Customer Service Data Entry
Resume:
MICHELLE
O'CONNOR
CONTACTS
****************@*****.***
ABOUT ME
Highly organized and responsible
professional with a proven ability to
coordinate and perform tasks efficiently.
Skilled in communication, creativity, and
active listening, with international
experience and a passion for cross-
cultural collaboration.
SKILLS
Leadership
Customer Service
Problem-Solving
Communication
Office & Program Management
Sales & Marketing
Negotiation
Organizational Skills
LANGUAGES
English
Portuguese
Afrikaans
DRIVING LICENSE
Driving license category
Driving license category Code 8 & PDP
WORK EXPERIENCE
JAN 2023
OCT 2024
EXTERNAL SALES ADVISOR
Jonsson Workwear
• Cultivated client relationships and drove sales growth, managing over 200 accounts.
• Closed sales by targeting customer needs with tailored presentations.
• Analyzed trends to identify growth, creating targeted marketing strategies.
• Enhanced customer loyalty, boosting sales with exceptional service.
APR 2022
NOV 2022
PERSONAL ASSISTANT & OFFICE MANAGER
Pam Golding Properties
• Skillfully managed schedules, meetings, and real estate transactions in a dynamic environment.
• Ensured compliance and efficient documentation throughout all phases of real estate transactions.
• Served as the primary point of contact, facilitating clear communication between clients and stakeholders.
• Orchestrated property showings and client events, boosting engagement.
• Delivered robust negotiation support, preparing proposals, analyzing market trends, and advising clients for optimal results.
JAN 2021
DEC 2022
SELF-EMPLOYED
Namron Logistics
• Delivered English instruction to diverse learners while efficiently managing international supply sourcing for educational materials.
• Cultivated entrepreneurial skills in business management and product reselling, significantly enhancing students' understanding of market dynamics and operational
strategies.
SEP 2019
DEC 2020
ESL TEACHER
Lycée Français Alioune Blondin Beye, Angola
• Delivered comprehensive language instruction in Speaking, Writing, Reading, and Listening to preschool, primary, and secondary students using a skill-building approach.
• Integrated tech and hands-on activities for all learners.
• Collaborated to enhance lesson planning quality.
• Provided targeted ESL tutoring for academic success. JAN 2015
SEP 2019
OPERATIONS MANAGER & ESL CO ORDINATOR
Angolano de Talatona, Angola
• Manage school operations encompassing administration, scheduling, and staff oversight.
• Coordinate Cambridge ESL programs, fostering curriculum development and ensuring top-tier English instruction. JAN 2014
JAN 2015
OPERATIONS MANAGER
CENTRO INFANTILE ANJINHOS, Angola
• Visionary leader with in-depth expertise in leadership and teaching, fostering positive learning environments and empowering student success.
• Skilled in curriculum development, staff management, and implementing effective student engagement strategies.
• Proficient in facilitating collaboration among faculty, students, parents, and stakeholders, driving academic excellence and holistic growth.
JAN 2008
MAR 2013
OFFICE MANAGER MARKETING ASSISTANT
Global Logistics Internet
• Spearheaded administrative operations, driving creativity and innovation for success in the gaming industry.
• Collaborated effectively with teams to implement processes that boosted productivity and supported new game concept development.
JAN 2007
FEB 2008
OFFICE MANAGER & RECRUITMENT CONSULTANT
Status Staffing Solutions
• Effectively managed office operations and administrative tasks to ensure seamless daily functionality.
• Utilized expertise in recruitment to identify, engage, and evaluate top talent, meeting client needs and advancing organizational goals.
JAN 2005
DEC 2007
CALL CENTRE LEADER
Capital One Bank, Nottingham, U.K.
• Spearheaded a high-performing team in a dynamic call centre, driving operational efficiency and exceptional customer service.
• Empowered team through leadership, coaching, and mentoring.
• Boosted customer satisfaction, elevating bank's market reputation.
EDUCATION
2024 HIGHER NATIONAL DIPLOMA
Alison Academy
• Pursuing Higher National Diploma in Business Administration to enhance skill set.
2018 ADVANCED CERTIFICATE IN TEACHING ENGLISH
AS A FOREIGN LANGUAGE
TEFL Fullcircle
2017 TKT (TEACHING KNOWLEDGE)
Cambridge University
2007 TRAVEL AND TOURISM
National Home Study School, U.K.
2002 GRAPHIC DESIGN
City Varsity
• Graduated, Alexander Sinton Senior Secondary
2024 HIGHER NATIONAL DIPLOMA
Alison
• Higher National Diploma in Teaching Skills for Educators
Contact this candidate