Customer Service Medical Billing
Resume:
McKenzie Arthur-Bentley
Compassionate, meticulous, hard-working female with a bubbly personality looking for her work family
Columbia Falls, MT 59912
**********@*****.***
I'm a hard-working, detail oriented individual. I have worked in management and accounting in the restaurant/medical/ convenience store business. I have an associates degree in science in medical billing and coding. I have excellent customer service skills with people. I am looking for a career that can utilize my assets for their company.
Authorized to work in the US for any employer
Work Experience
Doordash Driver
DoorDash-Fort Collins, CO
June 2021 to Present
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Bank Teller
First Interstate Bank-Whitefish, MT
January 2024 to August 2024
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
Cashier/Stocker
Mikes Conoco-Columbia Falls, MT
July 2023 to October 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Cashier/Customer Service
Town Pump-Columbia Falls, MT
April 2023 to July 2023
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Responded promptly to customer inquiries regarding product availability or location within the store
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Resolved customer complaints regarding pricing errors or product availability with professionalism Assistant General Manager
Qdoba-Duluth, MN
April 2022 to September 2022
• Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
• Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
• Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
• Led cross-functional teams in executing special projects or initiatives aimed at improving operational efficiency or customer satisfaction
• Ensured compliance with company policies, procedures, and regulatory requirements across all departments
• Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
• Mentored junior staff members to enhance their skills and knowledge in the industry Cook/Delivery Driver
STAGELINE PIZZA-Columbia Falls, MT
September 2020 to March 2021
• Prepared and cooked a variety of pizzas, ensuring high quality and consistency in taste
• Maintained cleanliness and organization of the kitchen area, adhering to food safety standards
• Collaborated with other kitchen staff to ensure smooth operations during busy periods
• Operated pizza ovens and other cooking equipment effectively, maintaining optimal temperature levels
• Handled customer inquiries regarding pizza ingredients, dietary restrictions, or special requests
• Implemented portion control measures to minimize ingredient wastage without compromising taste or presentation
Bartender/Server/Cook/ Antique/fireworks sales
Rte 63 Bar and saloon-Springbrook, WI
March 2020 to September 2020
• Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
• Provided exceptional customer service by engaging with patrons, taking orders, and delivering drinks in a timely manner
• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
• Managed cash transactions accurately, handling payments and providing change to customers
• Demonstrated knowledge of different types of beer, wine, spirits, and non-alcoholic beverages to make recommendations based on customer preferences
• Adhered to all safety regulations regarding alcohol consumption and served responsibly according to legal drinking age guidelines
• Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
• Resolved customer complaints or concerns in a professional manner, finding appropriate solutions to ensure customer satisfaction
• Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
• Developed strong relationships with repeat customers through personalized assistance and recommendations
• Served as a subject matter expert on product features, benefits, usage instructions, enabling effective cross-selling opportunities
Office Assistant
KCI inc.-Missoula, MT
October 2018 to November 2019
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
• Coordinated office equipment maintenance and repairs to ensure smooth operations
• Managed office calendar/scheduling conflicts to optimize time management for executives
• Assisted in the implementation of new software systems/tools to improve workflow efficiency
• Cultivated a welcoming environment for visitors/guests by providing assistance and addressing inquiries promptly
Prep Cook/Line Cook
Moose Knuckle BBQ & Grill-Coolin, ID
May 2018 to September 2018
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Followed proper food handling procedures to minimize waste and maintain freshness
• Received inventory deliveries, checked for accuracy, and stored products appropriately
• Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
• Collaborated with other team members to complete prep tasks efficiently during busy periods
• Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
• Assembled ingredients accurately according to specified portion sizes or recipe instructions
• Packed prepared foods into containers for storage or immediate consumption by customers/guests
• Labeled all prepared items with appropriate date labels for easy identification in storage areas
• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
• Informed management promptly about any shortages or discrepancies in supplies
• Operated kitchen equipment safely following established guidelines
• Maintained a positive attitude while working under pressure in a fast-paced environment
• Assisted with inventory management by conducting regular stock checks and reporting any discrepancies
Cafe Manager
3 Mile Cafe-Bonners Ferry, ID
August 2017 to December 2017
• Managed daily operations of a busy cafe, overseeing a team of 30 employees
• Developed and implemented efficient work schedules to ensure adequate staffing levels during peak hours
• Maintained inventory levels by conducting regular stock checks and placing orders with suppliers as needed
• Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper procedures
• Created and updated menu offerings based on customer preferences and market trends
• Provided exceptional customer service, resolving any issues or complaints in a timely manner
• Trained new hires on cafe policies, procedures, and customer service standards
• Conducted performance evaluations for staff members, providing feedback for improvement and recognition of achievements
• Maintained cleanliness and organization of the cafe at all times, ensuring a pleasant dining experience for customers
• Managed vendor relationships, negotiating contracts for supplies at competitive prices while maintaining quality standards
• Collaborated with the kitchen staff to ensure smooth operations between front-of-house and back-of- house teams
• Oversaw cash handling procedures, including opening/closing registers accurately
• Implemented effective training programs that resulted in improved efficiency among staff members
• Developed strong relationships with regular customers through personalized interactions Server/Manager on Duty
4B's Restaurant-Kalispell, MT
August 2016 to March 2017
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
• Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in food preparation, service, and sanitation practices
• Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed
• Monitored customer feedback through surveys or direct interaction to identify areas for improvement in quality of service or menu offerings
• Maintained a clean and organized work environment by enforcing sanitation standards and conducting regular inspections
• Resolved escalated customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
Front Desk Associate
EVERGREEN CLINIC-Kalispell, MT
June 2016 to March 2017
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Maintained accurate records of
• Greeted and checked in patients, ensuring a positive and welcoming experience
• Scheduled appointments for patients, efficiently managing the appointment calendar
• Verified insurance information and collected co-pays, streamlining the billing process
• Maintained patient records and updated electronic medical records system with accuracy and attention to detail
• Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
• Managed patient flow by coordinating with medical staff to ensure timely check-ins and minimize wait times
• Assisted in obtaining necessary authorizations for procedures or referrals from insurance companies
• Handled sensitive patient information with confidentiality and adhered to HIPAA regulations at all times
• Resolved patient concerns or complaints effectively, providing exceptional customer service
• Collaborated with healthcare providers to coordinate follow-up appointments or tests for patients as needed
• Developed strong relationships with local pharmacies to facilitate prescription refills for patients in a timely manner
• Managed incoming/outgoing mail distribution within the clinic
• Coordinated communication between different departments within the clinic
• Ensured waiting area cleanliness by regularly tidying up magazines/books/toys etc
• Served as a liaison between patients/families/visitors/staff members during emergencies
• Achieved high levels of patient satisfaction through effective communication skills
• Demonstrated proficiency in using electronic health record (EHR) systems
• Assisted in the implementation of new office policies and procedures
• Managed patient check-out process, including scheduling follow-up appointments and collecting feedback
Education
Associate in Medical Billing and Coding in Science Ultimate Medical Academy-Clearwater - Clearwater, FL April 2014 to August 2016
High school or equivalent in General
Cedaredge High School - Cedaredge, CO
August 1998 to June 1999
Skills
• Microsoft Office (10+ years)
• Food Prep (5 years)
• Food Service (10+ years)
• Hiring (2 years)
• Scheduling (2 years)
• Organizational Skills (10+ years)
• Excel (10+ years)
• Medical Terminology (10+ years)
• Medical Records (6 years)
• Medical Billing (5 years)
• Management (2 years)
• Kitchen Staff (10+ years)
• Administrative Assistant (7 years)
• Clerical
• Receptionist
• Outlook (10+ years)
• Billing
• Powerpointu (10+ years)
• Microsoft Wordg (10+ years)
• Time Management (10+ years)
• Data Entry (10+ years)
• accounting
• Quickbooks
• Marketing
• Filing
• Call Center (2 years)
• CSR
• Customer Care
• Customer Service
• Customer Support
• Medical Coding
• Restaurant Management
• Insurance Verification (6 years)
• EMR Systems
• Medical Scheduling
• Medical Office Experience
• Microsoft Excel
• Patient Care
• ICD-10
• Accounts Receivable
• Experience Administering Injections
• CPT Coding (6 years)
• ICD-9
• HIPAA
• Medical Receptionist
• Anatomy Knowledge
• Transcription
• Epic
• ICD Coding
• Physiology Knowledge
• Triage
• Quality Assurance
• Phone Etiquette
• Microsoft Powerpoint
• eClinicalWorks
• Computer Operation
• Sales
• Employee orientation
• Front desk
• Multi-line phone systems
• Caregiving
• Typing
• Customer service
• Medical terminology
• Medical records
• Clerical experience
• Medical coding
• HIPAA
• Accounts receivable
• ICD-9
• ICD-10
• Google Docs
• EMR systems
• Front desk
• Bookkeeping
• ICD coding
• Quality control
• Anatomy knowledge
• Office management
• Social media management
• Banking
• Microsoft Office
• Data entry
• Time management
• Accounting software
• Cash handling
• Driving
Certifications and Licenses
driver's license
July 2022 to Present
Montana State driver's license
Food Handler Certification
Assessments
Work style: Reliability — Proficient
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
January 2020
Identifying and resolving common customer issues.
Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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