Data Entry Customer Service
Resume:
Sheila Smitz
Sheeter bus driver
Reno, NV *****
****************@***********.***
I can perform a large variety of clerical functions professional communication skills and heavy use of office equipment computers copiers vaccine 10 key by touch data entry and a large daily interaction with customers with daily interaction extensive experience making a logical decisions to benefit the company as well as the customers needs. high level of articulation and professionalism. I pride myself in my customer service and communication skills and training,effective verbal, written skills. My strong attention to detail can be an asset to this position. I'm self-motivated, dependable and very much enjoy working with the public. My years of working in fast pace environments gave me strong multitasking skills.with the ability to explain products and services. I can operate with minimal supervision while following protocol as a team player. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HR Representative
AARP- FOUNDATION - Reno, NV
June 2020 to February 2021
Provide leadership and coordination of company Human Resource functions. Develop and implement corporate Human Resource strategy and programs. Daily use of Microsoft Windows, Excel, typing accurately. Interviewing applicants for local positions within the Washoe county area verifying pass or present employment encouraging and offering training to increase their skills if needed. Data Entry Specialist -Customer Support
NCR Corporation. - Sparks, NV
July 2006 to November 2009
Daily ability to work in a fast paced environment that required multi-tasking; talking to customers while simultaneously accessing the computer system.Daily 10 key by touch, Database processing use of Microsoft spreadsheet, inventory control, daily using office machines (fax, copier, PBX Switchboard, I would maintain a high level of professionalism, excellent work ethic, and personal accountability. business and office protocol. Perfect computer terminology. I offer strong social services, professional understanding and support. Strong keyboard and multi-tasking skills.
-Good typing, data entry and spelling skills
-Excellent verbal and written communication skills. Ive always enjoyed talking with and assisting customers, I'm a detailed listener and problem solver. Telephone Operator/Receptionist
Concentra Urgent Care - Sparks, NV
January 1997 to April 2001
• Answered inbound phone inquiries and places outbound calls to patients, doctors laboratories in local hospitals. My responsibility was to effectively handled all communications including telephone, mail, and email from patients/guarantors regarding their outstanding account(s).
• Effectively negotiates payments/payment plans.
• Identify accounts eligible to transfer to an outside collection agency.
• Communicate effectively through phone and email and possess a high level of articulation and professionalism.
• Organize and collect financial information with little to no errors.
• Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.
• Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.
• Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and other examples.
• Principle Duties and Responsibilities:
•
• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Provided written messages to the responsible party in a timely manner.
• Completed reminder calls for customers scheduled for an appointment
• Assistance with the filing alphabetically and numerically. Had knowledge of personal and confidential information kept that indiscretion. Always following company protocol, and I take a ride in my on time attendance record. the service department in contacting customers once special ordered parts have arrived to schedule appointment's.daily use of office equipment such as fax machines copiers computers 10 key by touch typing postal UPS shipping and receiving. ordering postage kept track of office supplies and ordering when needed.
• Strong keyboard and multi-tasking skills.
• Good typing, data entry and spelling skills
• Excellent verbal and written communication skills.
• Enjoy talking with and assisting customers over the telephone, even when customers may be frustrated, confused, or upset.
• Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.
• Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.
• Self-motivation to reach and exceed goals.
• Good organizational and time management skills.
• Exceptional ability to work independently.
• Capability to work in a very structured environment that has assigned schedules and breaks. Environment also includes regular quality monitoring and feedback from your manager.
