Technical Writer Business Development
Resume:
Maria Melliza V. Cruz
Executive and Team Success
An experienced professional with over 10 years of leadership in executive support, project coordination, and business development driving measurable results and enhancing team collaboration. 1136 Avocado Street Bagbaguin
Valenzuela City, Metro Manila
PHILIPPINES 1400
************.****@*****.***
EXPERIENCE
Kayana Virtual Assistants (remote)
MARCH 2023 - MAY 2024
Chief of Staff:
● Took on a broader scope of responsibilities, including project coordination and stakeholder communication, to ensure seamless integration of high-level initiatives.
● Collaborated closely with the CEO, providing valuable insights and actionable recommendations on business processes, organizational structure, and resource allocation, driving the company towards its strategic goals.
● Led the execution of high-impact projects and initiatives, ensuring they were in line with organizational objectives and priorities, and delivering measurable results.
● Guided cross-functional teams with strong leadership, fostering a culture of collaboration and continuous performance improvement.
● Facilitated high-level meetings with key stakeholders and leads. Executive Virtual Assistant to the CEO:
● Provided exceptional administrative support, managing complex calendars and email correspondence with precision and attention to detail.
● Streamlined administrative processes to optimize the CEO's time and focus, contributing to overall executive efficiency.
● Conducted in-depth research and prepared comprehensive reports on industry trends, competitor analysis, and market opportunities, supporting informed strategic decision-making.
MSBAI (remote)
MARCH 2022 - JANUARY 2023
Business Development / Admin Assistant:
● Streamlined proposal documentation by creating comprehensive lists and databases, significantly enhancing efficiency and effectiveness in proposal writing.
● Elevated proposal quality by drafting and refining key sections of various proposals, ensuring submissions were of the highest quality.
● Captured strategic insights by producing detailed summary notes from stakeholder meetings, extracting and highlighting critical insights for strategic decision-making.
● Facilitated exhibit participation by thoroughly understanding and meeting requirements, ensuring seamless transitions and successful outcomes towards success of the exhibit.
● Ensured project success by monitoring key projects and opportunities remain on track and are aligned with objectives. SKILLS
Recruitment
Leadership and Management
Communication
Analytical and
Problem-Solving
Organizational
Technical Skills
Interpersonal and Team
Adaptability and
Resilience
Confidentiality and Discretion
Industry Knowledge
Networking
Lead Generation
TRAININGS:
ITIL v3
Axelos
June 2013
Video Editing
GMT
January2022
Branding Strategy
BTSW 2.0
October 2021
Web Design
TESDA
July 2021
Social Media Management
FHMOMs
February 2020
LANGUAGES
English, Filipino
Crossover (remote)
MARCH 2017 - AUGUST 2019
Instructional Content Engineer:
● Crafted comprehensive Help Content enhancing user experience and product support.
● Consolidated and delivered all required outputs for Q1 and Q2 2019 across all products, consistently meeting and exceeding client expectations.
● Led the integration of learning and development initiatives on help conversion projects, utilizing advanced authoring tools such as MadCap Flare, DITA, and OxygenXML.
● Facilitated seamless communication among stakeholders, ensuring smooth progress and successful completion of the documentation project.
Productivity Coach and Analyst:
● Administered personalized coaching sessions for IT Operations teams (Engineering, QA Manual Testers, Source, and Maintenance), resulting in a 25% reduction in cost per unit each quarter from Q2 2017 to Q3 2018.
● Revamped training materials and enhanced the content of training materials for WorkSmart Pro managers, focusing on exceeding quality standards.
● Led productivity training by conducting impactful productivity training sessions for WS Pro Bootcamp and WS Pro Compliance, driving higher efficiency and adherence to compliance standards. Additional roles and experiences are available upon request. EDUCATION
University of the East, PH — B.S. in Electronics and Communications Engineering
1996 - 2002
*Licensed Engineer with PRC ID 26453, April 2002
PROJECTS
Candidate Database Optimization
Kayana Virtual Assistants
Database and Masterlist Development
MSBAI
Instructional Content Improvement
Crossover
Productivity Tool Rollout - Worksmart
Crossover
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