back office Executive

Job Profile : Downloading / Uploading Data, Quality checking

Company : S.P Clearing and Shipping PVT LTD (Jan’01 to Mar’03) Designation : Customer Care Executive

Job Profile : Coordinating with import / export department of the existing companies for new openings. Coordinating the shipping Lines & Air lines (International) or the freight rates.

General Business - Tenneco Confidential

Personal: EDUCATIONAL QUALIFICATIONS

Bachelor of Commerce (BCom) from: All India Council Education Of India (Pune)

(Govt Authorized)

Higher Secondary (HSc) from. : Fattachand Jain Collage, Chichwad Schooling from: : Mahalasakant Vidyalaya, Akurdi

Date of Birth : 23rd OCTOBER 1980.

Marital Status : Married.

Hobby : Listening to soft music

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