•
Education
Some college in Public Relations
Cascade Business College - Bellingham, WA
September 1987 to July 1988
Diploma in Business management
Cascade Business College - Bellingham, WA
June 1987 to July 1988
High school or equivalent in Public Relations
Susan Miller Dorsey Senior High School - Los Angeles, CA September 1973 to July 1976
Skills
• Typing (10+ years)
• QuickBooks (5 years)
• Microsoft Word (5 years)
• Microsoft Office (5 years)
• Recruiting
• Interviewing (8 years)
• English (10+ years)
• Microsoft Outlook (10+ years)
• Android (5 years)
• Active Directory (10+ years)
• Communication skills (10+ years)
• Workers' compensation
• Human resources (3 years)
• Inventory control
• Microsoft Excel
• Filing (10+ years)
• Front desk (10+ years)
• Computer operation (5 years)
• Business management (4 years)
• Shipping & receiving
• Employee orientation (5 years)
• Organizational skills
• 10 key typing (10+ years)
• Administrative experience (5 years)
• Customer support (10+ years)
• Sales (5 years)
• Windows (10+ years)
• Medical records
• Transcription
• Leadership (10+ years)
• Customer service (10+ years)
• Mobile devices (8 years)
• Data entry (10+ years)
• Cold calling (5 years)
• Time management (10+ years)
• Medical billing
• Clerical experience (10+ years)
• Managed care
• Insurance verification (5 years)
• Case management (5 years)
• Public relations (7 years)
• Negotiation (9 years)
• Driving (10+ years)
• Food preparation
• Van Driver and delivery (5 years)
• Delivery driver experience (5 years)
Languages
• English - Expert
Certifications and Licenses
October 1928
Driver's License
October 2021 to October 2028
Assessments
Call center customer service — Completed
March 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Verbal communication — Completed
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Administrative assistant/receptionist — Completed
May 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Customer service — Completed
December 2020
Identifying and resolving common customer issues
Full results: Completed
Social media — Completed
April 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Completed
Customer focus & orientation — Familiar
May 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certificate of excellence in Public Relations and Customer Support SUBSTANCE ABUSE TREATMENT PROGRAMS
CALIFORNIA
Sacramento
Azure Acres
5777 Madison Ave
Sacramento, CA 95841
Phone: 1-800-***-****
Beautiful, residential treatment facility in a tranquil environment. Co-ed. Has 30- day treatment and other time lengths as options. Does accept some insurance; does not accept Blue Cross due to issues with authorizations because it’s not an official medical facility. The cost is $12,000 for a 30 day program. Highly rated among the community.
Clean and Sober
8938 Madison Avenue
Sacramento, CA
Phone 916-***-****
Residential substance abuse treatment facility. Counseling 40 hours per week. Offers family to join in on groups on Tuesdays. Two, 12-Step meetings a day. They offer an exercise area, weight room, onsite chef, pool. Total of 24 beds. Co-ed. Does accept Blue Cross. Does offer a sliding scale plan. Also, provides 12 weeks of aftercare upon the departure from the residential program. Cost is
$3,950 for 28 days.
Focus Healthcare
2221 Fair Oaks Blvd
Sacramento, CA 95825
Phone: 916-***-****
Intake Coordinator: Katie (other staff: Veronica, Willie) Residential, co-ed facility with gender-specific groups. 32 beds total. Does not accept Medical. Accepts some insurance, must call and check. Does charge on a sliding scale fee (higher end cost: $19,500 for one month - $13,000 on the low end). With insurance, out-of-pocket expenses could be $3,000/month. Dual- diagnoses facility. They first conduct a telephone interview to determine the criteria of treatment and whether residential is needed. This will also determine whether insurance will cover the treatment. Admissions paperwork done upon acceptance and arrival to the center.
California continued….
