Scheduling Coordinator Store Manager
Resume:
Rebecca
Robertson
***********@*****.***
High-energy professional with a background in customer service well-suited to position of Scheduling Coordinator. Friendly and going with a knack for making others feel comfortable and de-escalating tense situation.
Skills
Cash Register Transactions
Drawer Balancing
Retail Front-End Operations
Customer Services Excellence
Data Entry
Office Administration
Communication
Complaint Resolution
Phone Etiquette
Very Diligent Worker
Appointment Scheduling
Scheduling
JUNE 2023 TO MARCH 2024
Good Will Store Associate / Oklahoma City
Store Associates complete tasks that support the Store Manager and overall customer base. Clean the store and ensure products are properly displayed before the store opens. Organize merchandise on shelves and restock them when they become empty. Find and retrieve store merchandise. Advise customers concerning products or services. Perform routine inventory and submit reports to the Store Manager. Carry out other store administrative tasks as directed by the Store Manager.
MAY 2022 TO JUNE 2023
Scheduling Coordinator / Baptist Village of Oklahoma City
Retirement Community
As Scheduling Coordinator, I was responsible for maintaining the client and caregiver and employees. Play the integral role in interfacing with caregiver staffing ensuring the proper caregiver and client match. Performs various supervisory activities for scheduling appropriate caregivers to clients; scheduling nursing visit; timecards processing; where necessary; and monitoring the telephony system for documentation completion and over payroll responsibilities as needed.
FEBURARY 2019 TO MARCH 2021
Family Dollar Assistant Manager / NE Oklahoma City
Deliver excellent customer servicer by greeting and assistant customers; Address customer inquiries and resolve complaints; Open and close store and train staff; Stock, receive on process all shipments and Vendors; Re-arrange aisles and displays; Cash count, deposits, and store records; Inventor Counts and preparations
JULY 2015 TO SEPT 2019
7-Eleven Sales Associates / Village, Oklahoma City
Greet customers and ascertain what each customer wants and needs; Recommend, select, and help locate or obtain merchandise based on customers needs; Maintain knowledge of current sales and promotions, policies regarding payments and exchanging and security practices; Open and Close cash registers performing tasks such as counting money, separating charge slips, coupons, and vouchers; Balancing cash drawers and making deposits; Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
July 2003 TO December 2005
Collection Agent / GC Services, LP Oklahoma City
Arrange for debt repayment or establish repayments schedules based on customers financial situations; resume placed outbound and received inbound calls to collect on delinquent accounts; Maintained and updated account records when customers made payments; Provided excellent customer service when speaking with clients
September 2001 TO FEBURARY 2003
AT&T & Wireless / Oklahoma City
Answered inbound calls from customers, quickly assessed customer needs and proactively provided solutions for order placement, product inquiry connections and activation of new customer accounts; Provided quality professional customer which consistently exceeded or far exceeded company standards of excellence and customer expectation; Managed customer questions, complaints, and billing inquiries with the highest degree of professionalism to achieve one call resolution
Education
MAY 1998
High School Diploma / Putnam City North, Oklahoma City
1997 – 1998
Francis Tuttle Technology Center
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