Server

Shoni Kelsey

*** * ********** ***. *.L.C.

385-***-**** **********@*****.***

Objective

To secure a position utilizing my strong interpersonal skills and extensive experience in customer service to drive sales and provide exceptional customer experiences. Summary

Highly motivated and results-oriented Associate with 20 years of experience in the hospitality industry. Proven track record of exceeding sales targets and delivering excellent customer service. Skilled in building rapport with customers, upselling products, and resolving inquiries or concerns. Strong communication and teamwork abilities, combined with a deep understanding of the industry. Experience

Sodexo Live

Banquet Captain/Bartender

Salt Lake City

08/2023-Current

•Managing the setup and clean up of events

•Oversee staff and delegate tasks

•Ensure guest and client satisfaction

•Training new staff members

•Resolve problems and complaints

Buffalo Wild Wing's

Server/Bartender

Salt Lake City 11/2022-05/2023

•Provided attentive and personalized service to patrons, ensuring a positive dining experience.

•Effectively communicated daily specials, answered questions, and made recommendations based on customer preferences.

•Managed a high volume of orders, ensuring accuracy and timeliness in food and beverage delivery.

•Handled cash transactions and processed payments accurately using the point-of-sale (POS) system.

•Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Denny's

Manager

Salt Lake City 02/2020-08/2022

•Demonstrated exceptional customer service by assisting customers with product selection and providing detailed information about menu items.

•Consistently achieved and exceeded monthly sales targets, resulting in increased revenue for the company.

•Built and maintained strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.

•Collaborated with team members to ensure smooth operations and efficient service delivery during peak hours.

•Resolved customer complaints and concerns promptly and effectively, ensuring high levels of customer satisfaction.

Education

•Culinary Arts • D.A.T.C., Draper, Utah (2013) •T.I.P.S. Skills

•Cash handling and basic math skills

•Team development

•Interpersonal skills

•Inventory management

•Time management and organizational skills

•Sales and Upselling

•Customer Service

•Relationship Building

•Communication

•Problem Solving

•POS Systems

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