Systems Administrator
Resume:
Marcos Jimenez
Salt Lake City, UT *****
**********@*****.***
Summary:
Linux Systems administrator with 5+ years supporting networking infrastructure and 7+ years in customer support roles. Managed an 8 person team through a 30+ site 500+ phone migration from an analog PBX to the cloud. Designed new interview processes, conducted interviews, and grew a team from 5 to 9 people while gross monthly income for the company doubled. Graduated highschool with an associates degree
Experience:
Manufacturing Automation Machine Operator
bioMerieux - Salt Lake City, UT
October 2022 to Present
Voluntarily assists coworkers with difficulties utilizing the computer Increased machine uptime by 10% with application of technical and troubleshooting knowledge Network and Client Support Administrator
NetDiverse - Salt Lake City, UT
September 2017 to April 2021
Led computer security incident response activities for Linux systems, dramatically shortening response times to under 2 hours
Led a cross-functional team of 5 to migrate legacy systems to the cloud, resulting in a 50% cost reduction and added high availability for our customers Documented solutions and standard operating procedures, which enhanced team knowledge sharing and reduced onboarding time for new hires by 30% Instituted stringent firewall and intrusion detection protocols which decreased unauthorized access by 95%
Overhauled server deployment protocol, shortening the provisioning cycle from 4 hours to 30 minutes
Standardized deployment procedures across 100+ servers, reducing implementation errors by 65%
Facilitated the deployment of software updates and security patches to 300+ corporate workstations
Participated in an operating system migration project for 100+ servers, achieved with zero data loss and minimal disruption
DevOps and Network Operations Center Technician
CSS corp - Draper, UT
July 2016 to September 2017
Tracked 3000+ Vonage Communications customers service via SNMP utilizing Solarwinds Spearheaded new hire training responsibilities after demonstrating proficiency with Cisco Equipment and the OSI model, decreasing the time spent training new employees by 30% DevOps Technician
Adams Communication and Engineering Technology - Salt Lake City, UT October 2015 to May 2016
Restored lost access within 5 minutes for Veterans Affairs employees locked out of their Mainframe or Active Directory Domain outside standard business hours. First contact resolution above 90% for issues pertaining to Microsoft Exchange and Outlook Regularly acted as impromptu overflow for Citrix Access Gateway issues, decreasing call wait times by 15%
Education:
Associate in General Studies
Salt Lake Community College - Salt Lake City, UT
2013 to 2015
Volunteered at a senior center and taught them computer basics so they could act as a receptionist for the center
Skills:
Operating Systems: Linux, CentOS, Debian, Ubuntu, Windows Server, MacOS Scripting/Programming: Bash, Python, Powershell
Virtualization & Containerization: VMWare, VirtualBox, QEMU/KVM Configuration & Automation: YAML, XML
Networking & Security: Firewalls, VPN, TCP/IP, SSL/TLS, SSH Storage & Databases: MySQL, MariaDB, PostgreSQL
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