New Dawn
9960 Business Park Drive #160
Sacramento, CA 95827
Phone: 866-***-****
Residential and outpatient treatment. Does not accept Medical. Has acute inpatient detox. $12,000 for 28 days without insurance. Salvation Army Adult Rehabilitation Program
315 16th Street
Sacramento, CA 95814
Phone: 916-***-****
Fax: 916-***-****
Intake Supervisor: Jerry Simpson
Read more: Salvation Army California – ARC, Adult Recovery Centers CAMINO
U-Turn For Christ
5649 Pony Express Trail
Camino, CA 95709
Intake Coordinator: Pastor Ralph Mendez
Phone: 530-***-****
http://www.uturnforchristcamino.com/
Men’s Residential Program
Two-month minimum Christian Discipleship Program, where the person will come and live with us on our Ranch for 2 months and be discipled through the word of God. Everything is done according to the Bible (No psychology or 12-step) This is a working ministry and we do volunteer work on the ranch and in the community. We are a non-smoking, non-tobacco product facility (No patch or Nicorette). Any person entering into the ministry that is currently taking psychiatric medications is required to sign a medical consent to be weaned off the medication at a rate of 25% per week. There are no exceptions. Absolutely no narcotics, i.e. norco, valium, oxycodine, vicodin etc. The only requirements we have are that the individual be over the age of 18; must not use any narcotics, illegal drugs, or alcohol 24-hours prior to enrollment; we cannot accept registered sex offenders; we ask for a $800.00 donation in the form of money order, cashiers check, or cash, upon entry. ($100 additional for airport pick-up from, and return to Sacramento International Airport) All court appointees must complete the first and second phase of the program for a total of eight months minimum. Intakes are done M-F, 9 a.m. to 3:30 p.m., and on Sat. 9 a.m. to 12 p.m. California continued…..
Salina
Sun Street Centers
http://sunstreetcenters.org/
Administration
11 Peach Drive, Salinas, CA 93901
Phone: 831-***-****
Hours: Mon-Fri 8:00 am to 5:00 pm
Men’s Residential Program and Seven Suns Transitional Housing 8 Sun Street, Salinas, CA 93901
Phone: 831-***-****
Hours: Open 24 hours per day, 7 days per week
San Francisco
Delancy Street
600 Embarcadero
San Francisco, CA 94107
Phone: 415-***-****
Fax: 415-***-****
From their website: Delancey Street is a non-profit self-help group for about 1500 drug addicts, alcoholics, prostitutes, ex-convicts, and others whose lives have hit bottom. In this community, residents learn to care for others, to develop values and self-reliance, gain some dignity for themselves, learn occupational skills, get an education, and earn a sense of self- worth so they can ultimately graduate from Delancey Street and make a legitimate and successful life in society. San Francisco is the headquarters with 500 residents; the other facilities are in Los Angeles, New Mexico, North Carolina and New York. It is primarily a self-supporting, self-governing community maintained entirely by the men and women who come to Delancey for help, representing all racial, cultural and socioeconomic groups. Many residents come into Delancey Street upon referral from an agency of the criminal justice system. Interviews are conducted by other residents of Delancey Street who have been here long enough to understand Delancey’s values. Interviews are conducted on Delancey Street premises as well as in jails. It is important to tell the whole truth in your interview. Since we live as an extended family, we come to know all about each other. If someone lied in the interview, they are asked to leave, since admitting the truth about our lives and situations begins the process of change at Delancey Street. New residents are asked to make a two year commitment because we believe that is the minimal time required to really turn a life completely around which has spent years developing self-destructive patterns. The stay at Delancey Street is disciplined, serious business. The first few months of Delancey Street are considered the “immigration” phase. Upon acceptance, men will have their hair trimmed to short length and become clean-shaven, and the women are asked to remove all makeup. Clothing is provided and the first focus is to turn around street and/or gang images and develop new self-concepts. These first few weeks are spent in maintenance jobs such as cleaning the facilities and serving meals. Residents are allowed to write immediate family after 30 days, and make a call after 90 days; however, they are generally encouraged to spend their time and energy in “immigration” getting to know those around them, and becoming involved in their new environment. Following that, letters, phone calls and visits are earned along with responsibilities and rewards. The faster new residents learn good work habits and basic positive interaction skills, the more quickly they will earn their way out of maintenance and out of Immigration and into one of the numerous vocational training departments where they will learn vocational skills. Training schools, some of which generate income for the Foundation, provide job training in many areas including moving, the construction trades, auto maintenance, bookkeeping, culinary arts including café, restaurant and catering skills, sales, among numerous others. The focus is on learning to give, to get a good work ethic, and to help. Also, a strong emphasis is placed on academic education. Residents are tutored until they receive a high school equivalency degree, and numerous in-house classes are provided. There are three primary rules:
1. No physical violence;
2. No threats of violence;
3. No drugs or alcohol.
Anyone breaking these rules will be asked to leave. Other problems are punished by extra work such as washing dishes. We believe in teaching people to admit their mistakes, fix them, and move forward.
