Supply Chain Quality Assurance

Amit Datta

** ******** ***. ****** ** ***** 209-***-**** *********@*******.***

Profile

Bachelors of e-commerce with substantial experience in supply chain, distribution, safety, and loss prevention. Experienced in warehouse/transportation management systems and employee development. Laser focused on quality assurance, process development & continuous improvement. Highly skilled in project management, and staff recruitment and retention. Proven ability to provide the highest level of corporate services while consistently reducing expenditures. Self-motivated, hardworking, and goal-oriented with a high degree of flexibility, creativity, and commitment. Fully knowledgeable in all aspects of warehousing, six sigma, lean methodologies. Conceptually strong with an innovative, detail-oriented, and analytical approach to the work & processes. Objective

To provide my expertise in Lean Methodologies to a dynamic company with vast Experience in product/process improvements, employee development, employee retention & to add significant value to your business team. Also, to provide my expertise to attain high level of excellence in the company by gaining experience and exposure and help the company grow through my analytical skills, determination, time management & proven techniques. Experience

DISTRIBUTION MANAGER CORT BUSINESS SERVICES MARCH 2015 – PRESENT

· Management of to 3 direct reports and 60 indirect reports, 60K sq ft. facility.

· Management of all aspect’s recruitment, retention, training, safety, security, employee morale/engagement needed at district level.

· Facilitate all corrective actions for processes or creating incidents for accidents and with general underperformance.

· Full management of all warehouse related activities, issues, OSHA compliance.

· Full management of all aspects of the fleet of 17 box trucks (26’) at district level.

· Management of all aspects of dispatching, routing, trucking activity & warehouse pick/pack operation.

· Management and handling all aspects related to delivery at customer property to always deliver exceptional product/service.

· Overall management of all customer service escalations within district from local level to global level.

· Overall management and working relationships with local temporary labor vendors, local logistics vendors & union labor vendors.

· Management of timely and smooth implementation of new technologies as needed within the department for the districts. General Manager DHL e-Commerce October 2004 - February 2015

· Complete management of 3 site operation SFO (60k sq ft facility), EWR (150k sq facility) & BOS (60k sq ft facility).

· Managed 6 direct reports & up to 180 indirect reports in peak times & off peak 120 indirect reports between 3 terminals. This included FT & PT & temp labor.

· Full management of terminal P&L & warehouse KPI.

· Management of terminal’s quality control, safety, security.

· Daily Engagement with industrial engineer and continuous improvement manager to develop new quality initiatives; implement best practices to track service commitment levels and effectiveness.

· Worked with human resources and department heads for accurate payroll, temp staffing management, evaluations, employee relations, employee hiring events, retention, training & development.

· Manage the coordination of the client’s and vendor’s pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner’s e.g., USPS, central dispatch and logistics.

· Liaison between DHL corporate, terminal vendors, operations, and sales.

· Communicate with terminal personnel through formalized daily, weekly and monthly ops meetings, newsletters, memos.

· Build and maintain effective USPS relationships. Manage employee satisfaction levels thus fostering high employee retention. Kindly Refer to my LinkedIn profile for additional experience: - www.linkedin.com/in/operationsdevelopment Education

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) JUNE 2000 UNIVERSITY OF SYDNEY AUSTRALIA

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