Customer Service Event Staff
Resume:
I am experienced in a wide range of areas. I have worked associate
positions and managerial positions.
Employment history
Sep 2024 - Present
Event Staff
GardaWorld Security Services US at New Orleans, LA
• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
Sep 2024 - Present
Cashier/Customer Service/Sales Associate
Event Hawkings at New Orleans, LA
• Customer Service: Provide friendly and efficient service to fans. Take and process food and beverage orders with a smile.
• Transaction Handling: Operate the point-of-sale systems, processing payments for goods.
• Cleanliness: Keep the concessions stand clean and organized, ensuring a pleasant experience for all customers.
• Team Collaboration: Working with my team to ensure smooth service during busy game times.
• Problem-Solving: Address and resolve
Priscilla
Dubret
Arabi, LA 70032, Arabi, US, 70032
****************@*****.***
Skills
Scheduling
Team Building
Training
Retail Sales
Inventory Management
Operations
Microsoft Word
Childcare
Pet Sitting
Software Troubleshooting
Live Chat
Help Desk
Technical Support
Management
Office Administration
Troubleshooting
Computer Networking
IT Support
Jan 2018 - Nov 2024
Pet Sitter
Rover.com at New Orleans, LA
Pet care including feeding, walking, and training. Jun 2017 - Jun 2021
Paraprofessional
Tangipahoa Parish School System at Amite City, LA
Child specific aide for two special needs children. 1. Help with everyday activities including reading and writing. 2. Help with hygienic needs.
3. Help with feeding.
Dec 2018 - Feb 2019
Substitute Teacher
Tangipahoa Parish School System at Hammond, LA
Mar 2018 - Sep 2018
Brand Ambassador II
Chuck Latham Associates
Promoting various products through product education. Handing out coupons and promoting sales. Using a smartphone or tablet to upload pictures of the demonstration or display. Tracking sales and coupon data using an integrated online software system. Keeping track of inventory. Merchandising and stocking of products as needed. Jul 2017 - Jan 2018
Pet Nutrition Specialist
Crossmark
Intercept and build rapport with customers and their four legged friends in the store. Provide educational data to build trust and confidence in the Hills/Science Diet brand, which in turn boosts the sales of that particular product. Merchandising and stocking of products as needed.
Sep 2016 - Feb 2017
Technical Support
Sykes US@Home/Canada
Provide phone support for Microsoft Xbox users. Troubleshoot challenges with Xbox consoles and gaming software. Take payments over the phone and help customer's purchase software online including gaming subscriptions. Mentor other agents through chat support software. Perform receptionist duties such as taking messages and scheduling call backs for other agents and management. Desktop Support
Account Analysis
TCP/IP
Behavior Management
Lesson Planning
Communication Skills
Sales
Cash Register
Event Coordination
Customer Engagement
Conflict Resolution
Crowd Control
Point-of-Sale Operations
Organizational Skills
Safety Compliance
Languages
English
Native
2014 - 2016
Operations Manager
Gore LLC
I managed the call center, hired all employees and provided training. I performed all administrative duties including scheduling and payroll. Mar 2015 - Aug 2015
Bartender
Mango Mango daiquiris at New Orleans, LA
• Mixing beverages using an extensive range of ingredients
• Taking beverage orders from customers paying extreme attention to detail
• Satisfying patron requests in a timely manner
• Assessing customer preferences and making drink recommendations
• Providing a positive and friendly guest experience by interacting with patrons
• Collecting money for drinks served and providing change as needed
• Checking identification to verify legal age requirements for all customers
• Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
• Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
• Organizing the bar area to streamline drink preparation and inventory
• Slicing, pitting, and preparing fruit garnishes for drinks
• Preparing and serving pizza
• Limiting customer problems by restricting alcohol intake
• Filling Daiquiri Machines
2009 - 2014
Customer Support Manager
DNC Holdings Incorporated
Managed a team of twenty customer support representatives in a call center environment. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Recorded and transcribed meeting minutes in meetings for distribution to attendees and executives. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated activities internally over a variety of departments to improve overall efficiency. Compiled, audited, and maintained multiple reports for dissemination over retail and wholesales channels. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Reviewed customer support representatives for yearly raises. Designed and implemented incentive plans. Created expense reports, company handbooks, and employee schedules. Recruited and interviewed future employees. 2006 - 2009
Customer Support Representative
DNC Holdings Incorporated at New Orleans, LA
I provided phone support, email support, and live chat support to a multitude of customers. The company that I worked for was a domain registrar that offered web hosting, email hosting, and account management. I also analyzed new accounts for fraud, investigated existing accounts first signs of terms of service violations, copyright infringement, trademark infringement, and malware and virus activity. Education
Mar 2006 - May 2009
Associate in Computer Networking Technology
Delgado Community College at New Orleans, LA
Additional information
Certifications and Licenses
Driver's License
Bartender License
Food Handler Certification
Assessments
• Management & leadership skills: Impact & influence — Proficient
• Work style: Reliability — Proficient
• Supervisory skills: Motivating & assessing employees — Proficient
• Work style: Conscientiousness — Proficient
• Childcare skills — Proficient
• Work motivation — Proficient
• Attention to detail — Proficient
• Customer focus & orientation — Proficient
• Building relationships for childcare providers — Proficient
• Early childhood development — Proficient
• Call center customer service — Proficient
• Retail customer service — Proficient
• High school classroom management — Proficient
• Sales skills — Proficient
• Customer service — Proficient
• Administrative assistant/receptionist — Proficient
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