Customer Service Data Entry

DAVID DORLAND

REMOTE CUSTOMER SERVICE REPRESENTATIVE

813-***-**** ***********@*********.*** Seffner, FL 33584 CAREER OBJECTIVE

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction in a remote setting. EXPERIENCE

REMOTE CUSTOMER SERVICE AGENT Results-CX

Tampa, FL August 2023 - March 2024

Handled high volume of both calls and email Correctly documented the data base using the given tools in order to keep track of costumer's

request through data entry

Met established individual and team performance

targets, including customer service, productivity, and quality standards

Followed up on the customer's issue until is

solved such as requests, transactions,

information changes, or any other issue

addressed by the customer

Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

Educated customers about billing, payment

processing and support policies and procedures.

REMOTE CUSTOMER SERVICE/SALES AGENT TruGreen

Cincinnati, OH March 2023 - May 2023

Helped large volume of customers every day with

positive attitude and focus on customer

satisfaction.

Responded to customer calls and emails to

answer questions about products and services.

Demonstrated high attention to detail,

organization and management of multiple tasks

and projects simultaneously.

Evaluated customer information to explore

issues, develop potential solutions, and maintain

high-quality service.

Addressed customer account discrepancies and

concerns.

Answered constant flow of customer calls with

minimal wait times.

Showcased product features to customers and

discussed technical details to overcome

objections and lock in sales.

Facilitated communications through

management of inbound and outbound customer

calls.

REMOTE CUSTOMER SERVICE AGENT Sykes Enterprise

Tampa, FL April 2021 - June 2022

Identified problems and searched solutions to

solve questions from customers using the given

channel of communication

Correctly documented the data base using the

given tools in order to keep track of costumer's

request through data entry

Met established individual and team performance

targets, including customer service, productivity, and quality standards

Followed up on the customer's issue until is

solved such as requests, transactions,

information changes, or any other issue

addressed by the customer

Extensive use of Salesforce. Responded to support requests from end-users and patiently walked individuals through basic

troubleshooting tasks.

Handled customer inquiries and suggestions

courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with

minimal wait times.

Updated account information to maintain

customer records.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Participated in team meetings and training

sessions to stay informed about product updates

and changes.

Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

Educated customers about billing, payment

processing and support policies and procedures.

REMOTE CUSTOMER SERVICE ASSOCIATE TurboTax

Tampa, FL February 2021 - April 2021

Helped large volume of customers every day with

positive attitude and focus on customer

satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Offered advice and assistance to customers,

paying attention to special needs or wants.

Informed customers about special promotions

and provided detailed information for various

products.

Solved problems with products and services by

providing customers with technical support.

Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

GENERAL MANAGER Market Search International

Sweetwater, TN January 1987 - April 2009

Provided exceptional, to customers by providing

customers with information on products

Managed staff and ensured the store's sales

targets were met

Assessed floor inventory and

replenished/restocked items as needed

Accurately restocked items and moved freight

Shipped and received and prepared overstock

products for resale

Performed cleaning and maintenance and made

minor repairs for the store

Developed and implemented strategies to

increase sales and profitability.

Monitored financial performance, set budgets

and controlled expenses to provide financial

stability and long-term organizational growth.

Maximized efficiency by coaching and mentoring

personnel on management principles, industry

practices, company procedures, and technology

systems.

Implemented operational strategies and

effectively built customer and employee loyalty.

Developed and maintained relationships with

customers and suppliers through account

development.

Formulated policies and procedures to

streamline operations.

Trained new employees on proper protocols and

customer service standards.

Scheduled employees for shifts, taking into

account customer traffic and employee

strengths.

Handled problematic customers and clients to

assist lower-level employees and maintain

excellent customer service.

Reported issues to higher management with

great detail.

Cultivated and strengthened lasting client

relationships using strong issue resolution and

dynamic communication skills.

Negotiated price and service with customers and

vendors to decrease expenses and increase

profit.

Supervised creation of exciting merchandise

displays to catch attention of store customers.

EDUCATION

LAB TECHNICIAN

Tampa College, FL September 1988

Awards & Honors

Honor Roll 1st Semester 1987 Honor Roll 2nd Semester 1987 SKILLS

Ability to Work Independently CRM Software

Strong Written Communication Skills Self-Motivated

Needs Assessment Cross-Cultural Literacy

Customer Relations Inbound Customer Service

Outstanding Communication Skills Issue and Complaint Resolution

First-Tier Technical Support Customer Data Confidentiality

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