No one in Delancey Street, not even the President, receives a salary. There is no official staff at Delancey Street. Everyone who comes in works his or her way up into some sort of position in which he/she is learning a new job from the person over them who has held that job before, and teaching the job he/she has now to the newer resident. In this way, everyone at Delancey Street is pulling together toward the same goals. No one is simply a receiver; everyone is a giver as well. You are not coming to a program based on counseling. We have a strong work ethic and base our change on learning new ways of living by doing. Chico
The George Walker Center (Salvation Army Adult Rehabilitation Program) 13404 Browns Valley Road
Chico, CA 95973
Phone: 530-***-****
Fax: 530-***-****
Email: ********@***.*************.***
Intake Counselor: Emily Erickson
www.tsachico.org
This facility has 30 beds. They are one of the smallest facilities in the western region and have a waiting list from 1-4 months.
Fresno
Salvation Army - Fresno
804 S Parallel Ave
Fresno, CA 93721
Phone: 559-***-****
Mon - Sun 8am - 5pm
Read more: Salvation Army California – ARC, Adult Recovery Centers Turtle Lodge
610 West McKinley Avenue
Fresno, CA. 93728
PHONE: 559-***-****
TOLL FREE: 1.888.56SOBER
FAX: 559-***-****
EMAIL: ********@************.***
Web Site/Program description http://sierratribal.org/ Native American Residential Treatment Program – State Certified.
Phase I - 30, 60, or 90 day inpatient
Phase II – Sober living
California continued…..
Kern County/Bakersfield Area
Teen Challenge (Males Only)
650 Riverside Avenue
Shafter, CA 93263
Phone: 661-***-****
Fax: 661-***-****
Program Director/Intake: Robert Reyes
Faith-based, year-long, residential rehabilitation treatment program. Medical exam required; consisting of a basic physical, HIV, Hepatitis A, TB and VDRL tests; totaling $115.00. Program ideal for teens and young adults. Biblical instruction focuses on teaching Christian moral values, responsibility and dependability. They have a GED program. Does not allow outside employment; very structured program.
Salvation Army ARP - Bakersfield
120 19th St.
Bakersfield, CA 93301
Read more: Salvation Army California – ARC, Adult Recovery Centers Los Angeles Area
Changing Spirits – Long Beach (Native American based program) 2120 W. Williams Street Bldg. #1
Long Beach, CA 90810-3635
Phone: 562-***-****
Fax: 562-***-****
http://rambohouse.com/AICS/
Changing Spirits Recovery Program is a social model, community based 180-day residential program targeting Native American men, over 18 years of age, who have a desire to recover from alcohol or drug addiction. Changing Spirits Recovery Program is a Non-profit program that does not discriminate or deny services based on race, ethnic background, religion, sexual orientation, national origin, or the ability to pay. This program can be funded through the Toiyabe Indian Health Project. Contact Sheila Turner at Toiyabe for assistance at 760- 873-6394. Changing Spirits Treatment program also has a transitional living program on site. The rent for the transitional living program would be $550.00 per month and they would be required if sentenced to 360 days of treatment to attend outpatient services for another 6 months. Once the client enters the residential treatment, they are enrolled in General Assistance which goes to the program. Once in transitional living the GR is transferred directly to the client to help with rent and food. The concept is that they are transitioning to a less restrictive environment, but will still be required to attend program services. The director did state that they prefer clients who have completed Changing Spirits residential program to attend the Transitional Living program so the likelihood of having bed space is certain.
Salvation Army ARP - Anaheim
1300 S. Lewis St
Anaheim, CA 92805
Phone: 714-***-****
Fax: 714-***-****
Read more: Salvation Army California – ARC, Adult Recovery Centers Salvation Army ARP – Long Beach
1334 Alamitos Ave.
Long Beach, CA 90813
Phone: 562-***-****
Read more: Salvation Army California – ARC, Adult Recovery Centers California continued….
