Customer Service Data Entry

SHALA FINCH

*** ********* ** ***** *******, GA **350

720-***-****

************@*****.***

Resourceful, organized, skilled Professional with valuable experience working in a clerical office setting utilizing my customer service experience. I Build rapport easily with diverse groups of people utilizing a friendly and engaging communication style. I Prioritize multiple tasks well, in order to accomplish all objectives quickly. I Pursues new challenges with confidence and resolves complex situations using excellent critical thinking skills and following work related guidelines.

3rd party collector- LME consulting LLC

August 2024- Current (Tucker, GA)

• Inbound/outbound calls

• Verifying Debtor accounts and amount outstanding

• Closing calls with payment arrangements/settled pay out

• Accepting payments and processing agreement letters

• Recovering NSF payments and resetting payment arrangements

• Working accounts efficiently to reach productivity goal Marketing Agent- ANA Marketing group

June 2023- July 2024 (Denver,CO)

• Submitted National verifier Applications

• Assistant clients with qualifying for affordable programs

• Marketed ACP program benefits

• Set up devices for customers with basic walk thru of chrome features

• Activated SIM cards and Tablet devices for qualified beneficiaries Mail Clerk/ Material Handler- UPS Innovations

November 2022- June 2023 (Denver,CO)

• Receive Incoming mail for processing

• Unload incoming Gaylord’s ( Box’s) for primary sorting

• Stage the sorting station for 5am shift

• Sort packages and mail by reviewing GTL labels

• Customer Service

• Collections

• Auditing

• Marketing

• Data Entry

• Mail sorting/filing

• Billing/Coding Associate

• Dispatching

• Excel/ Word/Outlook

• Set up secondary sorting for mail to be prepared for delivery Refund Specialist Sr.- USoncology (RMCC)

April 2019- Nov 2022 (Denver, CO)

• Worked Centricity EMR//EHR system to access patients accounts

• Reviewed Excel spreadsheets to determine the age of accounts

• Reviewed patient’s account for credit balances

• Corrected errors found within the posting ledger to accurately balance accounts

• Issued refunds with backup documentation for approval

• Accepted Insurance companies calls to settled overpaid account balance

• Called patients to updated/verify address for refund checks to be issued Billing/ Accounts Receivable Team Lead- USoncology (Arizona Oncology) January 2017- April 2019 (Phoenix, AZ)

• Submitted paper and electronic claims to insurance companies

• Accesses the EMR/EHR for Medical records to be attached to claim forms

• Worked weekly denial reports and submitted appeals/reconsideration to insurance companies

• Trained all new staff to work Centricity EHR/EMR system and submit clean claims

• Reviewed all adjustment forms and charge correction forms for approval

• Accepted incoming calls and outgoing calls to insurance companies or patients

• Completed weekly productivity reports for management meets

• Set-up one on one meets with employees for yearly evaluation Billing/ Revenue Cycle- Colorado Coaltion stout st Clinic January 2013-February 2019 (Denver, CO)

• Verified patients insurance via Medicaid portal

• Submitted paper and electronic claims to insurance companies

• Worked Excel denial reports and submitted appeals/reconsideration to insurance companies

• Worked Accounts payable report and posted payments to account Education

Medical Administrative Assistant Diploma- Everest College 2012 GED Pipkins College of Aurora, CO 2012

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