Customer Relations Specialist
Resume:
Sadie R. Johnson – Sandlin
Freelance Customer Relations Specialist
EXECUTIVE SUMMARY
Independent, Compliance Driven, Organized,
And Experienced Professional. Seeking to
Operate Within My Skillset Contributing Towards
Growth Amongst A Knowledgeable Staff within
an Enjoyable Working Environment.
CONTACT DETAILS
Phone:
Website:
www.(pending)
Email:
**********@*****.***
EDUCATION PORTFOLIO
Formal Degree Institutions
2022-2024 Tri-C
2008-2009 Carnegie Institute of Integral Medicine
2006 State Medical Board of Exam
1990 - 1991 Wooster Business College
1990 & 2002 CMSD /APS- Diploma
Certified Education for Application
2012 – 2024 Department of the Treasury
2019 U.S. Department of HUD
2019 National Center for Housing Mg
2016-2017 NeighborWorks America
2008 Historical Chapel Ministry
2005-2009 Akron Children’s Hospital/
Summit County Children Services
2002 Adult Vocational Services AVS
Targeted Training for Special Projects
2013 ODJFS/OCDCA/OCSE/OCF
- BAFF Cross Training
2011 OCDCA Train the Trainer
2010 OH Treasurer / Governor’s Office
- Community Initiative
2010 Neighborhood Leadership Institute
- Family & Children First Council
EXPERIENCE SNAPSHOT (Resume Attached)
Effective rapport building in each industry through communication management in person and via a
multi-line phone system. Maintained heightened
awareness of PPI. Yearly presentation of IRS basic level security plan for safeguarding of clients’
information and data. Daily application of objective reporting through creation of service referrals, work orders, financial transactions, collection of client feedback, and recording of procedures followed with clients and patients alike. Compliant in spend down of grant funds for five (5) 2-year funding cycles. Created a new mortgage collection tracking tool for Seller Financed Mortgage Pilot files. purchasing Contract, and collection of Earnest Monies successfully selling more than 50% of 3 Lease to Purchase portfolios each consisting of 24 to 75 Lease holders.
SRJohnson-Sandlin 1520 W Royalton Road, Apt 5, Broadview Heights, Ohio 44147 **********@*****.*** 216-***-****
Career Objective
To apply my skills and experience in a part time career position amongst knowledgeable staff within an enjoyable environment.
Professional Experience
Famicos Foundation Cleveland, OH
IDA Program Coordinator/ Program Manager/ VITA/TCE Site Coordinator 8/2011 – 10/04/2024
Thorough Telecommunications & Scheduling Homeownership & Financial Coaching
Individual Tax Law Training/ Orientation & Preparation Grantwriting & Grassroots Bookkeeping
Foreclosure Prevention Intake/Referrals/Campaign Collab IDA Program Creation & Management
Managed Max.100+ Vols./1,500 clients(12wks Yrly) Developed Organizational Steps to LP Guide Americorps Vista / Ohio CDC Association Columbus - Cleveland, OH Famicos Foundation – IDA - VISTA 7/2010 – 8/2011
Organized Comm.Projects w/ Municipal & Local Civic Teams IDA Orientation Development /Facilitation
Confidential Case Management /Outreach & Referrals Asset and Capacity Building Projects
Coordinated Yearly Stand Down to Homelessness Events Established Maintenance Workshops
Booked Monthly Presenters for Resident Meetings Organized Resident Council Groups Akron Children’s Hospital Akron, OH
School Health Aide, STNA Certified Mandated Reporter/ Social Services 8/2004 – 10/2009 PSI Affiliates Twinsburg, OH
School Health Aide, CNA 11/1995 – 6/2004
Independently ran in-school clinic Administered Medications/ First Aid
Upheld privacy and confidentiality of care Monitored/ Ordered and Stocked Supplies
Maintained health information and documentation Consulted with Hospital/ School Staff and Parents Rite Aid (3144) Fairlawn, OH
Head Cashier, NS-AS 12/1998 – 3/2000
Managed Cash flow Supervised Employees Prepped Weekly Sales Ad
Entered Data Completed cashier audits Prepared Inventory Orders
Assembled End Cap Displays Reconciliation of Vendors Accounts Handled All Front End Sales Alpha Healthcare Products Mogadore, OH
Line Operator, QCI 12/1992 – 4/1993
Oversaw line productions Completed data entry Inspected product Prep/Safeguard product Skill Summary
Professional Profile
Data Entry/ 10 Key
Basic Accounting
Injection Molding
Ministerial Duties
Inside Sales Support
IBM and Mac Appls.
Employee Delegation
Production Press
Communication
Thorough Customer Service
Quality Assurance/Compliance
Quality Control Inspection
Dignified Patient Care
Conflict Resolution/ Mgmt.
Temporary Agency Employment
Western Reserve Hospice - Nursing(1991)
GoJo Industry – Shipping/ Receiving (1995)
Medina Plating – Machinery(1995)
DBA ProStarts - Sales and Advertising(1994)
References: References can be made available within 72 hours of request. SRJohnson-Sandlin 1520 W Royalton Road, Apt 5, Broadview Heights, Ohio 44147 Education / Training / Recognition
Cuyahoga Community College / Tri-C
Plant Science and Landscapting March 2022 – 2024
Conflict Resolution and Peace Studies
WIT Virtual Collab
Department of The Treasury
IRS SPEC – VITA/ TCE – Decade of Service Recognition April 2023
(Essential Staff During Pandemic)
U.S. Department of Housing and Urban Development
HUD Certified Housing Counselor December 2019
National Center for Housing Management
Certified Financial Specialist June 2019
NeighborWorks America
Foreclosure Basics for Homeowners May 2016 - Dec 2017 Home Ownership Principles, Practices and Techniques Introduction to Home Ownership Counseling
EITC – Site Coordinator Training
IRS/ VITA/ TCE Program – Advanced Preparer w/ C.O.D 2012 – 2015 Nov 2012 – Dec 2024 OJFS/ OCDCA/ OCSE/ OCF – BAFF Cross Training
Ohio Child Support Program/ Building Assets for Fathers and Families May 2013 OCDCA Train the Trainer / Inger Guiffrida -Columbus, OH Behavior Economics & Financial Coaching - Certificate of Completion March 2011 State Treasurer / Governor’s Office Community Initiative A Call to Action Financial Literacy Training / Certificate 10/ 2010 October 2010 Neighborhood Leadership Institute [NLI] / Family & Children First Council [FCFC] PALTA Training Graduate – Parent Advocate - Certificate & Senator Award of Recognition June 2010 Carnegie Institute of Integral Medicine / Historical Chapel Ministry Rehabilitation Massage Therapy/ Social Science Studies/ Religion – Suffield, OH Fall 2008 –2009 Ordained Minister 8/ 2008
Akron Children’s Hospital / Summit County Children’s Services Certified Mandated Reporter - Akron, OH May 2005 – 2009 State Medical Board of Exams – Columbus, OH Adult Vocational Services – Akron, OH State Tested Nursing Registrant (STNA)2006 Information Processing Specialist (IPS) 1/ 2002 Wooster Business College / CWRU campus Akron Public Schools Certified Nursing Assistant(CNA)/ Home Health Aide Diploma 2002 / 1991 CMSD
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