Sales

Julie Ann C. Camag

Mobile No/Whatsapp: 056*******

Email Add: ****************@*****.***

Address: Dubai, UAE

Objective: I am seeking a challenging and competitive working environment where I can utilize my experience and education, contribute to the company's success and establish an enjoyable career.

Skills:

● Good in delivering customer service; strong written and oral communication skills

● Proficient in MS Office applications; Able to work independently & handle pressure

● More than 10 years of extensive experience in handling cash and foreign currencies

(Philippines and abroad)

● Have experience in audit and accounting, fund management including budget preparation, monitoring and reconciliation

● Have experience in administrative works and handled special projects Personal Characteristics: Strong attention to details, goal-oriented, efficient, positive thinker, resourceful, trustworthy, responsible and observes professional work ethics. Work Experiences:

CUSTOMER SERVICE/CASHIER – Mango Express Hypermarket(Al Quoz, Dubai, UAE) Duration: November 12, 2023 – September 21, 2024

Job Description:

• Manage transactions with customers using cash registers/(POS) system

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change and handle merchandise returns/ exchange

• Redeem stamps and coupons and cross-sell new products

• Resolve customer complaints, guide them and provide relevant information

HEAD TELLER/ TELLER– Al Muzaini Exchange Co. (Shaab Al Bhary Branch, Kuwait) Duration: January 24, 2019 – October 6, 2021

Job Description:

• Responsible for the contents of the vault of the entire branch and all of the functions that pertain to it (Local and Foreign Currencies / Drafts and all other valuable items if any).

• Purchase and sell foreign currencies and check the vouchers made by tellers.

• Coordinates with Treasury Department for the requisition of foreign currencies.

• Reconciles branch’s cash balance at the middle and end of the day operations and maintain branch balance based on funding limit.

• Prepares cash bundles and cheques for turn over to bank.

• Process International Bank Transfers (telex & swift), Western Union

• Obtaining customers’ information and documentations as per (Central Bank of Kuwait) requirements.

• Carrying out KYC on customer & companies, ensure all customer & companies information fed accurately in the system for each transfer and customer registration.

• Cross-sell company’s products and services.

• Resolve customer complaints, guide and provide relevant information needed.

• Answers customer’s queries on products and services of the company and escalates issues to department concerned.

ADMINISTRATIVE ASSISTANT - USSC/Western Union, Vis Regional Office (Cebu, PH) Duration: February 20, 2018 - December 31, 2018

Job Description:

• Prepares required reports needed by the management and other support groups.

• Broadcasts information to branches and archive memorandum for future reference.

• Keep records on itineraries, document transfer, disposal of idle assets and other important documents and files for the group.

• Distribute supplies, documents and other office materials to outlets.

• Monitors consumable office supply inventory reports monthly.

• Provides support in hiring process of employees (from examination to completion of pre- employment requirements).

• Encodes manpower schedules for the whole group and consolidate payroll reports

• Assists in Resignation/Termination exit clearance process of employees.

• Handles Special Projects from time to time such as preparation for regional meetings, coordination with external group.

BRANCH HEAD- USSC/ Western Union (Ayala, Rob Galleria/Bacolod, Cabatuan) Duration: July 20,2015 - February 19, 2018

Job Description:

• Achieve monthly revenue budget through efficient conduct operations, cross selling of products and on-the-job supervision of counter personnel.

• Efficiently process Western Union transactions (send out, payout and quick pay) of customers.

• Plans the manpower capacity and shift assignments at the branch in order to implement agreed productivity measures on person/OPEX ratios.

• Coordinate with Area Manager on competitor’s activities, threats to branch’s revenue generation and to ITC during technical downtimes/issues.

• Keeps controllable expenses within budget through judicious use of allocated fund and optimum usage of resources.

• Maintains inventory of all branch consumable supplies and request replenishment if needed.

• Manage and resolve all complaints in the branch and take immediate action following standard procedures and in coordination with department concerned.

ACCOUNTING ASSOCIATE - USSC/Western Union, Vis Regional Office (Cebu, PH) Duration: May 14, 2013- July 19, 2015.

Job Description:

• Manage the fund requirement off direct to bank and bank delivery branches.

• Checks and prepares cash delivery schedule for branches under bank delivery.

• Endorses additional funding requirement to Treasury department.

• Ensures that all branches have sufficient funds for the day.

• Daily checking of funding level of branches to avoid shortage/overage of funds

• Ensures prompt recording of fund transfers

• Verifies fund transfer for timely submission of monthly reports.

• Supervises roving tellers to ensure prompt delivery of funds.

• Performs other responsibilities such as generating of foreign exchange monitoring and branch transaction reports.

CUSTOMER SERVICE REPRESENTATIVE - USSC/WESTERN UNION ( lloilo City) Duration: July 13, 2009- May 13, 2013

Job Description:

• Caters Western Union & foreign currency money changing transactions.

• Issues domestic airline tickets of Cebu Pacific, PAL, AirAsia & 2go ferries ticket.

• Process refund, revalidation for airline and ferries ticket.

• Cross sell company' cash card and insurance products.

• Balances branch fund at end of day.

• Prepares daily reports for monthly audit.

• Answers customer’s queries on products and services of the company. Seminars/ Training Attended:

• PPST-based ICT Training in Education- ICAHST- Assessment &Training Center

(September 2 – 11, 2023)

• Anti-Money Laundering (AML)& Combating Terrorist Financing (CTF)

- State of Kuwait (Nov 18, 2019&Nov 27,2020)

• Time Management – Soft Skills Training – Kuwait City (September 10, 2019)

• Exceptional Customer Service Training - Iloilo City (Feb. 19, 2016)

• First Line Ambassadors' Training - USSC Head Office, Manila (July 16-17, 2009) Educational Background:

• Certificate in Teaching: Cebu Technological University - SY 2018

• University Degree: BS Information Management

West Visayas State University

Personal Information :

Nationality : Filipino

Date of Birth : July 7, 1988

Gender : Female

Marital Status : Single

Language Known : English, Tagalog, Basic Arabic

Visa Status : Cancelled Visa

Declaration :

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

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