Customer Service Data Entry
Resume:
Micaela Chopineau
Henderson, NV *****
****************@*****.***
Resourceful and detail-oriented administrative professional with 7 years of experience in various roles, including customer service, property management, and healthcare. Proficient in office management, document management, and data entry. Possess a strong background in customer service, with experience in conflict resolution and upselling. Proven ability to work in fast-paced environments and manage multiple tasks simultaneously. Skilled in marketing, hospitality, and construction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Great Buns Bakery-Las Vegas, NV
August 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Legal/Claims Administrative Assistant
AWC LLC-Las Vegas, NV
January 2024 to April 2024
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Maintained and organized client files, ensuring confidentiality and accuracy of information
• Performed administrative tasks including answering phones, taking messages, and greeting clients
• Managed billing process by preparing invoices for clients and tracking payments received
• Collaborated with paralegals to ensure timely completion of assigned tasks on various cases
• Updated case management software with relevant case details on a regular basis CNA - Certified Nursing Assistant/Receptionist
Bishop Senior Living-Pullman, WA
September 2023 to January 2024
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Accompanied seniors to medical appointments, providing transportation assistance as needed
• Managed medical equipment such as oxygen tanks or blood pressure monitors ensuring they are properly maintained
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
Leasing Agent/Assistant Manager
InterSolutions, LLC-San Jose, CA
February 2022 to December 2022
• Responded to inquiries from prospective tenants regarding availability, pricing, and lease terms in a timely manner
• Collaborated with maintenance team to address tenant repair requests promptly and efficiently
• Conducted move-in and move-out inspections to document any damages or necessary repairs
• Assisted with the collection of rent payments from tenants while enforcing late payment policies when necessary
• Coordinated renewal processes by communicating with existing tenants about lease expiration dates and negotiating new terms as needed
Customer Service Representative
American Red Cross-San Jose, CA
June 2019 to December 2021
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
• Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times
• Participated in cross-functional projects aimed at improving overall customer experience across multiple touchpoints
Teacher Assistant
Action Day Primary Plus-San Jose, CA
April 2021 to September 2021
• Assisted lead teacher in creating and implementing lesson plans for various subjects
• Provided one-on-one support to students with special needs, helping them achieve academic goals
• Supported lead teacher in grading assignments and providing constructive feedback to students
• Assisted in the supervision of students during recess, lunchtime, and field trips
• Created a positive learning environment by fostering strong relationships with students based on trust and respect
• Demonstrated patience when working with challenging behaviors or difficult situations
• Promoted positive social interactions among students through team-building activities and cooperative learning exercises
Construction Office Manager
Anroge Wood Finishing & Painting-San Jose, CA
September 2020 to March 2021
• Managed all administrative tasks for a busy construction office, including scheduling appointments, coordinating meetings, and handling correspondence
• Maintained accurate records of project expenses, invoices, and payments to ensure timely and accurate financial reporting
• Coordinated with subcontractors to ensure timely completion of projects within budget constraints
• Provided support in preparing bids for new projects by gathering necessary documentation and compiling cost estimates
• Collaborated with IT department to troubleshoot technical issues related to office equipment or software applications
• Maintained confidentiality when handling sensitive information such as employee records, financial data, and legal documents
CNA - Certified Nursing Assistant
Carlton Senior Living-San Jose, CA
August 2020 to December 2020
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer Cashier/Server
Regents Pizzeria-San Diego, CA
June 2020 to August 2020
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Implemented effective upselling techniques to increase sales of promotional items or add-ons Activity Leader
Moreland School District-San Jose, CA
September 2019 to March 2020
.
• Provided after-school care and supervision for students, ensuring their safety and well-being
• Developed and implemented engaging activities to promote social, emotional, and intellectual growth of students
• Assisted students with homework assignments and provided academic support as needed
• Assisted in the supervision of outdoor playtime, ensuring a safe and inclusive environment for all children
• Maintained accurate records of attendance sheets, incident reports, medication administration logs (if applicable), etc
Camp Counselor (Seasonal)
San Diego Show Allstars-San Diego, CA
June 2016 to August 2019
• Communicated regularly with parents or guardians regarding camper progress, behavior, and any concerns or incidents that occurred during their stay at the camp
• Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
• Increased camper satisfaction by organizing special events such as talent shows or themed parties
• Developed creative games tailored to different age groups that encouraged physical activity Education
Bachelor's in Child and Adolescent Development
San Jose State University - San Jose, CA
August 2019 to May 2023
High school or equivalent
Hoover High School - San Diego, CA
September 2015 to June 2019
Skills
• Customer Service (4 years)
• English
• Organizational Skills (4 years)
• Time Management
• Public Speaking (4 years)
• ASB/Student Body President Highschool (4 years)
• Cheerleading/Cheer Captain (4 years)
• School Site Council (3 years)
• SDUSD Board of Education Student Representative (1 year)
• Childcare (5 years)
• Phone Etiquette (5 years)
• Sports Coaching (3 years)
• Yardi (2 years)
• Hospitality (3 years)
• Communication skills
• Data entry (2 years)
• Property Management (1 year)
• Property Leasing (2 years)
• Construction
• Customer service
• Yardi
• Bookkeeping
• Google Docs
• Fair Housing regulations
• Property management
• Hospitality
• Clerical experience
• Front desk (2 years)
• Cash register
• Office management
• Payroll
• Windows
• Supervising experience
• Personal assistant experience
• Debits & credits
• Human resources
• Document management systems
• Calendar management
• Budgeting
• Leadership
• Research
• Preschool experience
• Early childhood education
• CRM software
• Microsoft Publisher
• Microsoft Project
• QuickBooks
• DocuSign
• Pricing
• Schedule management
• Marketing
• LIHTC
• Grocery store
• Office experience
• Microsoft Outlook
• Microsoft Excel
• Accounts payable
• Conflict management
• Databases
• SharePoint
• Microsoft Powerpoint (5 years)
• Filing
• Analysis skills
• Real estate administrative experience
• Sales
• Accounting software
• Accounting
• Social media management
• ADP
• Legal administrative experience
• Team management
• Revenue cycle management
• CAD
Certifications and Licenses
First Aid Certification
CPR Certification
Mandated Reporter
Present
Assessments
Written communication — Proficient
January 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Basic computer skills — Proficient
May 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Scheduling — Proficient
May 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Early childhood development — Proficient
July 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Building relationships for childcare providers — Proficient June 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bartending — Proficient
June 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
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