Scrum Master Business Analyst

KAPIL ACHARYA

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SUMMARY

A Master’s Graduate in Computer Application with 16+ years of professional experience covering the full landscape of business application development – Right from requirement gathering to implementation of a project. During the journey, performed multiple roles as a business analyst, developer, tester, and scrum master which resulted in gaining rich cross-functional experience.

A dynamic, result-oriented, and hands-on Scrum Master experienced in managing large software development projects. Proficient in managing complex projects while delivering on time. Skilled in providing effective results in deadline-driven environments, with outstanding oral and written communication skills. AGILE SKILLS

Agile methodology and Agile frameworks like Scrum, Kanban, Lean, SAFe etc.

Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint retrospectives, Demos), and leading agile projects.

Skilled at systematically progressing from problem definition to task planning and execution.

Good skills to coach team how to follow agile scrum, which really works.

Understanding of user stories, tasks, backlog grooming, burndown metrics, velocity, Scrum Metrics and KPIs.

Resource budgeting, capacity planning, utilization, delegating, controlling & monitoring scrum team efforts.

Understanding the requirement and identify the gaps required for Scrum team.

Uplift teams to an even higher level of performance/ Velocity and Capacity. TECHNICAL SKILLS

Business Analysis Technique : SWOT, MOST, and BPM

Test Engineering : Test Planning, Test Case Design, Functional Testing, and UAT Support Databases : SQL Server, MySQL, MS Access

Reporting : SAP BO, Power BI, Tableau

Tools : JIRA, JIRA Align, ALM, Bugzilla, TFS, SharePoint, CI/CD, AWS S3, EC2, GitHub, Jenkins Security Tools : NMAP, Wireshark, Metasploie, Burpsuite, Nessus CRM Domain : Siebel and Salesforce

ERP Domain : SAP, MS Dynamics F&O

Scripting Languages : JavaScript, VB script, HTML, DHTML, XML Domain expertise : US Payroll & Benefits, Warehouse and Supply Chain Management, P&C Insurance, Life insurance, LTC & eLearning

CAREER SNAPSHOT

Visa Inc (Atlanta GA, USA)

Sr. System Analyst – Nov 2022 to Till Now

Pride Global (NY, USA)

Business Analyst – Jan 2022 to Nov 2022

Genpact India

Principal Consultant – June 2015 to Sept 2021

Lead Consultant – Nov 2010 to June 2015

Sunlife Financials India Service Center Ltd

Sr. Test Engineer – Nov 2006 to Nov 2010

QAI India Ltd.

Web Developer – May 2004 to Oct 2006

CERTIFICATIONS

Certified SCRUM Master (CSM) from Scrum Alliance

Certified Ethical Hacker (CEH) from EC Council US

AWS Solution Architect (Associate)

AZ-900: Microsoft Azure Fundamentals

WORK EXPERIENCE

Visa Inc (Atlanta GA, USA)

Key Contributions:

As Scrum Master for ERS Bank Reconciliation and VGAR projects, collaborate with Product Owner, Product Management, Product Development, Test Engineering, Security, and Operations teams to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness.

Facilitate VGAR (Visa Global Accessibility Requirements) project collaboration with cross functional teams UI/UX (FIGMA screens), Product Owner, Product Management, Product Development, QA, Compliance, Security and escalate key risks and issues impeding scrum team progress.

Facilitate the scrum process, routines, and communications. Conduct all Scrum ceremonies such as Sprint Planning, Daily Scrum, Backlog Grooming/Refinement, Sprint Demos/Reviews, and Sprint Retrospectives

Act as a servant leader to increase team efficiency, motivate the agile team, remove impediments, and oversee changes that will ensure quality and timely execution, while ensuring that the definition of done is understood and followed.

Guide the scrum teams to follow Agile and Scrum practices to actively promote self-organization, prioritization, team collaboration, and commitment to achieve sprint goal.

Responsible for the health and planning of the sprint backlog and prioritizations of epics, features, and stories as part of the cadence for regular delivery of value to the organization.

Address blocking issues that are beyond the teams’ authority, or require support from other teams, so the teams remain focused on achieving their goals. Work on team’s issues which may become blockers risks and find their resolution.

Collaborate with Product owner for maintaining healthy backlog, release planning, prioritization, Jira Metrics for team and Steering Committee.

Enable organizational agility by creating an environment which encourages learning, experimentation, and high performance.

Coaching Product Owners/Management to align the delivery roadmap, the quarterly and sprint goals with the product vision. Encouraging iterative and incremental releasing of tangible consumable value through right-sized work items in Sandbox environment to create flow.

Leverage tools, including Jira, SharePoint, Confluence, Microsoft Teams, etc. to enhance team’s productivity and collaboration.

Collaborate with other Scrum masters and participate bi-monthly Scrum of Scrums.

