Customer Service, Call Center, appointment scheduling, Remote
Resume:
Kristin Tunnell
Rosamond, CA ***60
Cell #: 661-***-****
Email: ************@*****.***
Objective: I am looking to obtain a position in customer service..
Skills/Experience: I am a driven and hard-working professional. I am a self-motivated individual with great communication skills. I have experience with inbound and outbound calls, administration work, bartending and serving. I have handled accounts receivable accounts and I did cash balancing for multiple stores. Computer skills in Microsoft word, excel, power point, outlook and other various computer programs. I can type 50 words per minute. I multitask and have 17 year’s experience in customer service, filing paperwork, collections and sales.
Employment History:
Gino’s Italian Restaurant
12/2022-05/2024
Bartender/Server
Responsibilities:
Take customers drink and food order and input them into a computer, make all types of mixed beverages, cashier, help customers and provide customer service, help other team members, also provide service and make drinks for large parties and Banquets. Clean and stock the bar, Answer phones and take orders over the phone. open and close restaurant.
Guidos at the Hangar
10/2021-12/2022
Bartender
Responsibilities:
Take customers drink and food order and input them into a computer, make all types of mixed beverages, cashier, help customers and provide customer service, help other team members. Clean and stock the bar, also help as a server if the extra help is needed or of there are any big events. Answer phones and take orders over the phone. open and close restaurant.
Executive Scheduling Associates
1/2019-07/2022
Executive Scheduler
Responsibilities:
Manage calendars for several clients, make phone calls out to financial advisors and schedule meetings. Add meetings and any other appointments to client calendars. Send out emails and outlook invites. Use various computer programs and enter any data as well.
The Bearded Lady
08/2021- 10/2021
Bartender/Server
Responsibilities:
Greeted customers, took drink and food orders, made alcoholic beverages, served customers food and drinks, cleaned restaurant and tables, took orders over the phone and mobile orders. handled cash and credit card transactions, opened and closed the restaurant.
Antelope Valley Ford
11/2019-1/2019
Service Cashier
Responsibilities:
I made service appointments, I used the computer and used various computer programs to make appointments and look up customer info. I filed paperwork, I mailed appointment cards and surveys, I was also a service cashier, helped customers and would try to resolve any customer complaints.
Rosamond Health and Fitness
08/2016-11/2019
Daycare worker and front desk receptionist
Responsibilities:
Care for the children in the gym day care. Clean the gym. Greet customers, answer phone calls, sign up members and assist members with any questions or help that is needed. Made outgoing calls on members who had past due accounts. Printed and mailed statements on past due accounts in an attempt to contact customers who had past due accounts. Accepted payments on past due accounts and current accounts both in person and via telephone.
Bank of America
10/2008-08/2013
Collections representative
Responsibilities:
Made outgoing and answered incoming calls on past due accounts. Collected payments, organized lists based on severity of delinquency, informed clients of past due accounts and amount of delinquency. Attempted to and collected payments on past due accounts. Familiar with different forms of payment. Reviewed loan documents and offered payment solutions based on customers financial circumstances. Ensured customer information was correct. Listened too customers who were experiencing hardships and offered mutually beneficial solutions. Worked individually as well as part of a team.
Antelope Valley Ford
02/2005-07/2008
Accounts Receivable/ Cash Balance
07/2007-08/2008
BDC Representative
02/2005-07/2007
Responsibilities:
Called customers that were past due on their account and would make payment arrangements with them, answered phone calls, filed papers, updated customer accounts on the computer. I balanced the cash for the parts department and both service departments. Used computer programs to maintain the cash and to print receipts, made bank deposits, printed and mailed monthly statements to customers. For customer service I made service appointments and up sold service to customers and made about 70-80 calls a day to survey customers on our service and sales department, I entered the survey questions into the computer and used various computer programs to make appointments and look up customer info. I filed paperwork, I mailed appointment cards and surveys, I was also a service cashier, helped customers and would try to resolve any customer complaints.
Education:
Highland High School
1998-2002
Graduated with Diploma.
Antelope Valley College
2002-2008 & 2016-2019
I have taken classes in business, general education and criminal justice.
AA Degree still in progress
References:
Heather Lopez
Manager at a dental office
Chris Guimarra
Rosamond health and fitness-Owner
201- 694-4687
Terri Goodman
West Park Elementary School- Teacher
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