Salvation Army ARP – Santa Monica
1658 11th St
Santa Monica, CA 90404
Read more: Salvation Army California – ARC, Adult Recovery Centers San Diego Area
Ramona
In His Steps Rehabilitation
IN HIS STEPS 1619 La Brea St,Ramona, CA 92065
Phone: 760-***-****(MEN)
Phone: 760-***-****(WOMEN)
Fas: 760-***-****
http://www.inhisstepsramona.org/
In His Steps is a Christian based recovery program that offers men and women with life controlling problems a supportive and nurturing environment. As a non-profit organization IHS offers both residential and non-residential services. In His Steps opened in 1995. Currently there are 3 men’s homes and 2 women’s homes holding up to 50 residents. Their program consists of 16 classes per week. 3 of the classes are 12 step, they also offer parenting, financial freedom and domestic violence classes. They have 24 hour supervision, healing prayer and drug testing. IN HIS STEPS recommends a person commit to a minimum of six months to a year in the ministry. We have 15 meeting per week and if you are not working, you are expected to attend each meeting. The cost is $500.00 per month.
RESIDENT OBLIGATIONS:
First and foremost requirement from our residents is the willingness to have their lives changed. New residents are restricted for the first 30 days. After that you are on the buddy system for the next 60 days. After 30 days you are expected to look for a job so you can earn your own way in the ministry, unless you are on disability or have other means of support. Your rent is expected to be paid first before other obligations. Learning to be responsible is a big step. After 90 days you will be expected to choose a Bible believing church to worship in and to start to be accountable to that pastor.
California continued….
South Lake Tahoe
Vitality
1137 Emerald Bay Rd
South Lake Tahoe, CA 96150
Phone: 530-***-****
Outpatient facility
Vitality
921 Macinaw Street
South lake Tahoe, CA 96150
Phone: 775-***-****
Intake Coordinator: Suzanne Moon
Inpatient facility.
NEVADA
Carson City
Alano Club NA
1800 Us Highway 50 E # 5
Carson City, NV 89701
Phone: 775-***-****
A non-profit organization that provides a safe, clean and comfortable place for Alcoholics Anonymous and its family groups to hold meetings. Carson Community Counseling
900 E Long St
Carson City, NV
Phone: 775-***-****
Staff: Tammy
Nevada continued….
Fallon
New Frontier
Phone: 775-***-****
Fax: 775-***-****
Staff: Kelsey
Open-ended residential rehabilitation center. Accepts Blue Cross; however, Nevada residents reap the greatest benefits. California and other state residents’ insurances may not cover treatment. No sliding scale offered. Without insurance, total is $7,010 in the first month ($225/day for drug tests/treatment/assessment and physical all included) RENO
Bristlecone
1155 W. Fourth St
Reno, NV 89503
Phone: 775-***-****
Rehabilitation facility. $100/day, $3,000/monthly. Center for Behavioral Health
160 Hubbard Way
Reno, NV 89502
Phone:
Staff: Gail
14-day rehabilitation center only. Sober living home; transitional living. Salvation Army Rehabilitation (males only)
2300 Valley Road
Reno, NV 89512
Phone: 775-***-****
Fax: 775-***-****
Program Director/Intake: Reverend Wade Furlong
Six month substance abuse program (males only). There is an optional additional six month stay for successful residents. Faith-based therapy. Intake hours are Monday through Thursday from 7:30am-10:30am. List of items prospective residents are allowed to bring: 10 pairs of underwear/boxers, 10 pairs of white socks, 5 white T-shirts, personal hygiene items (mouthwash, nail clippers, q-tips, toothpaste, toothbrush, come, lotion, razors and aftershave), writing tablet, pens. Prospective resident must also bring a valid photo ID. Read more: Salvation Army California – ARC, Adult Recovery Centers
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