Develop and maintain Jira Dashboards which provide overview of project’s progress including stories, dependency management, spillover risk, sprint progress, sprint health etc. Ensure that all information on the scrum board is up to date and correct.

Working on organizational initiative of implementation of Jira Align and Jira Standard migration. Validate data-sync between Jiran Align and Jira Standard which provides end-to-end view to manage planning, prioritization, and execution.

Provide daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity, burn down, and burn up charts.

Pride Global (NY, USA)

Key Contributions:

Collaborate with product owners, program, or project managers to communicate delivery of work product from the team and escalate key risks and issues responsible to impact scrum team productivity.

Facilitate the scrum process, routines, and communications. Scrum routines such as Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives.

Deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, & development requirements are met.

Collaborate with Product owner and development team to prioritize and define sprint user stories using JIRA and responsible for the health and planning of the sprint backlog.

Coach Product teams in the effective application of lean-agile mindset, practices, governance, self-management, and cross- functionality

Help bridge the gap between technical and non-technical stakeholders, ensuring clarity of goals, priorities, and expectations.

Integrate with project, technology, and business partners to manage the projects and be proactive in gathering status updates from partners, while minimizing the impact.

Enable organizational agility by creating an environment which encourages learning, experimentation, and high performance.

Document and lead remediation efforts and removal of impediments or guide the team to remove impediments by finding the right personnel to remove the impediment.

Monitor the development progress throughout each sprint to ensure project was within scope and budget. Genpact India

Key Contributions:

As a scrum master, conduct all agile ceremonies effectively. Teaching, mentoring and coaching team in adopting and using scrum agile methodology.

Collaborate with PO manage the sprint backlog and responsible for the health and planning of the sprint backlog.

Evaluate product requirements and propose innovative systems design using data flow diagrams, Interface diagrams and business process flow diagrams.

Implement system design techniques for designing scalable, configurable, and robust application to solve business problems and streamline large-scale operations.

Analyzed existing business processes and system capabilities, documenting functional gaps which needs to address during the system migration and implementation.

Acting as liaison between the business owner and the technical application development staff.

Manage day to day technical challenges and communicate to product owner of any risks or issues associated with the development activities.

Collaborate with Project Manager, architects, technical leads, and other core project team members to determine the appropriate business and system requirements for a project.

Create business requirements (Epics and User stories) and system level requirements for specific projects.

Responsible for periodic reporting of QA status to the stakeholders, review & sign-off on the test phases. Provide all QA status reports and escalate/highlight project risks.

Collaborates closely with specialized teams to design and execute non-functional testing such as security testing and operability develops and reviews final Test Summary report, obtaining business stakeholders' sign-off for promotion to Production.

Utilizes advanced techniques in effort estimation, strategic and tactical test planning and execution that contributes to meeting the established goals and outcomes including high quality delivery and business value.

Involved in discussions with the client managers and leaders to understand the key Business Processes, impact analysis, critical pain points and develop requirement documents, plan, and roadmap for customized solutions. Sunlife Financials India Service Center Ltd

Key Contributions:

Design, create and execute comprehensive test plans, test solutions and cases for Business-critical applications.

Facilitate and lead testing activities for deliverables ensuring completion against plans, including defect resolution

(tracking, triage, resolve, re-test).

Responsible to drive all aspects of testing including functional testing, System Testing, Database testing, Performance Testing, Security Testing, Agile testing (SCRUM), BO Reports testing, Automation testing, Regression Testing and e2e testing for the related project(s)/system(s).

Comprehensive reporting of bugs, monitor bugs, revalidation of bugs for continuously improving testing processes.

Collaborate across disciplines (development, architecture, operations, project management and business partners) to improve communications, advance technical and business knowledge sharing as well as influence process improvements.

Work closely with the project team to define requirements - participates in the project process, Requirement reviews, create Requirement Traceability Matrix (RTM), end-to-end testing and walkthrough of specifications and design documents.

Define, contribute & manage business processes to facilitate UAT, including demos, workshop, training, SOP documents, test execution and defect management.

Support Business Analysts in documenting business/system requirements, acceptance criteria and testing requirements and regression testing for user stories/requirements.

Responsible for detailing test types, test phases and correlating entrance and exit criteria, key test conditions/scenarios, timing, sequencing, and dependencies.

QAI India Ltd.

Key Contributions:

Understand business requirements and prepare General / Technical design documents.

Requirement analysis & customize the courses according to the client requirement by .NET code updates.

Developed dynamic and interactive website that ensured high traffic, page views, and User Experience.

Provide application support.

EDUCATION

Master of Computer Applications (MCA) Degree from Sikkim Manipal University (2006-2008).

Bachelor of E-Commerce (B. E-Com) Degree from Guru Gobind Singh Indraprastha University, New Delhi (2000-2003)

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