Customer Service Representative
Resume:
MF
Michelle Fennell
Professional Summary
My job experience started in England where I was born. My first job was working has a sales assistant for Boots the Chemist. Came to The US in 1992. My first job here was babysitting has a living Nanny for four years. Than living out for the same family for the next 15 years. While still babysitting I had a part time job at Publix working in the Brakery Department help customers with brakery produces, such has cutting bread and helping customers choose and design their cakes orders. Than in 2009 I started doing homehelp working for a eldy lady for the same family that I babysat for, I was her living companion. I help her with her every day needs. I did that until she left me. Again for the same family i became nannies. I started that Job 2015 for a little baby age 4 month did that until she was 5 years old.the
Than in October of 2019 I start3d working for Wal-Mart until 2024 Work History
WALTMARTS SUPER STORE - Cashier Assistant
Hollywood Fl
10/2019 - 03/2024
Enhanced customer satisfaction by providing efficient and accurate checkout services.
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Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
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Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
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Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
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Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
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Collaborated with team members to maintain a positive work environment and boost employee morale.
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Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
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Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
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*****************@*****.***
Miami, FL 33179
Skills
● Merchandise Restocking
● Cash Handling
● Customer Service
● Teamwork and Collaboration
● Problem-Solving
● Flexible Schedule
● Patience and Empathy
● Reliability and punctuality
● Cross-selling techniques
● Customer Relations
● Customer Assistance
● Product Recommendations
● Multitasking Abilities
● Self Motivation
● Multitasking
● Problem-solving aptitude
● Reliable and Responsible
● Price Identification
● Gift Wrapping
● Customer service excellence
● Training and mentoring
● Product Knowledge
Education
09/1979
Tottenham College And Edmonton
College
Uk England
Certificate For Computer Studies And
Typing: Everything To Do With Office
Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
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Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
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Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
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Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
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Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
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Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
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Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
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Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
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Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
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● Met customer needs through polite, friendly and attentive service.
● Cleaned and sanitized cashier workstation and scanning area. Helped customers complete purchases, locate items, and join reward programs.
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Trained new cashier team members in customer service and money handling processes.
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Worked with other associates to support cashiers and management needs.
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● Removed trash, swept, and mopped floors for professional appearance. Addressed and resolved complaints quickly to maintain customer satisfaction.
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Answered questions about store policies and addressed customer concerns.
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Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
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● Retrieved items for customers and verified prices. Packed customer orders into boxes and bags, transferring to shopping cart.
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Replenished shelves regularly to meet customer demand and maximise sales.
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● Bagged items securely to minimize breakages and reduce losses. Performed cash, card and check transactions to complete customer purchases.
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● Operated cash register to record transactions accurately and efficiently.
● Handled cash with high accuracy and took care to check bills for fraud. Worked with floor team and managers to meet wide range of customer needs.
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● Processed refunds and exchanges in accordance with company policy.
● Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
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Work
Responded promptly to requests for assistance, spills and customer inquiries.
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Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
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● Checked personal identifications during alcohol and tobacco sales.
● Identified and resolved discrepancies and errors in customer accounts. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
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